Emily M.

I have had to make an account since I am now over 16 and my mother now can't access my details and records and when I attempted to make the account I discovered what a collosal piece of $#*! this website is. I set up the account and made three security questions with fairly easy answers. Less than two minutes later I had to answer them to log-in and yet for all five attempts they allowed me for the three questions I was told the answer's were wrong. This is bull$#*!. I had written the answers for these questions just a couple minutes ago and I am 100% sure on the spelling and capitalisation of my answers and yet I was repeatedly told that they were not the answers I had provided. This is bull$#*!. They force me to make an account so that I can actually access my records and yet they do this therefore making it impossible. I am unsure whether this occurred simply because I attempted to make the account on my iPhone but I will attempt to do it again later on my laptop. Even if it is simply because I was trying to do it on my phone that would be ridiculous as not everyone has access to a computer and in our day and age literally everyone uses a phone. If that is the issue then it really needs to be fixed because it's the stupidest waste of time I've ever been subjected to.