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MyChargeBack has a rating of 4.02 stars from 415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyChargeBack most frequently mention good advice, customer service, and great help. MyChargeBack ranks 1st among Financial Advisory sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Its my pleasure to talk to you with friendly environment. I am victim of scam from Canada visa process.I file a complaint but thank you for the my charge back team who respond quickly and ask me all the details how it happened. Thank you for your quality time I Appreciate your response Thank you
MyChargeBack: A website that promises wonders but a low-end service that is limited to provide you a standard letter for your bank, a "Cyber Intelligence Report" without interest and nothing exploitable whose writing takes more than four months and at the end of the process the proposal to transmit the file to an exotic and unknown law firm in an unusual location. Conclusion: An unnecessary and sterile expense and false hopes!
Its my pleasure to talk to you with friendly environment.
I am victim of scam from Canada visa process.I file a complaint but thank you for the my charge back team who respond quickly and ask me all the details how it happened.
Thank you for your quality time
I Appreciate your response
Thank you
I was so stressed after loosing money to scammers, I looked into many options to seek help. Mariam from my charge back called with in 24 hours and advised me the steps to lodge complain and how I can get my Money back. It was godsend call. Means a lot to me. Mariam extended genuine help and on time.
That's what we're here for Gurpreet. We wish you all the best and have let Miriam know how much you appreciate her assistance.
Very informative friendly, was not trying to scam me and gave me good advice on how to get my money back just going through the bank without their help 👍
That's exactly right Paul. When we believe a prospective client doesn't require our assistance we tell him the truth and explain how he can proceed on his own. We wish you the best of luck going forward.
I must say the support I received was exceptional. Eva & Dawn they are super supportive & has in depth knowledge. The team went above and beyond to understand and resolve my concerns promptly. It was great to win a charge back claim. Eva continued to pay attention till I got the money in my account.
Kudos to the team for their efficiency & customer centric approach.
Thanks
And we've let both Evan and Dawn know!
It was great talking to you. I want to express my gratitude for our recent phone call & for the support you provided. Thanks for going above and beyond.
Highly appreciated.
Totally honest. Unfortunately my case is too small but glad to finally here some honest stories
Very true Jason. If we cannot assist a consumer because our service would not be cost-effective we tell them up front. We wish you every success in pursuing your case.
It was a nice speaking with you Ms. Eva. Keep helping other people. Will surely refer and contact you again. God Bless
We'll relay your message to Eva, and are pleased to now that we were of assistance to you.
It was very good opportunity to deal with your respected company.I was very disappointed for losing my money,but you help and supported me to refund my money.
Thank you very much.
We were pleased to assist and are equally gratified with the outcome!
MyChargeBack: A website that promises wonders but a low-end service that is limited to provide you a standard letter for your bank, a "Cyber Intelligence Report" without interest and nothing exploitable whose writing takes more than four months and at the end of the process the proposal to transmit the file to an exotic and unknown law firm in an unusual location. Conclusion: An unnecessary and sterile expense and false hopes!
We thank Claude for identifying himself to us, which allowed us to review his complete file. We found that he was provided with all of the services specified in our Statement of Work, which he signed. Specifically, these services were a bank wire recall and a Cyber Intelligence Report. We sense, however, that Claude misunderstood the purpose of our Cyber Intelligence Report. It is not a recovery service. It is a compilation of research that identifies the individuals who own and run the beneficiary firm. The information it contains is indeed useful because it can assist attorneys in proving to the regulator and/or ombudsman that the bank was negligent in agreeing to wire money to beneficiaries engaged in illegal financial activities in the event the client's bank refuses to grant a recall. If that can be proven, the regulator and/or ombudsman will be held liable for Claude's loss and ordered to refund him. Indeed, his bank ultimately refused to approve the recall and refund the money he wired to the merchant because no funds remained in the merchant's account. We did not accept that as a valid excuse for the bank not to reimburse him. For that reason, we requested Claude's permission to transfer his case -- without any additional cost -- to a EU law firm that specializes in cybercrime in order to appeal the bank's decision to the relevant regulator and/or ombudsman. While the law firm may be "unknown" to Claude and "in an unusual location," it is known to and respected by the EU banking regulators whose decisions will determine the final disposition of cases such as this one. Regrettably, Claude has yet to agree to proceed. We urge him to reconsider his refusal to move his case to the attorneys, since he is only punishing himself by not doing so.
The support and follow up I received were very motivating, as I thought I wouldn't be able to get my money back but Eva was very calm and supportive, making sure I was given the necessary audience till I got my money back. I love the consistency with the follow up.
We're pleased that you're pleased, and we have forwarded your compliments to Eva as well.
It's good service, you give some advice and it helps me alot to all of my question regarding my complain. Thanks, I will to to my bank account and as for a refund. I hope they give me my refund thank you have a good day
And we wish you the best of luck going forward!
And we thank you for that good observation!
This is to follow up on my previous review. After I posted my previous review MyChargeBack contacted me to take appropriate actions to follow up on my case proactively. As a result, I removed my previous comment and look forward to more actions taken by MyChargeBack.
Many thanks. I am glad that in the end I did manage to get a part of my money back. I am also blaming myself for using that scam website. I should have done a better research of the company. Thank you very much for helping me. Yours sincerely, Juan
Products used:
Fund recovery services.
Juan: We are also glad that you got a partial refund, though we would have ideally also wanted a full refund. Please don't blame yourself for falling for the scam, just accept your mistake and loss and move on. You are right that the positive lesson here is to do good research into any investment opportunity. The advice we give is to do an internet search for the name of the company with the word "scam." You will get enough results that you can look through to make an educated choice. Best of luck for the future.
At first I have apprehension on taking the call because of the scam, but fortunately I took the call and spoke with Ms Eva Abraham. She is very nice and giving me advise what to do with my case. Much appreciated to this company who is helping the people who got scammed. Hod bless you
Your apprehension was natural, Mary. We understand where scam victims are coming from. For that reason, we always advise them to ask as many questions of us as they like. And we have let Eva know that you appreciate it.
I opened a case about 4 &1/2 years ago.( Greenfields) The communication since day 1 has been poor at best, 90% of communication was initiated on my part, trying to find out what was going on. The first 6 weeks heard nothing so contacted them, they hadn't started. Over the course of a next few years I've emailed to get updates, only to find there's a new guy involved Hmmm? Every time I speak to someone new to tell them about the very poor service/communication i get the same story, very sorry, not good enough, wont happen again etc etc etc. Last time I had correspondance was about a year ago to tell me someone else would be looking after me. Have never heard from that person or anyone else since. Certainly not a company I would pay money to.
Very unprofesional. Have waited nearly 2 months for some sort of response. Said they tried to through site jabber, gave them my email address, still no relpy. I do wonder if they have a customer service dept because it certainly seems to be non existent in this case. MIA
Good advising.
It was wery helpfull
Thank you Lena for your feedback.
Really appreciate the help and someone that can genuinely help me.
And we appreciate your having turned to us Alison!
Miriam was a star she couldn't help me But gave me some great advice on how to proceed forward with my case.
She indeed is one of our stars Edward, and we're happy that she was able to advise you.
And we're very happy about that too Georgia!
It was really helpful, but it would be really appreciated if somehow i could get my money back, i am amongst the poorest, please try helping me
We very much appreciate the feedback Michaelle. And, of course, you're absolutely right! Thank you.
I want my money please help me.500 dollar.he tell me the compelet the order task and give you withdraw but not give me withdraw
Products used:
Jackpet
Asimraiz: It seems to us that you can do this on your own through Amazon. Please read here: https://mychargeback.com/amazon-chargebacks/
Miriam was very knowledgeable in giving advice relating to my situation where I was scammed out of money by the platform TryTrade. Miriam was stating that she has assisted numerous people in similar situations who like me did not know what to do. Her advise has given me some hope of recovering some of my monies. Great advise and friendly. Thanks Rob.
It was good advice she gave me but it actually didn't help me 100%
After experiencing an issue with a trading company, I was advised to contact My Charge Back for assistance. Upon messaging them, I quickly received a call from Miriam, a representative of My Charge Back. She patiently explained to me the steps I needed to take to resolve the issue and get a refund for my money. Her guidance was very helpful and I appreciate the excellent customer service provided by My Charge Back.
Great to hear Charles. And we've let Miriam know too!
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MyChargeBack is a global financial services firm that assists individual consumers, as well as financial institutions, including fintechs and banks, with their complex transaction disputes.
Founded in 2016, MyChargeBack pioneered innovative strategies for pursuing chargebacks and other types of dispute resolution. Its proprietary technologies assist banks by reducing the time and cost that they have to invest in assessing, validating and processing the ever increasing number of these cases.
Today, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients. MyChargeBack’s expertise and the reports we prepare for our clients are relied upon by courts, as well as police cybercrime units, and as a result, we have growing working relationships with over 450 law enforcement agencies around the world.
MyChargeBack has also been at the forefront of developing proprietary SaaS-based platforms, which are pioneering dispute resolution for chargebacks and investigative services for cryptocurrency transactions.
Led by former financial services executives with expertise in payments, regulation and law, MyChargeBack has worked with its clients to recover millions of dollars in disputed credit card, debit card and bank wire transactions.
MyChargeBack is operated by Cactil LLC and maintains offices in New York, Tel Aviv, and Pretoria, South Africa.
MyChargeBack was founded by Cactil LLC in August, 2016. By the third quarter of 2017, MyChargeBack had recovered more than $1 million for its clients.
And thank you for turning to us!