Overview
MyChargeBack has a rating of 3.4 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyChargeBack most frequently mention good advice, customer service and great help. MyChargeBack ranks 416th among Financial Advisory sites.
I would like to thank the My Charge Back team and I appreciate everything they did to help me get my money back. They were honest and trustworthy the whole way through. I am glad that I chose the most professional recovery company and am more glad that my fears that the recovery might be a scam were not realized! God bless you all.
I was scammed by a crypto scam website that was advertising on a social media platform, which made it seem legitimate. Could not get even a response from the social media site. Contacted MyChargeBack fund recovery company, and spoke to a Nathan Anderson, and he was very informative identifying what is a scam, offered a solution to go after my funds, and expose them. Thanks you MyChargeBack, and Nathan, you are doing a very important service to help us victims.
And thank you Susan for your feedback. We've let Nathan know.
I've hired a different money recovery service, name withheld. Upon doing that I've talked with Elijah from MyChargeBack and like the advise he has given me on online crypto scam that happens to have gotten in a international cryptocurrency platform. I have no received any money back and realize this is a serious emotionally draining fight! Hopefully "Europol"(European Police) can help cause local police said out of jurisdiction and local police said FBI detectives are only interested in multi-million $ crimes and terrorists. Therefore I give a solid B rating!
Thank you for the update Jason. And we've let Elijah know too!
George Leader was my agent. He was brutally honest with me that I had left my request for assistance for too long after the event (2016) for any positive action to take place. That is exactly what I wanted to hear, not that they could not help recover scammed money that I had lost but an honest immediate appraisal of my situation. Thank George for your honesty.
Robert: We thank you for your confirmation that we are indeed committed to telling everyone who contacts us the truth. We trust that the information that George provided will help you avoid such situations in the future.
Sale tactics very bad i had already done the call back of funds myself told the bank police no one will help except us dont come back crying to us in 3 months if you dont get your money back so ilet them take the case paid 2230 euro was asked by benji when he could call to set up call back of funds and see my documents informed him this as already been done so he sent two printed out forms from bulgaria with the wrong amounts of the claims then i informed them to contact the ombudsman informed they want more money after i was told by george leeder we go after the banks the scam companies in a big why they are letting these scammers open account this was not the case at any time
If you have the same problem you can contact me at *******@gmail.com with numbers we have more chance to get the right out come
Mark: MyChargeBack made every effort to assist you in your complex payment dispute case through all legal means as stipulated in our contract, but unfortunately these efforts were not successful. Since complex dispute resolution involves several parties including banks, card issuers, payment processors, and merchants, we are not able to predict outcomes or offer guarantees to clients. What we do guarantee is to fully apply our expertise and professional experience to every case that we accept.
They are quite happy to take your money upfront and then leave you in the dark for months and months. If you try email or organise a ‘call back' you will hear nothing. If you call them you are told to email for resolution. If you call and follow the instructions as if you were a potential new client you will get connected with someone but nothing will come from it, youve already paid them. Waste of money and time
Josh: Thank you for bringing these issues to our attention. Our Customer Satisfaction team was not previously contacted about your dissatisfaction before this review was posted, and they are now currently investigating.
Got in touch with a representative from MyChargeBack, Nathan Anderson, after losing money to an online scam. He was very professional, informative, and instructional on the best strategy to recover my funds. Thank you for the help MyChargeBack, and Nathan.
Thanks Daniel for your review. We've forwarded your message to Nathan to let him know.
Your agent Brad I was absolutely amazing! His kind demeanor, his willingness to listen and then all of his knowledge on how to successfully move forward. I will be recommending your company to anyone who is going through this situation.
Thanks for confirming for us how well he handled your case Kathryn. And we'll certainly let Brad know how impressed you were.
Their email responses were "ok(?)'. Maybe not much complaint there.
But that's about it! They send you drafts of letters to the institutions that
You are chasing a chargeback from, for you to forward. You could have
Done those drafts for your self in the first place! They don't even engage
The institutions the way they claim on their explainers! They instead advise
You to let them know when, or if there is a response from the banks! Yet
Your expectations were that they would be directly engaging on your behalf!
So what was the point of providing them details of your case in the first place?. And then there is that angle of Bulgaria Law firm. TSK!
Pretty much a waste of effort!
Wilfred:
Just to clarify, we cannot engage directly with a client's bank because we do not have power of attorney over a client's account. For that reason, a bank will not communicate directly with directly us regarding the progress of a client's case either. What we can do is to join the client in a telephone conversation with the bank that the client initiates.
Our experience is that in dealing with a complex, card-not-present authorized dispute, cardholders cannot prepare the chargeback request on their own, since it requires an intimate familiarity with chargeback guidelines, which are hundreds of pages long. The timetables for submitting a dispute are so complicated that even banks are not necessarily fluent with them. The types of evidence that must be submitted also vary with the dispute. The correct reason code has to be cited. If you get that wrong, your request is rejected from the start. And there are no second chances.
We regret that your experience did not meet your expectations. But we are also confident that we invested 100% of our effort on your behalf.
Sam K. Has been very helpful in helping me in my endeavor in trying to assist me in accessing my coinbase account and I really appreciate the efforts. I recommend MyChargeBack services for anyone who needs them in the future.
Keith: Thank you for your review and for providing valuable feedback on our services.
Was scammed by a fake exchange. Nathan of MyChargeBack Was sympathetic, professional, and informative. He gave me consultation to help guide me from getting further into trouble, what to say to get my deposit recovered, and how to recognize other online scams. Thanks again to MyChargeBack
Thanks Andre. We've let Nathan know.
Hello! I am truly grateful, whomever is this mans boss needs to give him a raise, he called my constantly even when I didn't answer, ensuring that I got my answer and even when it looked as if I couldn't get money back, he gave me a tip that did! Thank you so so so much.
Misha: We're grateful to you for your kind message, and we've let Nathan know! We're here anytime a consumer like you needs us.
MyChargeBack provided me with inciteful information on how these scams worked. Liked the service that you provide more. Were willing to handle it from point A -Z. Thanks for explaining how these scams work. I know how to avoid in getting caught up in a scam, and will be able to avoid it in the future.
Thank you Jose for your comments.
Brad was very helpful and he confirmed that Certa invest is a scam and thankfully because we enquired early enough we should be able to reverse the payments made to this fraudulent company...
Thanks to Brad we will also contact Cloud fare which is the company that validated the website in order for them to revoke the certificate.
Glad to have helped Shannon! And we've let Brad know about your review as well.
I was scammed online with a crypto "trading" company, Fina Capital. After I being encouraged to deposit a good sum of money. My profits went up, and it was time to make a withdrawal to cash in on my profits. However, they wouldn't allow me unless I paid a tax first. This sounded the alarm, and I searched online, and found MyChargeBack. They are an international expert fund recovery company that has a lot of experience in dealing with scam companies. The representative of MCB was very professional, informative, and sincere, and give me directions on how to get out of my problem. Thank you again MyChargeBack you provide a much needed and helpful service to us victims of online scams.
Richard: Should you need any further advice along the way, please feel free to contact us again. Thank you for your review.
Thank you so much for your time and consideration with me. I learned a lot with your experience and I really appreciate your communication. I hope you have a very wonderful day helping people such as myself out.
That's why we're here Alaina. Thanks for posting.
Awesome lady I was speaking to on the phone very helpful in sorting out my inquiry getting scammed by the power of the $#*! who hasn't fell for something like this its nothing to be embarrassed about being open to what you get scammed for it just goes to show the power of the $#*!
She certainly is Grant. And you're right about something else too -- no one should feel uncomfortable about taking on a scammer!
Miriam was very knowledgeable in giving advice relating to my situation where I was scammed out of money by the platform TryTrade. Miriam was stating that she has assisted numerous people in similar situations who like me did not know what to do. Her advise has given me some hope of recovering some of my monies. Great advise and friendly. Thanks Rob.
Mycharge did a good job to help recover my crypto currency in excess of $15k. They were responsive and followed up on issues until we were able to recover my coins at the exchange where it had been misplaced for 5 months. Evan did a great job of following up and checking all the leads in the case. Their crypto tracing service worked well and identified accurate information. They were supportive and diligent with their process and recovery strategy. Thank you for recovering my valuable crypto.
After the crypto report was issued and sent to the police, they asked for a meeting with the team and have not responded to it since January. I have sent numerous emails regarding this and have not got any response. The police wanted some details regarding the report and have got no response from them. They will promise alot in the initial stages and issue nothing once they have got your money.
As Sitejabber noted, we asked the reviewer to identify himself to allow us to review his file. Unfortunately, he declined to do so. We regret his decision. We cannot progress with a case if the client does not communicate with us.
Founded in 2016, MyChargeBack pioneered innovative strategies for pursuing chargebacks and other types of dispute resolution. Its proprietary technologies assist banks by reducing the time and cost that they have to invest in assessing, validating and processing the ever increasing number of these cases.
Today, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients. MyChargeBack’s expertise and the reports we prepare for our clients are relied upon by courts, as well as police cybercrime units, and as a result, we have growing working relationships with over 450 law enforcement agencies around the world.
MyChargeBack has also been at the forefront of developing proprietary SaaS-based platforms, which are pioneering dispute resolution for chargebacks and investigative services for cryptocurrency transactions.
Led by former financial services executives with expertise in payments, regulation and law, MyChargeBack has worked with its clients to recover millions of dollars in disputed credit card, debit card and bank wire transactions.
MyChargeBack is operated by Cactil LLC and maintains offices in New York, Tel Aviv, and Pretoria, South Africa.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ryan: It's our pleasure to have been able to help you. It makes sense that you were afraid that the recovery might be a scam. After being scammed by these fake "brokers" it can be hard to trust, especially with the plethora of scam recovery companies, many of which are run by the same scam operators. It's very smart that you did your research before contacting us.