Vanguard

This company caused me so much stress and hassle that it made me start crying. I have been trying to get a refund since May 30th. Customer service via email simply responds from a script. Chasing you throughout the day with phone calls while I'm at work, trying to get you to negotiate. I don't know anything about trading. I also didn't know where my money was going. I lied about no refunds allowed because I didn't exchange enough, then was forced to trade, lost half my money, only to have my original refund approved, but it was too late because now it wasn't the same amount. It was months of total fear and upset thinking it was the end until I got in touch with JURIS RESOLVE.com who helped me

Login errors, transfer errors, withdrawal errors, kicked out of support chat errors. Until i got help from my title.Without doubt the worst firm I have ever dealt with. Rudeness is clearly the criteria from these clueless clowns that need to start looking after people instead of chasing horse's. Vanguard placed an indefinite ban on my account after which they denied my refund. I got all they reimbursement back through:

Always a very long waiting to talk to someone. Inaccurate information often received when talking to someone after long waiting. Incorrect data provided in 1099 forms. Took a long time (up to 7 days in my case) to settle mutual fund trades. Took a long time to get a reply to mails sent to their Message Center, some mails did not receive any reply at all.

I had a small amount of money remaining in one of my accounts after transferring my money from Vanguard to Schwab. For some reason Vanguard but a "restriction" on some money that for whatever reason was not transferred as requested. I talked with a Vanguard Rep who said he could not lift the restriction and that the only way that I could get MY MONEY was to have Schwab request another sweep or I had to write a letter to Vanguard asking that the money be transferred to my bank or request a check. I was told that lifting the restriction could not be done verbally over the phone. This obviously makes no sense at all. All of the identity verification that I had to do in talking with the Representative doesn't seem work when it comes to sending MY MONEY back to me. The third option should have been, yes sir, I will make the transfer to your bank of record immediately. I can see why I changed from Vanguard to Schwab. I have nothing but praise for Schwab and the personalized service that I have received.

I passed all the security tests more than once, when I went to take the money out, vanguard recommended which stocks and bonds to sell. When I went to change it and put in what I wanted
To sell, they put a phone number up and said I need to call them! I tried to call the next day and I couldn`t

Even get into my account with these people!

I have been a Vanguard client for many years. I was rolling over one account from Vanguard to another broker. I called Vanguard to double check to make sure the order was in good standing. They said everything is in good order and the funds would be processed and the other broker should get funds in business 5-7 days. I called after 8 business days and the funds had not been sent. Vanguard made a mistake in not processing my order, and I lost money by my money sitting in a cash account. No one ever called me about this. I called back and spoke to management, no remedy for their mistake, and me losing money. They just lost a good long standing customer.

Been with Vanguard for over 40 years and have started moving my assets over to another brokerage company. Please DONT invest using this organization UNLESS u want NO human contact. About 3 years ago, Vanguard began to insist that there mutual fund clients open brokerage accounts. I was forced to do so or face penalties for not transferring. After that, vanguard insisted that all its clients stop any form of paper statements. I declined thus Vanguard initiated a newly established paper fee on all my accounts. Still I stayed. In the last year Vanguard, advised me that I was contacting them, to discuss my account, via phone, at a unacceptable level. They wrote a very unprofessional letter stating if I didnt reduce my calls they would impose additional fees on my account. As a active trader, I needed someone to answer general questions on the purchases/sales that I was performing on a weekly if not daily basis. Against my better judgement, Significantly reduced my contact with the organization and keep my contacts to ask specific questions on how to manage there website. My questions were mostly thru email where a immediate response wasnt necessary. Have now recd 2 emails saying they would prefer phone calls to emails to address questions. The SEC and FINRA should look into Vanguards practices. An uneducated client is one who is prone to suffer more losses. Again, I urge ALL to stay away from this organization.

Has the solid and best overall online service hands down! Have been using for years and never let me down when given the time! Would highly recommend and stand behind 11 years running!

I've been a customer of Vanguard for 20+ years. I used to be very pleased but in the past two years their service has hit rock bottom. Folks on phone give you contradictory information, they promise to investigate issues and call back but the call never comes. I've had a repair ticket outstanding for 2 1/2 months for a problem they acknowledge should be fixed but no resolution. Run don't walk to another provider!

My father had the upmost trust in this company and now that he has passed on, I find that they are as helpful, honest and polite as he said they were. They are happy to do a bit of hand-holding with me, as I figure out how best to manage my affairs. I could not recommend them more highly!

I wired money to Vanguard, they rejected my wire which fine. However, they charged me $50. This is not the problem, the problem is I have been calling for three days to figure out what the charge is for and all they could tell me is we will call you back once we find out! It has been over three days with four phone calls that each takes 30 minutes of my time and they never call me back or let me know why they charged me. Moreover, if I ask for manager, they refuse to give me one. I informed them that I will close my IRA, mutual funds and all of my accounts and wife's accounts if I don't get an answer and that did not help.
I just opened an account somewhere else and will start rolling my investments over very soon.

It is not the $50 that I am upset about, I just wanted to know why they took it. Is it a processing fee or what? It is the principal and the $50.

Stay away from this company - trust me

Responding to a prior Vanguard that expressed my Vanguard experience, review expresses exactly what I have experienced "over the last two years. Vanguard's website is no longer user friendly and their customer service has gone downhill also. Vanguard is no longer the financial institution that was founded by John Bogel!" My retirement funds ara all in Vanguard and at my age it would be problematic to switch to another financial institution. VOTTOM LINE: Vanguard must be user friendly with customer service by phone and on their website!

I cannot give them 2 stars. I've been with them over 40 years, have a good chunk of my lifetime savings there, and it has always been great until the last couple of years. Customers were FORCED to make changes that were against their best interest, while getting much less service. Customer service messages (no email) are poorly answered with a lack of understanding customer needs and an unwillingness to solve a problem. Their forced messaging system is not a full up email service, so messages are saved a few days and then deleted. Furthermore, my replies to them show nowhere. (No history or thread of correspondence). I've taken to copying the page image and saving each and every one...what a pain! I write very specific and clear messages to get some simple accounting information that has always been provided until recently, and their answer doesn't even match the question! I gave a representative a flaming review, rewrote my communication simply but detailed, and got the same representative back, this time with an even shorter and less useful response. I'm not asking for anything weird...just some basic accounting information that ANY financial institution provides. WTH? My account is so messed up from this stupid "settlement account" they made me move my money into. I've even asked if there is any other way to leave part of the settlement account in place and let me have a nice working account back. --No, certainly not.
I will say no one has been rude, but they are definitely incompetent. Maybe high school students on a month-long internship? No, wait, a motivated student would make more effort.
Vanguard: If you are trying to make more money for yourselves, see how that goes when you've run off all your customers.
As soon as I do my research and find a suitable place, I will be moving my assets and closing the accounts.
The dates of my bad experience with the company is a range of about 2 years.

Worst customer service! If you plan on retiring start a year in advance! I was charged a 20.00 overnight fee, and my distribution sat on someone's desk for two days!

If I could give a zero I would. The rollover team is God awful, and it has been 4 months dealing with them to get a rollover taken care of. Avoid this company at all costs.

Vanguard is refusing to pay out my 401k funds that they've had for the past 22 years. I have called them several times but nobody will send me the form I need to have the money sent to a new account.

They sent me a letter with all of my information on it such as my address and plan number, but when I call and they ask for the information, they say it's incorrect. So now they won't send me the blank form.

I have been with Vanguard for almost 20 years. My first advisor was excellent, but then he left Vanguard. Since then Vanguard has assigned me to two different advisors. Neither was able to perform the actions I requested or did not complete the actions fully. One blamed the previous advisor, who left a year ago, for leaving ~$300 left in an Admiral account. He didn't fix the problem, just blamed the person that was no longer there.

I requested my IRA beneficiary to be my trust. My advisor said I could not do that for tax reasons. It appears he was confusing a regular IRA with a Roth IRA. And it appears Vanguard left some of my IRA funds in D rated bonds. I don't want to use my money to prop up their poorly performing bonds. When I asked to change advisors because I didn't appreciate being mansplained to I was told "NO". Really? Vanguard can change my advisor without little notice, but I can't ask for a different advisor.

This is the first time in almost 20 years I've felt the need to change advisors. I DO NOT recommend using Vanguard advisor services. And I'm deciding whether or not to stay with Vanguard. It looks like Vanguard is getting greedy.

Vanguard really pushes you to look for information on their unorganized and multiple websites, or suffer for calling them. There should be a contact email or text chat option on the website at least. I was calling about an employer sponsored 401k and the wait time is not bad. But the reps that picked up kept transferring me to the individual investor accounts department. The wait times are long for individual accounts (over 20 minutes on a good day). There's a lack of communication between departments and they didn't listen to what I was calling about, only for a reason to transfer me away. I've called the correct number and was transferred, waited an hour, only to be transferred back. I've had to call Vanguard at least 10 times this past year, and they don't seem to document any information given during the calls. They also made me wait 2-3 weeks for mail, only for it to be sent to the wrong address even though I confirmed the address multiple times. The level of incompetence is astounding especially for such sensitive matters as transferring upon death.

If it had zero stars... it took vanguard 4 days to cash an IRA transfer check, AND took vanguard 29 days to credit that same cash to my IRA account at Vanguard - go elsewhere

Back in 2020 I changed my Vanguard account to a managed account and I have been paying them for 2 years to do absolutely nothing. After scheduling a couple of meetings, and making it clear that I was not happy with the way they were handling my account, I receive a letter stating that they will no longer charge me for managing my account. Why were they charging me in the first place? Not only did they not make any changes to the investments, even though I was losing a significant amount of money month after month, but they were also charging me as well. Well enough was enough. I moved all of my money from Vanguard to a more customer focused firm 2 weeks ago and I'm glad I did. In one of the meetings, and after losing 20% of my account, I asked them how much money they were going to watch me lose before they made any changes to the account. They said they would not make changes because they felt my investments were exactly the way they should be. Really? I have been extremely dissatisfied with Vanguard. By the way, I have had another IRA with another firm side by side with Vanguard, and the other account has done much better in this bad market.

Recently moved, new computer, etc., tried to access my Vanguard account. Could not answer the ludicrous challenge questions, got locked out of my account, called customer service. They offered to send me a PAPER form to sign and have notarized to unlock my account, would not let me speak to a supervisor, or provide any other number of relevant docs, SSN numbers, passport, passwords, etc., but they would unlock my account if I could tell them the name of my first girlfriend or get the spelling of the town I honeymooned in exactly right. Security is important but you also need to have a heart and a brain... One star, I'mm done with these guys...

It seems that they are intentionally making it harder for traders to check buy/sell history and open orders for individual stock or etf.

For weeks Vanguard is requiring two factor authorization via phone. When I called to ask why this has been a problem for weeks I was told that they were working on a known problem. They might get it fixed in a few weeks. It's pain and they can't fix something they created.