MyGov.com.au

As someone who worked briefly in UX/UI (User Experience/User Interface), I understand the journey when it comes to interacting with an app. The MyGov app exemplifies an interface that isn't effective; the process of signing up and verifying your id was extremely arduous. When providing your identification documents, all seems well; but what could make this app more effective, is if that they were able to automatically connect your Medicare account during the initial stages where you provide the details when signing up. Once in the main menu of the app, the navigation is a bit limiting, with few buttons taking you external links, which for some users may be overwhelming. I suggest putting the information within the app, even if it is brief and concise and not have menu after menu. Overall, the MyGov app is a painful and limited experience.

Those talking heads representing the Media need to go through the process from start to finish to properly report on the enormous amount of taxpayer funds (circa $100 million) wasted on this solution. They talk to people and report third hand which bears no resemblance to the disgraceful system that has been implemented.
Those in Canberra who are representing the people of Australia need to personally use the system before they publicly spread propaganda on how they are helping those in need..

This app is so disappointing. I use lots of apps and this has to be one of the worst considering how important it is! Its actually disgraceful. How much money have they spent on this for an incompetent outcome. Its either woefully incompetent or corrupt. Either way an embarrassment for teh Govt. How can they not know its so bad. Get it together on this stuff or you will be voted out pretty swiftly...

Mygov is a trash website designed to frustrate you so you simply give up and go away. There is no way to submit a complaint, as it wants you to sign in to complain, which is impossible to do. Passwords that work one week will not work when you try to use this crap the next time. So you go through the 'forgotten password' links and it says it's going to send you an sms code, which never comes. Then you try to send a code to your email, which also never comes. Call them and spend an hour on the phone to fix your passwords and guess what? The next time you try to log on it doesn't work. I'd be delighted to see a meteor slam into the building that houses the peanuts who designed and run this rubbish. That would make me very happy.

Where do I start!
Medicare card not accepted, was spelling my name incorrect when scanning it, although every piece of my identity in every gov dept had it spelt correctly.
Call support, they were just as bewildered. Tried manual entry, no luck until everything was typed in lowercase and it decided to accept it.
Drivers licence didn't scan... gave up... tried the next day and it worked first pop.
My place of work still cannot link me to their account via RAM, I've had 3 authorisation codes emailed to me and all give error message.
How do you roll this out when there are clearly so many issues. Total Sham!

Just spent 45 mins trying to improve my password. Finally see. EITHER a unique sign or NUMBER. Wiped the fields over and over, seems you cannot backspace and e. G fill the last letter.? Many more tried of differing combos. In the end did nothing. Probably spent millions to make their app worse. Haha

Spent two hours trying to access my covid vaccination records without any success. First online, then after waiting for an age to get onto the helpline. The worst experience. (By the way, the "helpline" operator simply has the same screens you do when you go online. They assume the problem is that you're an idiot who can't use the web and only need help to navigate their site.) In the end, the operator also gave up. Frankly, it's put me off bothering to get the second jab, what's the point if you can't access your vaccinations records to prove you're vaccinated?

I have been trying to speak to someone for weeks now and I keep receiving the same message, saying that no service officers are available to take my call. Not to mention that this message only comes up after you input your details and verify your identity! With no other line to call I have no option but to keep trying. Just pathetic - so many people rely on this service for their livelihood.