MyGov.com.auReviews 188

Too many services clubbed together; and each one the worse for it... Medicare should remain as a separate entity.

This site as mentioned by so many others, has way too many issues, one thing I dislike, is once you're logged in, if you want to go into Centrelink, that's fine, but if you then want to go into another linked service, you CANT! There is NO back button, you basically have to close it, and sign in AGAIN! What a pain in the a##e!
Fix it myGov

It's that time again, when I have to interact with MyGov, and again, I'm locked out of the site, because it tells me that I'm not linked, or some such other horse$#*!. I dread having to use this pile of crap; it represents hours of lost time during my day, as well as frustration and stress at trying to complete a simple, single task. The Government should hang their heads in shame, except that they probably couldn't care less, because they're 'Public Service'.

This is the most appalling system l've ever used. I forgot my password and the system wouldn't generate either a phone or email code so l could change it. I now have to set up a whole new mygov account. Seems they can verify who l am over the phone to dismantle the existing account but can't verify me in order to send a new code. Also asked for a complaints number and was given the wrong number. I wish l could give you a no star option.

While it was made to sound easy, it's not. The validation process is complex if you don't carry the documents they ask for, which most probably don't unless they are super organised freaks. I tried to do it, got my wife to help, the. We both gave up because I didn't have enough info to validate. I'm very diligent regarding COVID but this app is $#*!. It will deter a lot of people which is counterproductive to traceability. Disgraceful attempt from the govt.

When you change phones, as almost every Australian does every two years, you have to spend up to an hour on the phone, AND create a new account, because the security doesn't recognize your device. They tell you online that you have to login to your account and change your device. But you can't because you can't get the login code on your new device. Millions of Australians who belong to mygov have to go through this painful process every time they buy a new phone. Completely unnecessary.

I have been attempting to re-install MyGovID on my Galaxy S8 since 20th January 2020 when I mislaid my password. Unlike virtually every other login in the world, MyGovID does not have a password reset procedure. You have to uninstall and re-install the whole app, but the identification documents you used in the original installation wont be recognized second time around.
I phoned the help line at least 20 times and had conversations that have lasted up to an hour or more. I have installed an uninstalled at least 40 times. Still no success with getting the app operational again.
I can only conclude that the app has been developed by absolute morons. I have tried many many times to without success obtain the name of the person in charge of this disastrous app development. His/name needs to be published in banner headlines and the person hailed as Australia's most ineffective bureaucrat before being fired.
Dr Bruce Dwyer