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MyHeritageReviews 6,486

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Sweden
1 review
0 helpful votes
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Good information
February 13, 2025

New information every week. My tree expands with this help.

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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Experience
February 13, 2025

Getting DNA tested was great. It has been fun to see who I could possibly be related to, but I would have loved to be able to access the trees closest to me without added expense. This would have helped understand more of our connections with each other. Thank you Debbi

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Not happy
February 13, 2025

When I first got my results I was very happy with the results, but then a week later I got a email saying the app had updated to a more accurate reading and the results were completely different to the original results, so not sure which results I need to take notice of

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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An excellent genealogy site
February 13, 2025

I have used MyHeritage for nearly a decade and have created several Family Trees. It is easy to use and provides valuable links over time. I recommend it highly.

Date of experience: February 10, 2025
Czechia
1 review
0 helpful votes
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Otevírání netušených obzorů
February 13, 2025

MyHeritage má příjemné technické nástroje a díky jejímu širokému záběru zvětšuji můj rodokmen do hluboko do historie i do šíře. Získávám data ze shod s jinými rodokmeny i z telefonických a mailových kontaktů od lidí, kteří se na mě obracejí.
Příjemná práce a zábava!
RNDr. Bohuslav Pokorný

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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I always look forward to findings in my family lines from My heritage. I can get coverage beyond any other method possible individually. And the finds are always spot on.

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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I have enjoyed using Family Heritage immensely. I have been able to add to many branches of my family trees. The cost is reasonable on a sale. I do get annoyed when it says "You've reached or maximum for this area today." What?! I also wish it would sync with Family Search. It's very time consuming to transfer info to Family Search, and if I'm adding to the base of Heritage, they should let me add to my base in Family Search.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Finding out
February 13, 2025

Finding things about my past is so rewarding. It brings the past to your finger tips

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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A Golden Opportunity
February 13, 2025

My Heritage has worked tirelessly with me to continue my goals of genealogy

Date of experience: February 10, 2025
New Jersey
1 review
0 helpful votes
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Excellent
February 13, 2025

I have learned so much since joining this site. I've learned about family that I, or my immediate family, never knew. Thank you so much for being so informative and more affordable than most genealogy sites!

Date of experience: February 10, 2025
Indiana
1 review
0 helpful votes
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Too expensive to get more info
February 13, 2025

Wish the info could be printed out
Hard to understand
Cant access so much

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Family tree
February 13, 2025

I joined My Heritage basically to get confirmed where my ancestors lived.
I have got the answered I thought and am very happy to be able find more relatives.

Date of experience: February 10, 2025
Arizona
1 review
0 helpful votes
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Given the vast number of matches. Taken a large number of ours to delete unwanted ones.

Date of experience: February 10, 2025
Colorado
2 reviews
0 helpful votes
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MyHeritage has clean, well-organized software that is easy to use. It makes searching for your ancestors rewarding and straightforward. It encourages further research and accomplishment by the user. I love it and have made it my #1 site where I do my genealogy! Thank you, MyHeritage!

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Meine Erfahrungen
February 13, 2025

Ich bin sehr zufrieden mit MyHeritage.
Am Anfang noch mehr und ich war begeistert von den vielen Vorschlägen, Übereinstimmungen und Smartmatches und habe vieles übernehmen können. Danke dafür.

Aktuell wird es etwas viel des Guten, weil ich beschlossen habe, nicht alle Tanten und Onkel und deren Kinder meiner direkten Vorfahren in meinen Stammbaum aufzunehmen. Ich verliere den Überblick und da die Daten zum Teil keine Quelle haben, ist es schwierig. Für mich.
Ein Großteil meiner Daten, sind aus den Kirchenbüchern vor Ort.

Was mir fehlt sind die ganzen Daten aus der Heimat meines Vaters, heutiges Polen. Vielleicht wird dort auch manches digitalisiert und man kann es irgendwann übernehmen.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Great program to search family history
February 13, 2025

Start with the basics of close family and the program will find potential links for you to explore. The tree grows quickly, the more you search the more links are found.

Date of experience: February 10, 2025
Belgium
1 review
0 helpful votes
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Je suis très insatisfait de votre audace de me prélever un montant qui ne vous ait dû. Cela m'a mis dans l'embarras financier.
Je mets en garde mon entourage contre vos pratiques que je trouve très douteuses.

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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Discovering ancestors
February 13, 2025

Heritage keeps finding family members dating back to the late 1400's.

Date of experience: February 10, 2025
Ireland
1 review
0 helpful votes
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I find My Heritage an immense help.
February 13, 2025

I have learned so, so much about my ancestors. I'm thrilled to be honest.

Date of experience: February 10, 2025
Oklahoma
1 review
0 helpful votes
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Newspaper obituaries, genealogical connections to distant families, and databases galore along with the solid DNA connections. It's a genealogist's dream and satisfies the curious.

Date of experience: February 10, 2025