MyHeritage

Having discovered that I was able to get more information, free, from the IGI than from My Heritage, by simply using the search boxes, I telephone My Heritage to ask for my subscription back. I was answered by Lisa, who, in he face of my complaints, pointed out that I was not using the site in the most productive way, using the building of the family tree as the basic method of tapping into the records. So, I was not getting the results that I wanted. I have, therefore, withdrawn the demand to be reimbursed and am following the advice given by a patent and courteous Lisa, and any errors in building the tree are now mostly my own. John Crompton.

Terrible experience. I went a day over the trial period and was charged £115 (laughably, a 'discount'). Customer service are nonexistent. Disgusting. Customer id *******226.

MyHeritage has enabled me to go as far back as 870 A. D./C. E. I enrolled in two different DNA sites (one that goes 10s to 100s of thousands years in the past BY DNA) and MyHeritage. Both concluded that I was not as "Irish" as I thought. I had been going off of recent name only. With all the wars that occurred in Europe over the years, it would be hard to determine country heritage since even the boundaries and countries have changed often. I have been please with MyHeritage and even upgraded my account. PERSONALLY I ran into a problem with the "health" aspect because of trying to activate the health portion. I have had many relatives die from cancer, which included my father. To activate my health portion, I needed to list what kind of cancer to continue. My father died from colon cancer but for my uncles and aunts, their cancers weren't listed and I couldn't continue with the activation. I would have given a higher rating except for the problem I had with the health aspect.

I want to make everyone aware of what a great service Hertiage.com performs. My sister and I did DNA tests through Heritage, hoping to find out more about our background and who we were. However more importantly, we had been involved in a lifelong search for our sister Eva, who our Mother got separated from during the Holocaust. She was 2 so it was doubtful that she would know her name. We tried everything humanly possible to find her. We got a match, a DNA match that could not be ignored. We found our sister and her family. We took this match to Heritages team, we were lucky enough ro find Sophie and Nitay on the team These two are so compassionate and caring I am so honored to know them. They are such a valuable asset to Heritage. Thank you Heritage and Thank you Nitay and Sophie We will never forget what you have done for us.

Respectfully
Dena Morris

I bought four DNA test kits to give to family members. Plans changed and the kits were popped into a cupboard for safe-keping - and forgotten!
Some considerable time later I remembered them and gave one out but by then it had (unknown to me) time-expired and could not be rgistered.
When I asked MyHeritage why it could not be registered I wa asked to send some information. As soon as MyHeritage had checked the details, I was offered a replacement of all four kits. Because of the Covid restrictions there was a delay in the kits reaching me but they have arrived and wll now be used instead of stored.
The service by MyHeritage has been excellent throughout and exceeded my expectations.

I've called customer service twice since subscribing to the site; once regarding a technical issue, the other recently to enquire about th new DNA matching process.

On both occassions I have recieved flawless and helpful advice and I've never been left waiting on hold or had to listen to musak. Overall I think the company still has room for improvement in it's DNA matching procedures, hence four stars, but they appear to be making strides in the right direction and the chromosome browser is most welcome.

Dreadful website. Tyring to track overdue DNA kit sent weeks ago. No way of tracking on the website having logged in to my account (although their info says to click on a tab under DNA: "manage my DNA kit" but this tab does not exis). Tried phoning several times...tried "hgelp" centre. This company is ONLY interested in trying to sell add ons...expensive add ons...to pay more money on top of waht I am beginning to suspect is a SCAM! Am advising friends and family to were considering dong the same DNA test NOT to bother with this company.

I have been using Legacy8 for 2 years and all of a sudden I cant print more than 4 generations of ancestors. I was told to put my customer code in the help box but it made no difference. I told customer support via email (because they have made their best effort to avoid talking to humans) and got a return email that told me to put my customer code in the help box. No help there. So I upgraded to the latest update of Legacy8 and now all I get now when I try to run my Legacy 8 is a screen demanding that I upgrade to Legacy9. When I try to close the Legacy9 upgrade window I get a runtime error and Legacy8 shuts down - unusable now. So I ordered Legacy9 but I am afraid to use it. I am now sitting and waiting for some mysterious person to contact me and tell me what to do... but its hard to solve MuHeritages's problems via a slow moving email system.

The customer service, in particular Maor from the DNA customer service was very kind and provided me patiently with all the information and tools I needed answering duly every one of my questions in the many mail I sent them. Thank you very much,I sincerely recommend the customer service of this company!

Have tried on numerous occasions to contact this company and no one replies back.
Be very careful with this company as I got charged for something I did not order or authorise and they have failed to respond to me. I called and got no answer and have emailed a complaint and was given a case number but nothing has happened since then. This was middle of February and still no reply.
I was charged over £50 for something I did not order and it wasn't even in my name as I've never been on this site.
Coning, Robbing and untrustworthy.
DO NOT USE THIS SITE.