My Face Socks

Great gift for my brother! It has great quality and the size are great I love it. Ordering 3 more pairs now! Love it!

This store is great, the product are very good, the customer service is perfect.the delivery system is wonderful.

My girlfriend had purchased two pairs of socks and they came out great! I am very pleased to use them in future.

Many people asked where I bought the socks, received a lot of compliments. I'm happy. Will buy again soon! :)

Was wary about this mob but got good service, communication and products from them. E mail communication was especially excellent.

So, the company is actually operating illegally since they claim their products are "printed in the USA," but their products are actually coming from China as per the shipping notification I received. I also looked up their address, and it is a storage locker in NY; so, this seems to be their way of "claiming" to be from the US, but it is obviously not.

They also claim to have a CHRISTMAS DELIVERY GUARUNTEE, but it is completely false seeing as how deliveries from China take months - a strategy to get business.

Search online: government tips FTC advice 'complying-made-usa-standard', this outlines the laws from the FTC stating a company cannot legally state their products are from the USA if they are not. There is also a number you can call to report them which I have already done: 1-800-ITS-FAKE

Lastly, reviews on a ecommerce website will always be positive because they use Shopify, and on Shopify, you can actually approve and disapprove any reviews that get put up. They are not listed on google for a reason because you CANNOT do this with google reviews.

Really wish I did not waste $100 on this company to realize my package will most likely never arrive. Will be opening a case with the FTC and BBB about them, and I suggest you avoid the fake reviews they have put up (look at the dates and how they are back to back) and do the same.

Prompt delivery to NZ (2 weeks) of my personalized boxers which were hilarious and well received. Would definitely recommend!

Don't do it. You will regret it. I ordered a pair for a friends birthday. It is now June 8,2020. Nothing. I emailed them several times. They respond that they are stuck in customs. What a waste of money.

This is from an email they sent me.

Thanks for your inquiry.

Thank you for taking the time to share this feedback with us, and we're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams.

Sincerely,

Mila

Thanks for your inquiry.

We would like to apologize for any inconvenience this might have caused you.

Your feelings can totally be understood as we are all under same situation, both life and work are threatened by the Novel Coronavirus. Information from our shipping company has been updated daily just to make sure that all of our orders are safe. We know it is hard to believe that your order is in transit if there is no tracking information provided, which concerns us a lot as well. According to news from each countries' postal service and customs, almost all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs.

We request your patience in waiting for your order and your understanding that we are trying our best to push it. A refund is unable to be issued while shipment as there is force majeure involved.

We truly appreciate your understanding. We extend our best wishes for your health.

Best regards

Mila

Thanks for your inquiry.

We would like to apologize for any inconvenience this might have caused you.

I got reply from carrier that due to the air freight capacity reduced, delivery of part of our orders will be delayed, but they confirm with us that your order is in transit to your shipping address. Thanks for your waiting. Hope your understanding.

We truly appreciate your understanding. We extend our best wishes for your health.

Best regards

Mila

Never got anything and I paid for gauranteed Christmas delivery. No response from customer service after 72 hours.

Product hasn't been delivered. Emails not resonded to. ITS A SCAM DO NOT BUY would give 0 stars if I could. No number to call

Wow, where do I begin?
To start with, I was made to believe through false advertising that I was buying a product from an Australian company and additionally, that this product would be made in Australia. This turned out to be very clearly untrue, as my bank account was debited to a Chinese company (thanks for the international transaction fee), and the company lists its headquarters as also being in China.

Secondly, I purchased this product on December 11 in hopes it would arrive before Christmas (which it would have if this were an Australian company). When I hadn't heard anything by the 15th, I sent an email enquiring when I would receive my product. Roughly FOUR days later I received a very generic email detailing their production process (which, by the way, was riddled with grammatical errors) and didn't actually answer my question at all.

On December 22 I lodged a transaction dispute with my financial institution and hope to get my money back ASAP.
On the same day, I sent an email asking to cancel my order and for them to reimburse me fully.
A day after I sent my email cancelling my order, I got an email saying my package had been shipped.

A day later I received a reply stating I was not eligible for a refund as my package had been shipped (even though I asked for one prior to it being shipped)

As of now, (16 days after initial order) I have not received anything.
My transaction dispute is being handled by my financial institution and i hope to receive my money back.
However, I got an email from "Sara" (come on, we both know that's not your name) offering me a $20AUD refund. (I spent $118) $20 is nowhere near enough to compensate me for both my time and monetary loss.

In the VERY unlikely case i receive -Something- in the mail (who knows what i'll get), i will be sending it right back.