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MyGov.com.au
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mygov.com.au
Japan
1 review
0 helpful votes
Follow Ginza G.
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I am a certified Microsoft Professional (MCSE) and set up web servers and SIP telephone servers like eating lemmings. I have over 25 years professional IT experience.

But this MyGov App has me totally baffled. Whatever I do it will not display an OTP. Even when I try to register it tells me that I am already registered. And there is no way of de-registering the App as it is a Real Chicken and Egg situation.

Today, I setup the MyGovID app. OK, at least this one shows me an OTP or allows me to enter the verification number shown on my computer. But try to access ATO to do my Tax returns!

Not a chance, it goes round and round in an endless circle. I guess it is best to pay H&R $99 and get my tax return done rather than waste my time and get all aggravated trying to use this useless App.

What I cannot really understand is why no one is asked to test these apps before they are forced on us. Guys remember you are not King. It is our Tax money that is being used to pay developers who are unable to create an user friendly App.

If I, a trained IT pro, cannot use this App, May God help the general public in their endeavours.

Date of experience: September 27, 2021
Australia
1 review
1 helpful vote
Follow asd a.
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HOOOOOOORIBleeee. Waiting for customer service support for ages and horrible way of taking my PAYG. I can't lodge my tax because of this. Thank you for the hassle..

Date of experience: October 1, 2019
Australia
1 review
0 helpful votes
Follow Cecily R.
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Hopeless
July 17, 2021

Spent 2.5hrs on the phone, 98% waiting to try to get into my account, they have no idea how to fix it, absolute garbage

Date of experience: July 17, 2021
Australia
1 review
1 helpful vote
Follow Mark H.
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Mygov
April 27, 2021

Incredibly slow, so slow that most times the page times out and won't reload. Not a good use of taxpayers' money.

Date of experience: April 27, 2021
Australia
1 review
1 helpful vote
Follow Melissa S.
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Your whole company is mutilalated it doesn't work Centrelink are bastards I'm on Dialysis sick Muslims get paid triple payments arnt sick and u want me to go to $#*!n centre cunh tommorrow you shameful disgrace of a joint company who's the manager mojohmad you $#*!n. Morons go look at the Muslim sluts Muslim sluts opening there dirt filled $#*! with a Nick suck up the arse give her Leb head this dumb leb is pregnant again go give it $5000 while the sick suffer u are dirty $#*!s I have appointment all week and u pick on a sick girl was broken into last week $#*! u and ur system doesn't work

Date of experience: October 9, 2019
Australia
1 review
0 helpful votes
Follow frank f.
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Absolute rubbish!
August 5, 2020

You must create an entire new account when you change phone numbers as they are unable to contact you, dumb!

Date of experience: August 5, 2020
Australia
1 review
0 helpful votes
Follow Luke W.
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Changes phones just needed a code waited on the phone for over a hours just to get some tax details.

Date of experience: April 20, 2021
Australia
1 review
4 helpful votes
Follow Aaron T.
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0 stars, very poor system, cant log in, have to create new account every time, worst system i'v ever tried to log into

Date of experience: August 13, 2019
Australia
1 review
0 helpful votes
Follow Chris S.
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Waited on line for 30 minutes then when they picked up they hung up...
Rang back and 8 minutes in music turned off and now have silent line?

Date of experience: September 17, 2021
Australia
1 review
1 helpful vote
Follow Bron S.
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GARBAGE
November 25, 2020

This website is like all Govt Websites. Created clearly by overpaid idiots that are incapable of managing any website and incapable of protecting Australians information. Clearly NOT AUSTRALIANS

Date of experience: November 25, 2020
Australia
1 review
0 helpful votes
Follow Robert C.
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This has to be the most thing that the government developed its unable to verify your details or access the areas that you are trying to Link to

Date of experience: January 25, 2022
Australia
1 review
0 helpful votes
Follow VIRGINIA F.
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Stupidity plus
January 3, 2022

Useless sites, the service is appalling as there is no service help, round and round sites. Forms will not work. Crap the lot

Date of experience: January 3, 2022
Australia
1 review
1 helpful vote
Follow mark f.
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This is a joke of a site... your bot messenger is a joke... This is your job not ours to sort issues out..

Date of experience: July 12, 2020
Australia
1 review
1 helpful vote
Follow Nebojsa G.
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Absolute rubbish
September 11, 2018

Doesn't even deserve a one star. The worst web site i have ever seen in my entire life.
Not user friendly at all...

Date of experience: September 11, 2018
Australia
1 review
3 helpful votes
Follow Jerry S.
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Absolute Trash!
June 15, 2020

This website needs to be programmed by actual programmers and not a wannabe government agency! Stay away at all costs if you can

Date of experience: June 15, 2020
Australia
1 review
1 helpful vote
Follow Gary C.
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Utter crap
October 24, 2018

Delete app by mistake and you are locked out, nil recovery, pathetic, 20 minutes on the phone trying to get it fixed, hung up in disgust

Date of experience: October 24, 2018
GB
1 review
4 helpful votes
Follow jack z.
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Absolutely horrible system. Nearly impossible to login when you're overseas without an Aus phone number. The support is non-existent.

Date of experience: January 18, 2020
Australia
1 review
0 helpful votes
Follow mariyam j.
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Complicated system
March 2, 2021

Too many services clubbed together; and each one the worse for it... Medicare should remain as a separate entity.

Date of experience: March 2, 2021
Australia
1 review
2 helpful votes
Follow Celia M.
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Not helpful at all
March 11, 2021

Person was rude, dismissive of my issue and offered no solutions whatsoever. As if you could call this a help desk.

Date of experience: March 11, 2021
Australia
1 review
3 helpful votes
Follow Nathan H.
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A maze and nightmare
March 29, 2020

What can I say. Let's make a system to make everything impossible. Say contact is only online yet the site is down. Can't go there due to illness. Can't call as their phones just hang up as no one is available. So like it or not. They have isolated me from any assistance. Kawana Waters Canterlink. Medical certificates are to protect people. Kawana have refused mine stating I am high risk as they already knew. Told I was "providing an invalid medical certificate" by the supervisor and customer service. Complained when I got home only to be called a liar by Leah and Ella in complaints. What a nicely stitched up set up. Personal medical information lost, physical for work assessment done over phone by movement specialist. Seems the centerlink staff and leaders know better than my doctors who performed my surgeries. Emails sent to Ted O'brien (his receptionist told me not to act like a victim when she asked what the issue was.) very nice thanks Ted.
Scott Morrision
Tony Albanese
Hank Jongen
The Premiers Queensland.
Local members
I understand these times are very trying times although I do not want this issue to dissapear as has happened to my personal documents and information which has dissapeared at strategic times since my initial operation.
A response is still requested.

Date of experience: March 29, 2020

Overview

MyGov.com.au has a rating of 1.1 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyGov.com.au most frequently mention new account, customer service and complete waste. MyGov.com.au ranks 183rd among Government sites.

service
42
value
26
shipping
11
returns
11
quality
31