MyHeritage

My DNA kit was a total joke, different from 23andme and Gedmatch. My family is colonial America on the Mayflower, Spanish, Native American, British/ Irish and French Canadian. My results are totally different from 23andme and GED match. Usually get DNA from North Africa or Israel/area near there or East Asia. Instead got Scandinavian 45.1%. On myhertitage and 1.9% 23andme, and GEDmatch has Fennoscandian 15.9%. Dark hair, hazel eyes, short/small, no back hair, big lips, and high check bones, not a description of a Scandinavian.

I purchased a My Heritage DNA kit and was told after the purchase that I had to wait at least 12 working days to receive my kit, that equates to around 3 weeks. I have since found out that I will have to send my DNA kit back to the USA for processing. Another 3 weeks in transit. A total of around 6 weeks transit. I wish that I had been informed of the delivery times before I purchased the DNA kit. A friend purchased a Ancestry DNA kit and it was delivered from Australia within 4 days and sent back to the lab in Australia for processing. I should of purchased the Ancestry DNA kit and avoided at least 6 weeks transit time. DHL didn't want to help as they told me to contact My Heritage. A very bad experience so far.

I wanted to install FTB on my Mac to be able to work on my famility tree offline. My first attempt failed and I contacted support. I got excellent support and after a few iterations it became obvious that the main problems was the setup of my Mac with storage of the Document folder was on a cloud service. Fixing this everthing was fine. It would have been nice with error messages pointing in this direction during installation

We were informed that my mothers test had reached the lab but have not had any results sent to us and this was serval months ago. We have tried to contact my Heritage to inform them that we are still waiting but it is impossible to get through to them, no way of contacting them at all. We have had several of my friends trying to find a way of contacting them but zero, zip diddly no way of contacting them to inform them of the missing results, Shocking! We accept that things go wrong sometimes but not to have anyway of contacting a company that was happy to take our money is dreadful. Hoping they will see this and contact us. I can't upload an image as I don't know how to shrink it so once again scuppered! Our activation code was MHT776Y7 lets see if they can be bothered to message

Dreadful Experience of this Organisation!

Sept 2015
I am getting the run around from the support team at MyHheritage. I upgraded my subscription to 'Premium Plus' which was advertised as a monthly fee but paid annually! After using it, with difficulty for a few days, I realized that there is very little Irish data available! Since my ancesters were Irish, I decided to ask to have my account and subscription cancelled and money credited to my credit card.

After a number of emails with the support team, dealing with issues I was having and finally asking to have my account closed, I received an email this morning, indicating that they cannot delete my account since I have an active subscription. Even though I asked to have my subscription cancelled! Where is the customer service?

I feel, at this stage that I have been scammed and my money is gone!

I found a contact phone number and they agreed to cancel my account and they have provided me with a full refund!

I did use this service for a week or so and although there weren't records for all the people I was searching, I did find some very interesting lines.

I had signed up for the 14 day free trial period. Unfortunately, i tried to cancel my membership before the 14 day period was over because i couldn't find records on all the people i had searched, and the cancellation didn't work. I tried a second time and again, I was unsuccessful. This resulted in me being charged for a years subscription when I was trying to cancel prior to being charged. I tried to cancel three times after being charged the fee and I was eventually successful. Luckily, the people at MyHeritage were understanding of my situation and refunded the entire fee, which i thank them for.

Therefore, for the service they provide and their understanding I give them 4 stars. -1 because I couldn't find records on all the people I searched.

I purchased a DNA kit as a birthday present for a friend, unbeknown to me, I was automatically enrolled into one month's free trail. The first email I received from MyH, apart from the conformation of the DNA purchase, was when the free trial ended and the same day they took £114 annual fee from my paypal account.

The free trial had never been accessed, and therefore I thought this error could be rectified. I was told by MyH that the DNA kit was reduced to £43 when registering for the free trial. I explained that I was unaware of this, that I had no use for the service of their website. They were uninterested in this explanation and did not give me a refund. They did, however, credit my paypal account with £40 and told me that I would be able to access their website for the next year. I feel that I have been somewhat duped into this annual fee, something I do not want and will not use and something I feel a genuine company would not do…

NOT ACCURATE FOR KOREANS.
I know for a fact that I am half south korean, going back at least four generations.
The result for Korean doesn't even show because they "don't have any previous Korean DNA in their lab", instead they represent it with "Chinese/Vietnamese" and "Japanese" even though I have no relatives of that ethnicity.
Yes, it is likely that I have some ancestors that intermingled over the last 2000 years, however, this completely diminishes the accuracy of my results. I wonder how many other ethnic groups I may belong to that are not shown because of this company.

On top of that, the results are incredibly general and do not go into detail besides telling you the gist of the culture. Doesn't say how far back either.

I ordered a kit and it didn't get to the proper address so was returned. I contacted them and they said they would send another. After I realized it was sent out and the zip code on the new addresss wasn't complete I again contacted them. They sent another out and I finally got the test. I worked with Odran and he was wonderful about keeping in touch with me and following thru with what I had asked for. I am ordering more kits for more family members and have read reviews with 5 stars from others. We look forward to results about our heritage soon! Thank You. I liked the quick response from Odran on solving a problem I had.

I am trying MyHeritage for a year to see if i helps with my research. So far, it has in spades. My wife's ancestry is Polish, and while I am satisfied with my own (American/German), being able to find a large number of Poles working on her family has been a Godsend. I do wish that printing a register style report was possible, and their support said that they would pass along that request.

The charts that are create-able seem to be well done, although I do see some small aberrations. But again. The customer service has helpfully told me how to solve these concerns. Just like with Ancestry et al, you might not be able to download a GEDCOM to avoid a lot of rekeying, but that appears to be a choice of the uploader and not MH. I have had MH for about a month now and have been satisfied that I have gotten what I paid for.