If there was a 'zero' rating, i would have given this $#*! hole app a zero.
Tried months to get this up running and never worked. Tried to use my drivers license, Medicare card, passport, never was successful. Always 'unable to verify'. The links give mean jerk $#*!, the operators on the phone simply told me to delete the app and start again, after hours of waiting on the line... and I have to set this $#*! up for as a business owner. What a pile of crap.
It used to be easy to pay your tax via mygov. Now it's impossible without getting enmeshed in links, codes and endless going round and round to non functioning options. At one stage they asked for my bank details... are they crazy! Like I'm really going to give my bank details on the internet. Looks like I'll just send them a cheque.
Absolute joke. I rang the MyGovId line and they said a 12 minute wait to talk to someone. I was put on hold for over 50 minutes. When someone finally answered my call they put me on hold again to get information then they hung up. I tried ringing back and it was going to be another Minimum 30 minute wait. This is an extremely poor service and when you work for yourself a complete waste of time which means waste of money.
This website does not work at all, the whole thing makes tasks 100 times harder than they need to be. I have spent over an hour trying to prove my identity to connect services, only to be told i need to contact the services. You would think a government agency would have the budget to make there one way of doing most government related things accessible to everyone, not just tech experts
I was spent three hours to validating various documents(Passport; Driver's license; Medicare card) and none of them could be submitted. I can't even find an explanation for the error codes shown POI*******(500) and *******(422). I'm no one?
Was frustrated as hell setting up myGov. Thank goodness I haven't needed to us it for a while. I need to print off my covid vaccination certificate (that's all!) and I get the message that it's been so long since I've used the site (probably 12 months) that I have to re verify my identity! So basically start again! I'm half way through and it loops around I don't know where I am. I GIVE UP.
Went to 2 addresses listed for my area. No one there. Website is out of date. What a surprise.
Went to local chemist to buy RATS. Tried not to breathe on anyone. Tested pos at home.
Bad luck for anyone who has to pay for a taxi for an unwanted scenic tour of this suburb
Comes up with inability to verify identifications, one of the basic steps towards setting up mygovID. Before the app is released, it should have been validated for functionality - it appears this has not been done.
MyGOV has to be the most mismanaged and most stupid project the government has introduced within the last few years.
In 2023, it got so bad that they have to refresh their servers at 4am daily.
It locks users, it cannot reset passwords and customer service is poor and slow.
By my experience having to call them for a simple sign on about 5 times! I can see the system must have been a target from hacking as they cannot keep up with so many blunders and as advised by on of the customer services staff, they have to flush the system at 4am daily for security purposes. The most useless system that was forced to the public to use recently. Absolutely useless!
My business authorization was inactivated by the government somehow. I cannot reset the ID because my valid Australian passport and valid Medicare card both could not be verified! I cannot access ABR either because it need a MygovID now. It all goes in circle! Every time an ID was rejected, the screen was stuck there. Have to delete & download the app. And etc. all again. I spent 10 days trying to find a fix with no success!
Forced to use myGovID to claim apprentice subsidies. Spent three days and hours on hold to finally be told I don't have an Australian passport so nothing they can do to get it to work. Now I just have to wait with the hope they fix it. How can they make such a rubbish app and have no solutions.
Absolutely disgusting. The app doesn't work and more organisations are relying on this app for identification therefore more people will be stuck like me.
I've tried reinstall the app, then tried on android as iPhone wasn't working but actually its the app that just doesn't work.
It is literally easier to commit tax evaision at this point than it is to make a MyGOV account and get my tax file number. Where is the 0 star rating? Giving even half a star to MyGOV is being too generous
It's not just useless, it's dangerous - I've deleted my account but I'm still nervous that my personal details could be exposed on a database somewhere, people capable of producing something so bad are unlikely to have good security in place.
I'm impressed that real life really can outdo 'The Trial'. Recommended as a defining experience of utter frustration and futility. Thanks MyGov, you're inspiring! We love the hold music on the Medicare inquiry line too - pure Central Services.
3 days trying to get into mygov account. I have called 10 times, put onto different gov't departments and noone could help. What a complete waste of time. It will not let me set up a new account or enter a useless code that won't work either. So so frustrating!
So, so bad. Circles back to itself. Linking rarely works, & never smoothly. Even when you get help on the line you can tell they are struggling with this festering pile of excrement.
I worked in IT most of my life, and we would have immediately fired any programming team who rolled out a system this bad. User-hostile, slow and unpredictable, impossible to find anything on the site, ridiculous error messages during install. I can't believe our tax dollars have been yet again poured down the toilet on another $#*!ty app.
As the title has described, how on Earth you would ask people to enter their username and password twice in 2023?
Oh, it's some Australian governing departments? It's made perfect sense now.
The title means trying something the same way and expecting a different result. Such crucial apps should not be like this. It must have been developed by $#*!ed quadrupeds who believe the earth is flat.
Overview
MyGov.com.au has a rating of 1.1 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyGov.com.au most frequently mention new account, customer service and complete waste. MyGov.com.au ranks 183rd among Government sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members