MyDeal AU

A seller on MyDeal sold me counterfeit goods. I told MyDeal and they did nothing. They also removed my ability to give a negative review of the seller to warn others about the counterfeit goods. And the 'customer service' is BEYOND a joke. I got my refund, but the counterfeit goods seller is still in business scamming others.

Horrible. Scam. Don't do itAbsolute scam of a website. Spent over $400. No contact from seller, was shppied over a week later with a tracking number that doesn't go anywhere. Have contacted the seller, no response, have conracted the company twice. Have been told they need to contact the seller atleast 3 times with 2 business days in between in order to get a refund.
It's now been just under a month and still have no idea where the items are or if/when I will get my money back.

I recently purchased a Samsung A33 5G 6/128GB VF Black (Open Box) - NEW phone to find that the phone was not NEW as advertised but [Refurb]. Despite numerous requests for a reduction in price for
Falsely claiming the phone to be "NEW" MyDeal persisted in offering generic responses and claiming that
I'd changed my mind. This is an outright lie and MyDeal did everything it could to fob me off.
The advertisement was fraudulent and attempted to attract the maximum number of buyers.
I still have a copy of the ad and am in disbelief that MyDeal would not accept my request.
COMPANIES WHO FRAUDULENTLY ADVERTISE PRODUCTS NEED TO BE HELD TO ACCOUNT.
BEWARE OF THIS COMPANY AS IT WILL OBFUSCATE TO THE POINT OF FRUSTRATION.

I've used MyDeal for a few years, but my last purchase indicated that things have changed dramatically and very much for the worse.
I purchased shoes that were completely wrong... I've included images of the shoes I ordered and the ones I received.
That started a horribly stressful set of events that involves dealing with two unethical companies rather than one...
There is so much information involved that I'll just say that the providing dealer is a scam, and mydeal just told me they'd closed the ticket since the providing dealer had not heard from me.
They hear from my constantly. I've returned the shoes to them, but it seems that's the last I'll hear of it all.

Terrible company. Do not use.

I want to share a cautionary review to warn others about the pitfalls of using third-party services like 'My Deal' for online purchases. This company facilitated the transaction on behalf of the seller, but when I didn't receive the ordered goods or a refund, the company conveniently claimed it was beyond their control. Despite numerous attempts to resolve the issue, I was left with neither the product nor a refund.

It's disheartening that 'My Deal' allowed a situation where my money was essentially stolen by Advwin. Shame on 'My Deal' for permitting such practices. Beware and think twice before trusting third-party intermediaries with your online transactions.

Re: MyDeal Ticket: Order # ******* [#*******]
Have not send yet it's been a month!
Do not trust this people.

Please they not helpful and it's so hard to get the money back.

Been a month & still waiting for my money.
They send the half item & when i ask my full item, they were just being jerk, asking me what part what part.
My deal have no idea what they are doing.

SCREW THIS

Just be careful because these people won't cancel any order and make a trick of, Sorry the Item is dispatched.
I did a request after I placed the item and I cancelled it before even sending it. And I got an email that they received my request but after that, I got an email for dispatching. I contacted them their response was "Sorry we already sent it, You can refund it once you receive" but the refund will be at my cost. I am sure they are lying because the tracking number is not valid. I have never had like this situation with eBay, amazon or Shein.

Absolute scam company that refuses to abide by Australian Consumer Law or honour warranties. The business model seems to be to wear down customers until they give up. I bought two office chairs - one which stopped working with a week, the other with a manufacturing fault. I have exchanged 20+ emails and phone calls with this company over FIVE MONTHS.

I have NEVER dealt with a more dishonest seller in my life and this business needs to be de-listed because they do not follow the law. Absolutely disgusted.

Waited weeks for a refund and I was one of the lucky ones to get a refund, the customer support are based in India they kept giving me the round around so as to not get my refund, they were rude and aggressive on the phone. After speaking to consumer affairs I threatened them with having to breach clause 36 and taking them to magistrate court if they did not give me my money back and then they gave me a refund.They claim they are a market place where there are sellers who are independent of them and they cannot help with refunds, such lies as the refund came from them. An employee told me that most products don't exists and they like to get personal details of customers.

Bought through a seller on MyDeal.com.au. Product didn't perform as described. Seller deemed it a "change of mind", and upon escalating to MyDeal, they took over a week to tell me the exact same thing the seller already did. Kept saying "sorry for the inconvenience", "thanks for your understanding", "your concern is understandable" and similar, yet offered literally no resolution. I'm $189 down with nothing to show for it. Chargeback with the bank in process, and highly likely to proceed with Fair Trading also. Buyer beware.

Purchased a rabbit hutch described as outdoor small animal coup/rabbit hutch and what a total waste of money it was. So flimsy, very poor materials- literally wouldn't withstand any outdoor conditions and even has an uneven bottom and gaps on one side when put together so snakes could easily get in. Floor trays are so fragile they don't slide in and out properly and honestly, the whole thing is so fragile you couldn't put a small animal in it. Paid just under $150 with shipping and the only place it is being shipped from this point on is the dump! Buyers beware of the junk being sold on this site.

You can only judge a retail outlet by the way in which a problem is handled I've always thought, hence the one.
This digital shop front/broker accepts no liability for things gone wrong and gets you to deal with the seller instead of the couriers themselves. Anyone who has an issue with delivery with MyDeal is in for a h$ll of a ride. I've now been sent an email saying they can't help me further and I now have no product and no refund. The Seller actually called Sello can't even communicate properly in english via an email and just answer questions with questions.
I got two emails from MyDeal saying that I hadn't communicated with the seller so they were closing the ticket when in fact I had and even gone to the lengths of finding a direct email address to them and writing an email directly as well as waiting for MyDeal to pass on information.
My advice is don't just don't go there unless you're prepared to lose the product you've paid for and your money as well.

Please be careful, they hide under the safety of big w and Woolworths but this site is a scam. If you open the box you can't get a refund. The product was so cheap and nasty and nothing like the description. And we put it straight back in the box and never used it and now we aren't eligible for a refund because the box is open so it can't be resold. No safety for the consumer. Terrible. I have purchased two things of mydeal and been disappointed both times. You definitely won't get what you think you are getting.

Their vendors sell crap products, MyDeal say they will support but they don't. Don't expect to get what you paid for if you buy products on MyDeal. Expect to get your time wasted when you need to chase a refund.

The negative reviews on this site are totally true. They are almost setup like a scam website. No quality control and I feel sorry for anyone who's lost money on larger purchases. I bought a fancy ice bucket and it has scratches all over the inside. The seller offers me an $8 refund on something not even worth $8 and could have been purchased second hand at an op shop! There obviously do no screening on their sellers and their practices. I'd never risk buying anything for hundreds of dollars here don't waste your time. Someone should close them down due to the dodgy behaviour.

Hi,

This purchase has been very disappointing.

Bottom part of the cooler has scratches, broken and looks like used thus would like to return.
Attached pictures for your reference please. I have not heard anything back yet and making me run from poll to pillar.

Cheers,
Rocky

The "support" is through an offshore call centre only and they do nothing to assist a buyer that has been sold an item not fit for purpose except to tell you to send it back at our own expense. MyDeal also "moderates" its reviews so don't rely on those for purchase decisions. DO NOT shop here!

Eighteen months ago I bought 6 outdoor timber chairs for my bar b area. I painted them with a special outdoor Deluxe Weathershield paint to cope with the sun and outdoor conditions. I noticed a a couple of months ago that an orange fungus type growth appeared then, recently, during a bar b q with friends three chairs just broke when sat on. Obviously the timber was fresh or not suitable for outdoors. I have gone right through their website to find a contact email address so I could send photos, nothing. Will probably not get compensation but would like to show them what a bad product they are promoting. I would never recommend or buy from them again.

I received a faulty TV cabinet and despite their reassurances of refunds on their website, I have had to involve both my bank and Fair Trading. I even returned the product to them before they agreed to refund in full after firstly attempting to buy me off with an offer of cash which amounted to less than 20% of the purchase price. Outright theft, plain and simple and the quality is appalling. Chinese suppliers offloading their duds and stealing from us. If I could select zero stars, I would. You have been warned.