I ordered a kit and it didn't get to the proper address so was returned. I contacted them and they said they would send another. After I realized it was sent out and the zip code on the new addresss wasn't complete I again contacted them. They sent another out and I finally got the test. I worked with Odran and he was wonderful about keeping in touch with me and following thru with what I had asked for. I am ordering more kits for more family members and have read reviews with 5 stars from others. We look forward to results about our heritage soon! Thank You. I liked the quick response from Odran on solving a problem I had.