Attempting to navigate this site to place a Medicare claim has been one of the most frustrating things I have ever encountered. Nothing on the site works. I tried a dozen times by filling out their forms, answering questions, shutting down then recreating an account 3 times in an attempt to finally get it working for me. After one and a half hours online trying to get it working I gave up. An absolute nightmare. Can only imagine how frustrating it must be for elderly people trying to navigate. Utterly infuriating.