MyGov.com.au

I have had to make an account since I am now over 16 and my mother now can't access my details and records and when I attempted to make the account I discovered what a collosal piece of $#*! this website is. I set up the account and made three security questions with fairly easy answers. Less than two minutes later I had to answer them to log-in and yet for all five attempts they allowed me for the three questions I was told the answer's were wrong. This is bull$#*!. I had written the answers for these questions just a couple minutes ago and I am 100% sure on the spelling and capitalisation of my answers and yet I was repeatedly told that they were not the answers I had provided. This is bull$#*!. They force me to make an account so that I can actually access my records and yet they do this therefore making it impossible. I am unsure whether this occurred simply because I attempted to make the account on my iPhone but I will attempt to do it again later on my laptop. Even if it is simply because I was trying to do it on my phone that would be ridiculous as not everyone has access to a computer and in our day and age literally everyone uses a phone. If that is the issue then it really needs to be fixed because it's the stupidest waste of time I've ever been subjected to.

Couldn't organise a piss up in a brewery. Spent 2 hours trying to understand it before giving up in disgust. No wonder the country is in such a mess. How about a minus score.

Its impossible to use and constantly doesnt work and so complex no one can work out how to do it. Constantly have to re set up an account every 3 months

I am not knocking the system.It isn't well written from the user side, but it is the access I have an issue with.
I created a MyGov account when I had a cell phone and no I don't, it keeps trying to send a code to a phone I no longer have.
I called their" Help line" The person I spoke to was not helpful, at all.
He said to get the system to send a code to my email address.
I did and when the code came through it did not work!
He then said to create a new account, which did not assist either, as soon as you try to link to the ATO the system it requests a code to be sent to a cell phone.
I am not prepared to waste my time going to a neighbour to use their phone to call them again.
If they could not assist me last time, common sense dictates that they will not be able to this time.
I have been looking for a postal address to write to them as they do not have any email contact listed.
It appears they do not have an email address for inquiries.
I will therefore not be able to do a tax return this year.

Linking codes never work. Pathetic technology for a basic need. Two weeks. Countless hrs, still nothing to show for it!

I waited on the ph for 1hr and 40mins to have some fool disconnect my "MYGOV" account then say that is what I ask for:(
WHAT I DID ASK FOR: was I need help getting into MYGOV to block my "MYHEALTH" records.
When he told me what he had done and I had to wait 20mins before I could login again, I lost it and asked to speak to his supervisor to which he said he did what I asked and hung up on me. OMG I'm so wild at the incompetence of MyGov staff.

Cumbersome, frustrating and useless... too time consuming and not suited for the elderly.
Have not tried phone help yet... maybe a long wait...

Every single time I try to sign in (which is every time I apply for a job, or have to jump through one of Centrelink's hoops) I am informed that the answers to my security questions are incorrect and locks my account for 2 hours. I chose these questions, I know the answers are correct! It is extremely frustrating, and I don't appreciate my time being wasted. A simple 2 minute task ends up taking 3 days to complete, but only then, if by some sheer miracle it decides to accept my answers. Not impressed!