Overview
MyChargeBack has a rating of 3.4 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyChargeBack most frequently mention good advice, customer service and great help. MyChargeBack ranks 416th among Financial Advisory sites.
Sam with mychargeback was wonderful! We even had good small talk! Even though they were not able to help me and my situation, Sam gave me information that could possibly do the deal! He explained to me why and made perfect sense. I could tell that he was honest and trustworthy from the jump and through the call the trust and honesty were confirmed even more! I would recommend this company to anyone looking for help. Thank you, Sam, from mychargeback!
I was provided with very clear information about how MyChargeBack works and what I need to do in order to start working with them.
A big surplus was that Benjamin helped me in what I should ask to Payback ltd, the company I have a contract with at the moment.
Thank you for your time.
Kenny
Thank you Kenny for the review. And we've let Benjamin know as well!
The consultant was very helpful in giving helpful advice for protecting myself going forward in these changing financial environments. Very professional and to the point with advice to verify authenticity of other groups in the future. Also offered to be contacted via email should I incounter any other dubious groups. Good luck in hunting down any other swindlers taking advantage of the disadvantaged and insufficiently weary. Hope you manage to 'take some scalps ' on that one. Thankyou for your assistance and taking the time to point me in the right direction today.
Great feedback Sam. We're glad you met up with us.
Simon's wisdom was quite apparent within my situation. My interpretation of his advice was forsake my desperation to look towards crypto investing profits for paying off my debts. I appreciate Simon's ownership within his profession by advising what I should do with any crypto currency individuals or groups?
Thank you for your feedback Jean. We're happy to have been of service, and we've let Simon know.
I was so stressed after loosing money to scammers, I looked into many options to seek help. Mariam from my charge back called with in 24 hours and advised me the steps to lodge complain and how I can get my Money back. It was godsend call. Means a lot to me. Mariam extended genuine help and on time.
That's what we're here for Gurpreet. We wish you all the best and have let Miriam know how much you appreciate her assistance.
Benjamin was very informative. Had a fountain of knowledge and instructed me on how things worked and how we would move forward with my case. I appreciated all he had to say. A very professional business and so polite.
Hi Linda. You're absolutely right about Benjamin! Thanks you for your confidence in our services.
The video conference with Eva was great. I would like to give her a "Gold Star" for her excellence in customer service and compassion. Thank you Eva, from my heart to you, thanks again for your support and kindness.
Good to hear Stan. We'll certainly be passing on your comments to Eva.
I was lured with great promises that they could get the lost money back. Even when asked whether this works in Germany, the answer was yes.
That was a lie. Nothing, absolutely nothing was reimbursed by the bank. I won't be the only one who hasn't got my money back.
It doesn't seem to work in Germany!
Uli: As a matter of policy, we only take on cases that meet the chargeback criteria established by the credit card companies themselves. But because the ultimate decision whether to grant a full chargeback is solely up to the bank (and not us and not the credit card companies), we do not guarantee recovery. Therefore, our onboarding agents explain this to each client, and it is also mentioned very clearly in your contract.
While don't promise a full recovery, we do promise 100% effort to maximize the chances that the bank will accept a full chargeback, which we obviously did in your case. We even followed up on the bank's decision by directing your appeal to the German regulator, which unfortunately upheld the bank's decision.
Nonetheless, we strongly believe that the bank erred in your case and that you did not receive the quality of service from your bank that you deserved.
Thank you for also posting this review on our Trustpilot profile, which has a much more reviews and a much broader scope of reviews, both positive and negative, which we believe will help our potential clients make a much more informed decision if they want to contract our services.
Found online a investment company called Marketbull. When it came time to withdrawing, they demanded a tax, or I would not be able to get my funds. Contacted MyChargeBack, and spoke to a representative called Nathan. He was professional, informative, an offered a sensible strategy that to help recover my funds. That's MyChargeBack you are doing an important service.
Nathan of MyChargeBack has been empathetic, helpful, and has given valuable advise to help opened my eyes about scam bitcoin investment sites, which helped prevent me from further financial damage. Thanks again to MyChargeBack you are doing a wonderful service.
Thanks Jocelyn. We have let Nathan know.
At first I have apprehension on taking the call because of the scam, but fortunately I took the call and spoke with Ms Eva Abraham. She is very nice and giving me advise what to do with my case. Much appreciated to this company who is helping the people who got scammed. Hod bless you
Your apprehension was natural, Mary. We understand where scam victims are coming from. For that reason, we always advise them to ask as many questions of us as they like. And we have let Eva know that you appreciate it.
Nathan had a very comprehensive understanding of not only what happened to me but explained all the ways in which my situation could be addressed. He was very helpful, not pushy, but very specific about the things I should consider. I have a different outlook about my situation now.
Thanks Stew for the positive feedback. Glad to have helped, and we've let Nathan know too!
Got involved in a scam, and lost a good amount of my hard earned money. Found MyChargeBack online, and one of their representatives, Nathan, who was professional, patience, and very knowledgeable. Opened my eyes, and consulted me on recovering my funds.
We're glad to have been able to help you out Reynaldo, and we've let Nathan know.
MyChargeBack was extremely helpful in waking me up to a scam that was trying to steal money from me. They prevented me from falling into an online scam company where I could have lost thousands. Than you again for you guidance.
Thank you Erek. That's what we're here for!
The call came from a number from New York. I'm in Toronto. I was unable to reach the phone in time (it rang twice on my end). I do have private voice mail on my phone but no message was left by the caller. I tried to return the call at the number the call came from and got a strange message about "insufficient funds". I checked online for another number and was able to call a directory service, who thought that since it was only a short time since the appointment schedule I would likely get a quick return call. I waited beside the phone but no call was received. I called back to the directory service again. This time I was told I would probably get a call back between (I think) 24 and 48 hours. I will be paying for these "long distance" calls from the US as my phone service is free for any calls in Canada but not international. The one star rating is not because the experience with "MyChargeBack" was bad it is because it didn't happen.
We reached out via Sitejabber to provide you with our Canadian phone number so that you do not have to pay for international calls to the U.S. The number also appears on the bottom of every page on our website, so it is easily accessible to all Canadian consumers.
Thanks for giving me the opportunity to write. This is my first experience, you have the best work team for the purpose of getting a refund. Without your advice I could not do anything, maybe I lost all my money. You gave me knowledge that, the use of credit cards is very safe even though there are scams online and the use of cryto is a disaster to all of us. Stay away from transactions with bitcoin though fast and quick, but fast to fraud. Thank you again, because I have managed to get 100% refund from the use of credit cards.
And thank you Hanapi for the review and your trust.
Very professional, given a lot of helpful information! They make no promises, but Are willing to do whatever is necessary to ensure that whomever they deal with are given the facts that recovery may or may not be successful, a lot of information to review and let's face it once burnt one is less willing to trust.
We wish we could promise but can't because ultimately your recovery requires the intervention of the police. But what we do promise is to put you in the best position possible to recover your funds by providing you with the forensic evidence that they require to pursue your case and bring it to a successful conclusion. And we'll support you every inch of the way!
Although I did not utilize the MyChargeBack services, Sam, the rep whom I communicated with at the company was extremely helpful, caring and provided guidance on how best to recoup my funds. Which I was able to do successfully. Much appreciation for your services and expertise.
Sonja: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in complex transaction disputes.
MyChargeBack: A website that promises wonders but a low-end service that is limited to provide you a standard letter for your bank, a "Cyber Intelligence Report" without interest and nothing exploitable whose writing takes more than four months and at the end of the process the proposal to transmit the file to an exotic and unknown law firm in an unusual location. Conclusion: An unnecessary and sterile expense and false hopes!
We thank Claude for identifying himself to us, which allowed us to review his complete file. We found that he was provided with all of the services specified in our Statement of Work, which he signed. Specifically, these services were a bank wire recall and a Cyber Intelligence Report. We sense, however, that Claude misunderstood the purpose of our Cyber Intelligence Report. It is not a recovery service. It is a compilation of research that identifies the individuals who own and run the beneficiary firm. The information it contains is indeed useful because it can assist attorneys in proving to the regulator and/or ombudsman that the bank was negligent in agreeing to wire money to beneficiaries engaged in illegal financial activities in the event the client's bank refuses to grant a recall. If that can be proven, the regulator and/or ombudsman will be held liable for Claude's loss and ordered to refund him. Indeed, his bank ultimately refused to approve the recall and refund the money he wired to the merchant because no funds remained in the merchant's account. We did not accept that as a valid excuse for the bank not to reimburse him. For that reason, we requested Claude's permission to transfer his case -- without any additional cost -- to a EU law firm that specializes in cybercrime in order to appeal the bank's decision to the relevant regulator and/or ombudsman. While the law firm may be "unknown" to Claude and "in an unusual location," it is known to and respected by the EU banking regulators whose decisions will determine the final disposition of cases such as this one. Regrettably, Claude has yet to agree to proceed. We urge him to reconsider his refusal to move his case to the attorneys, since he is only punishing himself by not doing so.
Very professional, informative, and educational help. Nathan opened my eyes to how venerable one can be to online scams. Thanks again to MyChargeBack for you help. You are providing a valuable service to potential victims of scams.
Thank you Ken for your kind words. We've let Nathan know.
Founded in 2016, MyChargeBack pioneered innovative strategies for pursuing chargebacks and other types of dispute resolution. Its proprietary technologies assist banks by reducing the time and cost that they have to invest in assessing, validating and processing the ever increasing number of these cases.
Today, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients. MyChargeBack’s expertise and the reports we prepare for our clients are relied upon by courts, as well as police cybercrime units, and as a result, we have growing working relationships with over 450 law enforcement agencies around the world.
MyChargeBack has also been at the forefront of developing proprietary SaaS-based platforms, which are pioneering dispute resolution for chargebacks and investigative services for cryptocurrency transactions.
Led by former financial services executives with expertise in payments, regulation and law, MyChargeBack has worked with its clients to recover millions of dollars in disputed credit card, debit card and bank wire transactions.
MyChargeBack is operated by Cactil LLC and maintains offices in New York, Tel Aviv, and Pretoria, South Africa.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mz. K.: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in complex transaction disputes. We wish you success in pursuing your case.