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MyHeritageReviews 6,486

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Tennessee
1 review
0 helpful votes
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The process was easily navigated.
February 13, 2025

The gentleman assisting me answered all my questions professionally and courteously.

Date of experience: February 10, 2025
Norway
1 review
0 helpful votes
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Refund without any trouble at all
February 13, 2025

My wife accidentally pressed the wrong button and was charged for something she didn't want. We met a very forthcoming woman on the support phone who fully understood the situation and resolved the matter in a short time. To day we received the total amount and we are very happy with the help we got.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Renewal process fantastic!
February 13, 2025

I was preparing to upgrade from complete plan to omni plan and rep was invaluable in processing and understanding my requirements.
Kudos to Shane Walsh Levi!

Date of experience: January 30, 2025
Canada
1 review
0 helpful votes
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Excellent in all directions
February 13, 2025

A good source if you want to see your connections with all your relatives in all directions. If you are focused, for example, on only earlier Scottish connections, you may get overwhelmed with information coming mostly from the U.S. But you can learn how to weed this out.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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I recommend My Heritage.
February 13, 2025

I've had a couple of issues over the years that I've been with my heritage. The people I've spoken to have been personable, friendly and very helpful. It's also put me in touch with relatives I would never known I had if my heritage had not made it possible.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Simple to view and use
February 13, 2025

I have used MyHeritage for several years. I like the screen view of our tree and the hints that pop up. I do have an issue with tracing and sorting out duplicates within the tree. It's a bit of a pain that so many window tabs open during a session. I like that I can colour code direct ancestors/descendants. There is a good range of reports that can be produced. The photo repair/animate features are great. I'd like to be able to export GEDCOM directly from MH.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Mon Arbre
February 13, 2025

C'est une expérience sensationnelle
Au fil des jours découvrir ses ancêtres lointain et d'autres de 20 ans en arrière, qu'on aurait pû connaître...
Ce site est bien fait recevoir aussi des infos
Aller sur correspondance par source et avoir des renseignements
Je suis vraiment heureuse de bâtir mon arbre 🌲

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Good but could be better still
February 13, 2025

I have been using MyHeritage for many years since I first initially started a tree in Geni and then switched over. I also use MyHeritage Family Tree Builder which syncs with the main website and they update each other when doing so, however just the main site and adding Discoveries it finds can add duplicates to the tree with similar but incomplete information depending on which source the Discovery is getting it's information from. If from other people's family trees that are not fact checked against official census, birth or death or marriage and immigration records you can add individuals that are already in your Family Tree Builder but are not recognized by the main website tree.

I now do all of my work in MyHeritage Family Tree Builder and when I get a notification from the main website double-check to see if some of the possible new people I could add are already in my tree. Discoveries have been useful to add new information and in many cases additional marriages of ancestors as when a spouse passed away it did not take many of them long to remarry and blended families were the result of his, her and our children which can then be checked against official records.

The other area that could be improved is a better way to contact people with incorrect family trees when receiving a DNA match Theory of Relativity. I have many cases of having a grandfather in someone else's tree actually being an uncle or cousin in my tree, so there may be a DNA connection but it's the wrong person. It would be nice when rejecting the connection in the other person's tree if an option could be given to easily contact the tree manager to explain the rejection and offer them the correct information resulting in more accurate Theories being offered.

There are many new innovations being offered which are cool but these tree building improvements would make it even better.

Date of experience: February 10, 2025
Arizona
1 review
0 helpful votes
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Very Useful and Helpful
February 13, 2025

For the most part, I've been able to check their suggestions for adding additional family members and it has increased the different lines I've been working on.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Top!
February 13, 2025

Ich bin sehr zufrieden und es hat meine Erwartung übertroffen. Myheritage hat mich in meiner Ahnenforschung sehr weit gebracht und es kamen spannende Geschichten über meine Vorfahren zum Vorschein.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Better than Ancestry
February 13, 2025

I am notified many times a week of new information for my tree. Easy to add information.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Different Site Access
February 13, 2025

I do not find My Heritage particularly helpful for reviewing and obtaining copes of historical records and documents. I do not like the auto addition of too many distant relatives without individual review. I do like much better access to European sources. I also the recent addition of old newspapers from smaller towns.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Efficacité
February 13, 2025

Beaucoup de possibilités pour retrouver ses ancêtres et croiser les informations

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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I am mostly satisfied.
February 13, 2025

I saw a big mistake of showing a couple as married. Elina Wilhelmina Johansson. I found in household record she was listed with two children. Margreta Johansson born 19 Dec 1897 was listed beow as a seperate person. Sorry I do not remember the Hfl where I saw that but a relative took the hint you gave and belived it. I hope you can fix this.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Smart Matches are very helpful and builds my confidence and keeps me going!

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Tien jaar heeft mijzelf reeds vele ancestors/voorouders inzake de "warme kant" opgeleverd met MyHeritage. MyHeritage heeft een trucendoos, die ik niet in haar geheel gebruik. Zelfleren is een betere methode om hier kennis van te nemen.
Ik ben in hoofdzaak druk met relevante informatie, waaronder bijvoorbeeld 'matches', in mijn systeem op te slaan, te ordenen en te bewaren. Een monnikenarbeid die ik exact en zorgvukdig duidelijk probeer. Het is dus niet lukraak info assembleren en opbergen.
MyHeritage is in die tien jaar doorontwikkeld en familieverwantschappen aangaande mijn echtgenote heeft hetonderzoek naar aantallen treffers 'verdubbeld'. Ook DNA heeft een meerwaarde waar ik probeer kennis van te nemen.
Dit alles en ook MyHeritage leermomenten om door te nemen boeien en houden mij scherp.
Ik kom eeuwen tijd tekort.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Excellent site
February 13, 2025

Il y a plusieurs années que je travaille dans mon arbre sur My Heritage. Son utilisation devient de plus en plus facile et complète. Leurs aides sont précieuses au travers des informations régulières qu'ils communiquent systématiquement, mais aussi grâce à l'utilisation d'un nom seulement. En cas de problèmes, ils sont toujours là pour vous aider au téléphone.

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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The best commercial genealogy company!
February 13, 2025

You have not been anything but kind, with all of my interactions!

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Great site for building your tree
February 13, 2025

I've used My Heritage for about three years and have had a lot of success in building my family tree and finding information and matching information on my ancestors. I like that they add more data periodically. I have also done the DNA tests from My Heritage and found a few cousins I didn't know about. I don't really pay much attention to matches that come back with the really low percentage of accuracy, so I haven't dug into those.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Il y a un peu plus de 15 ans que j'utilise Myheritage. J'ai rencontré pas mal de problèmes, mais qui à ce jour ont toujours été résolus.

Date of experience: February 10, 2025