MyHeritage

I recently contacted customer support service regarding a free upgrade to my tree. I was not sure of what all was provided. I got several responses from Dean at Support Services and he completely explained to me just what I was and was not entitled to receive in a very in depth email. I was very happy with the quality of service that was provided to me!

I opened an email from MyHeritage while in Greece so MyHeritage (understandably) thought I was Greek and changed the language accordingly. Sent email and problem immediately solved. Emails now in English.

Thanks

I only wanted to know how to access another's website but could only talk to Tech support as there was no one else made available for this topic. I was #12 in line and I finally got through after about ten minutes.

My non tech question was answered even though it was not a tech matter.

Nlarge your menu to include non tech questions and don't make thew wait so long!

I am very pleased the way my problem was taken care of.
I got very friendly service with the thought that now the thing is fixed.
I felt so good as a customer.
Thank you so much
And we cannot wait my husbands dna -kit to arrive.
Yours,
Sanna Nirhamo

. Very impressed with the assistance and help given, the problem, I can not thank him personally concerned with helping me resolved my problems quickly and with understanding of problem's Great credit to the company

For eight years I make as a premium-member use of the great Family Tree Builder of My Heritage. Then there are what go wrong. And if the digital Help ultimately in my case no solution, then there is the personal support from My Heritage Support Team. A great service!

Ruud

The man was so very sweet. He was so considerate and came back on the line a few times while he was checking out my problem. He wanted me to know they were working on it and had not forgotten me. BTW loved the accent.

I wanted to list all those on my tree who had lived in a particular place and my husband said it would be a nice feature but that it couldn't be done on My Heritage. I quickly called the Helpline, was on hold for no more than 20 secs and then spoke to the charming and helpful Talia who handheld me as she walked me through the minimum of steps to reach my goal. Brilliant solution and even better support from Talia.

My Heritage program has been fun listing my ancestors and building my family tree.
When help is needed the support team is wonderful and they have both online information and they offer personal answers quickly as well. Thank you for your support, My Heritage team.

I have think My Heritage been using My Heritage for several years. Recently Laura helped me resolve an information storage problem. Her response was so quick, so clear in instructions for me to follow and problem resolved effortlessly. I think My Heritage is great.

Anne

The lady that looked after me tried her best to resolve my problem. After nstalling Google Chrome I got to the same place as I did on my own. When I went to touch submit. There was a circle that kept going around but nothing else happened. She did what she had to do she referredthis problem to her superiors. They will get back to me with an answer within three working days. I will let you know how this works out.

My family paid together to trace my father there found nothing, still took the money now my file as been lost can not log inn, tried to reset log in 10 times no email sent tried to phone number does not exist and no communication on line available what a waste of time this company is *******@hotmail.co.uk is my email if the company can bothered to contact me or just take money give me 12th cousin etc and ignore me rip off

They call me in Spain. I have to pay to receive the call.
They give me incomplete information. I ask a question and because they don't know the answer they don't reply. This website is sponsored by the Mormon Church. They have ulterior motives, based on an absurd notion of family lineage, sort of like the sacred underwear.

The staff at My Heritage were very professional and helpful. They looked into the two deductions that were made from my account very quickly and had no issue with refunding them. They would be the only family tree website that i would deal with.
Debra

Used the site last year and need to subscribe for the level of information I was after. Got loads of relevant and helpful information and shared information with someone I got in contact with. No time for this hobby this year and had forgotten until a subscription was taken. - Then I emailed to cancel, on a Saturday, Money was refunded within an hour- excellent!