MyGov.com.au

First signed up for MyGov in 2016 and have not successfully linked 1 service to date. Get on the phone to update details with 1 service to try and link on my account, but because details dont match what they have on their system they tell me I need to call the MyGov help desk. Call the MyGov help desk and they say I need to update details with the service I am trying to link! Ended up hanging up the phone and deleting the MyGov account all together.

You can't upload documents to prove your identity, you can't go back to the screen where you view documents to upload, it automatically logs you out after trying to verify documents. A complete waste of time and an embarrassment to the country.

This site as mentioned by so many others, has way too many issues, one thing I dislike, is once you're logged in, if you want to go into Centrelink, that's fine, but if you then want to go into another linked service, you CANT! There is NO back button, you basically have to close it, and sign in AGAIN! What a pain in the a##e!
Fix it myGov

How dumb is this? To link a Medicare service you have to access the My Health Record service to get the exact cost and date of your last doctors appointment (Because I am bulked billed so I don't get this info from the clinic). But to get access to the My Health Record you have to prove that it's you by answering these 2 stupid questions. 1) Exact cost and 2) last appointment date, which you can't get because you need to somehow already know this before you can log into the My Health Record (which is where you get this info from). Someone needs their $#*! kicked for creating really stupid questions. Where do the ATO get these genius's from?..

Checking in with my QR code I received a message which implied I should connect with my MygovID - which I did not have. I downloaded the app to my iPhone. To set up an account I needed passport, driver's license and so forth - just to set up a link to my Covid certificate? I had already connected my Medicare app to the Covid certificate: why did I need something from the Tax Office? Then it took me round in circles, from one website and one app to another. This is something which I don't want, don't need and now don't have because I deleted the app. If I come across a roadblock in life which demands that use it I'll look again. Another bloody government app that doesn't work! Who is designing this garbage?

PS after 30 years in the IT business I really think that design standards are going backwards!

I really hate this my gov app. It never works. No matter what i try Even now the identity app is useless. Just circles when trying to input.
Not happy

I'm no IT guru, BUT I don't usually have problems with site setup, navigation etc but not with the MyGov App. I've spent hours trying to get it to work, including deleting & reinstalling it, uploading my documents but then couldn't link Medicare, contacting Medicare & MyGov helpline only to be told your not the only one to have these issues, then after reinstalling the app it didn't recognise my password. I went to my local Centrelink office for help & was told we hear this about MyGov all the time, don't use the app to set up your account. More frustration today & all I want to do is check my vaccine passport. I'd love to get it sorted but can't see it happening - what a misery

My Gov couldn't be more impenetrable and obfuscatory if it had been designed by bureaucrats deliberately trying to create a dystopia. It's the place where you waste hours trying and failing to delete a MyHealth record that you never asked for in the first place, until you give up in despair. It's the place where your tax bill sits in some dark recess that you are supposed to instinctively know all about, without ever being informed. It's a labyrinth of password portals that coils in an infinite, soul-destroying loop. In every case, it's a lousy substitute for a simple letter, and it disempowers every citizen in the nation.

I would like to mention how difficult this site to navigate as there is too much information to sift through. Too many adds and information not relating to the topic being addressed. No doubt these sights are designed by those who understand what they are doing, but cannot understand how a beginner to their sight might not see it the same way. There is a bit of advice I would like to give them and that is KISS (Keep it simple...) Unfortunately we have all come from a background of Microsoft Windows followed and by Apple. Our history of computers has been one of work for the computer rather than the computer work for us. We are stuck in this archaic logic as we have been conditioned to it. Just as well the aeroplanes we travel in don't use the same logic or we would be in big trouble. A airline pilot could be computer illiterate, but as long as he can just put the coordinates into the planes computer then the computer will do the rest. Not so with our windows and apple logic. The plane would fall out of the sky by the time the pilot navigated his way around Microsoft or Apple archaic logic and their programmers.

I am not a drinker but after trying to access a linked account in MyGov became so frustrating. The virtual "ask a question", you won't get the answer, it totally useless.
Trying to access MyAgedCare but can't because it doesn't recognise my email address. Phoned MyGov help line who couldn't help and told me to ring MyAgedCare as they can't help. Not happy because it's now another hour of MY time I have to wait to get through!
After 45mins of MyGov today I finished off with a stiff Brandy and Dry. So frustrating and such a useless site. Should rename to OurGovNotYours.