Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
My first sample was lost, they sent me another one, no fee. Best
Have found so many ancestors I did not know existed. Has enabled me to research accurately.
The lineage info provided is extremely useful for the major lines of my family from present time to as many as 15 generations bk in two of my families lineage to England and Scotland. The notices about current events is useful. I would prefer less sourcing of distant relatives such as 3rd and 4th removed relatives and concentration on dead ends or road blks at Ireland in my main line. I am very happy w/ three out of 4 lines.
Most of the time you are excited about the discoveries presented. If you are researching main lines you don't generally go to far afield and avoid some of the research. Main line of lineage are the priority. In my case, I have hit the wall at my Irish 5th great grandfather on the Stanton line. So, obtaining a final piece to the main line of ancestors is the priority at this juncture.
Like the app and site as it's user friendly n easy to use on your mobile phone which is handy so you can look it up several days a week.
Good for improving photos and searching family history the video making people hug is amazing but not enough times available to use it sadly
The person I talked to was very knowledgeable and helpful. MyHeritage is "the best" source of genealogical information.
Still waiting for acknowledgment of my membership although money transaction completed. Am I a member or what?
I have already given to you, my answer to your question. For this reason I don't intend to add any further information.
It has been a fascinating ongoing journey. I have found thousands of family members with My Heritage.
The "matches" sent by MyHeritage to review make identifying additional ancestors very easy. It's a great resource.
It has been so much fun te find out where all parts of me come from. Amazing that we're able to do this.
Wide source of records. Easy to use family tree. Helpful and relevant suggested matches, Provides online help.
When MyHeritage finds a record of someone who already appears in records, they notify me of the match so I can confirm that my record is correct and add any additional information from the matching record, as well as add more family members to my tree.
I would be able to enjoy My Heritage but for the the issue that is plaguing me and probably many others as well. My eyes are changing as I age and I find that My Heritage is too harsh on them. There is not enough contrast and the use of too much faint black/light grey text. It limits how long I can spend working on my genealogy or even researching. I know that I can change the contrast on my computer but when I do that then it makes the faint text to diffult to read comfortably. Additionally, I find that the smart matches matches are problematic, as well. I work on a laptop and I find all the scrolling and the faint text on those pages tiresome and I rarely go to that area so my smart matches add up over time. What I do greatly enjoy about My Heritage is the new cousin match. I find that while I know that these folks are close matches I don't always know the how they match. I find the cousin match exciting to work with and look forward to more cousin matches Another thing that I would find helpful is the ability to make visible notes that on the front page. For example, I would like to be able to separate my matches into paternal and maternal by color and then make a visible note on the match page at to how they match. For example, if they are a Smith ancestor I would like to make a descriptive statement as to how they relate in addition to using the colored dot. This allows for a visible quick reminder of how they relate and I can move on to the next match if I want to work in another family. So, visible notes are most helpful.
Thank you so much for letting me learn more about my family history. Is there any way I can find out more about President Taft. He is my fourth Uncle. And also I want to learn more about Francis Cooke and his family. He is my Grandpa. He sailed on the Mayflower.
I always had the desire to have more knowledge about my ancestor and the percentages of my DNA and MiHeritage created the moment for me to accomplish my dream. My experience was a positive one from the beginning, instruction were easy to follow, kit arrived on time and communication was always at my fingertips. Overall it was a very nice experience with great results.
They are always so helpful! I get so excited, when i see another Email from them! It's usually means, they have found more family records!
Getting to see how far back my mothers side of my family went back. But nothing about my father's biological dad.so sad can't find him.
Originally I was not impressed with supposed ethnicities, but 2.5 corrected them.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear SR,
Thank you for your thoughtful and detailed feedback.
We understand how visual accessibility can significantly impact your experience, especially as screen readability becomes more challenging. Your points about contrast and the use of faint text are well-taken, and we appreciate you highlighting how this affects your ability to comfortably explore your genealogy.
You've also shared valuable insights about Smart Matches and your usage patterns on a laptop. We recognize how overwhelming it can be when the interface isn’t as ergonomic or visually accommodating. Your suggestion regarding visible notes and color-coded organization of DNA matches is excellent—this kind of functionality would undoubtedly enhance the usability and efficiency of research, especially for those managing multiple family lines.
We're glad to hear how much you enjoy the cousin matches feature—it’s great to know that it adds excitement and value to your experience.
Please feel free to reach out to us at vipcare@myheritage. Com with a link to this review, so we can pass along your suggestions directly to the appropriate teams. We truly appreciate your commitment to improving the platform not only for yourself but for the broader community as well.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care