MyGov.com.au

The government want to link our data yet can't even make an app work. The app goes into loops, keeps coming up with error codes or logs out whilst completing authentication?

The recently released app require use of a six digit code to login. I use a sixteen character password to login to website. I want an option to use my password to login as for the website.

Unless you can take an sms code to an Australian mobile number while overseas you wont be able to access you account. Thats bloody fantastic when your trying to sort out things like tax from the other side of the world. Seriously guys if your going to force us to use the system, make it work properly. You could set it up to do the same thing through an email. Fix this $#*! and stop living in the past, the people dont like being screwed.

Except for the Queensland Health Payroll system, I have never seen such a poorly developed application.
Most analysts use the 'keep it simple stupid' principal to the design process. This app has obviously been developed with guidelines to make it as difficult as possible to use.
After wasting hours trying to get everything in-line, set-up and going two steps backward for every step forward, I have given up. Come on - get real.

My gov is totally $#*!ing $#*!ed.
It is useless and $#*!ing pathetic.
Nothing ever works for more than a $#*!ing day.
The 'support' they offer is actually what you'd expect if you were talking to a puddle of mud. Nothing happens you just waste your time bothering

Whoever the actual $#*! designed this piece of $#*!, go drink hydrochloric acid

Are you kidding me, the worst software ever, convoluted, keeps breaking down, will not allow me to even send my photo, but won't let me get past that point. How does the Government keep getting it so wrong so often. Such a convoluted ridiculous app. I understand they want to make sure of your identity, but I've been passed back and forward through several sites and keep going around in circles. My wife and I are old, we have one phone between us, but the government wants us both to have phones and bot with mobile and data accounts. Why cant they design the software to work off one phone for older couples like us. So I bought a phone, costs me $50 a month, just so I can get on their app... but it won; t let me, wants to take my picture, but just keeps on that page and nothing more... been on the thing for hours and the batteries now just about dead. I can't afford the money or the time at my age.

Every time my wife and I have the unfortunate need to use the myGov site we know there will be trouble.
We have separate accounts which always suffer the same problem.
On entering the user name and password and the SMS code (sent to our mobile) the system responds
"something went wrong try again". What the problem was is never defined. The link provided after this message does not work.
On logging in again and again and again --------------- we get the same response.
In desperation I phoned the help number and after a long wait was told to try again after a couple of hours.
I informed the responder that I had been trying for several days already with the same result.
I was then told needed to cancel my account and reapply. (This conveniently gets the responder off the hook.)
This software is totally useless!
I have been around computers since the late sixties and have an IT/Engineering background.
If anyone working for me produced such a useless product he/she would be fired or reassigned.
Will this review make any difference? Of course not! Silly me!

Attempting to navigate this site to place a Medicare claim has been one of the most frustrating things I have ever encountered. Nothing on the site works. I tried a dozen times by filling out their forms, answering questions, shutting down then recreating an account 3 times in an attempt to finally get it working for me. After one and a half hours online trying to get it working I gave up. An absolute nightmare. Can only imagine how frustrating it must be for elderly people trying to navigate. Utterly infuriating.

I have spent the last 3 days trying to get this site to operate as I presume the developers wished it to do. I am an elderly person and regret that I have used up this part of my few remaining years of life on such a useless project. I have been asked the same questions numerous times and been locked out several times. I am computer literate and indeed worked in computing but this is beyond me. My cat could produce a better program.

How they expect the elderly and disabled to navigate this site, I will never understand. Just logging in is a nightmare. As a career of the old and a disabled child and helping my computer illiterate husband…I have 4 my gov accounts to deal with. It's sends me in to the worst anxiety just knowing I have to use it. It's a nightmare and who ever designed it should be ashamed of themselves.

I am an IT security professional and if a private sector online service was as poorly designed as MyGov no-one would use it. It is incomprehensibly inconvenient without adding extra security. It seems the Government would prefer no-one used it. I understand why they do not want Centrelink users and those seeking Tax returns to successfully make contact, but it is the Governments job to provide usable services and it has failed here.

MyGov is the worst abomination of a website I have ever seen. It in my opinion is purposefully designed in a manner to infuriate users every step of the way. I have never been more frustrated using any site ever created than this piece of crap system designed by a heavily corrupted government. I loathe this country and all it does to its vulnerable people. Just another destructive government who likes to turn it's people into mince meat.