Overview
MyChargeBack has a rating of 3.4 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyChargeBack most frequently mention good advice, customer service and great help. MyChargeBack ranks 416th among Financial Advisory sites.
Contact person was pleasant, informed, called without delay. Would like to work with her in the future. Unfortunately, in my own case I was told I probably won't be able to get my investment money back due to bank regulations (120 days).
Sirs-I was assisted,& advised by Nathaniel on what steps to take next to Pursue getting my investment back from these low character vermin, or at least to see justice served upon them. Thanxs again Nat.!
My chargeback are great to work with. They answer any questions promptly. The initial phone appointment goes into detail as to how they work. Their fees are explained up front with no hidden charges unlike other companies who also state their fee but immediately changes once you pay them. I would highly recommend their service.
We appreciate your post and your confidence in us, Linda. Thanks! We look forward to serving you.
Brad was incrediable I wish I had discovered him first, as I went with a different company that dealt in fraud recovery at a big cost and they did absolutely nothing. To much time has now gone by so I just have to walk away and put the loss behind me.
But honestly if the same thing happens to you go with this company and ask for Brad! Although I think they would all be very good. Very professional!
We're here whenever you need us Paul. And we've let Brad know about your review. We agree with you -- he's one of our best!
My Charge Back contacted me after I posted my review asking me me for the "history and progress" of my case. If any one should have access to that information it should be MCB. This unfortunate episode already dragged on for 11 months. They have now informed me that my case is before the "regulator" and will take another 9 months. Before I paid for their services, I was told the process will be complete in 9 months, I am now being told it could take up to 2 years. If they were more honest in disclosing this information I would have researched and used a more efficient, honest, and professional company.
To address these issues:
1. When speaking with clients who have complaints, we always ask them to review for us the history of their case and any progress that has been made in order to understand their perspective. We are sorry that the question caused you agitation.
2. We also regret that this case has taken so long to resolve. It is our mutual interest not only to successfully recover a client's funds but also to proceed as vigorously as possible. At no point did we neglect this case. Unfortunately, however, the fund recovery process can be prolonged due to the pace of communication with and between the banks. In this instance, the issuing bank, unjustifiably, in our opinion, declined our first attempt to raise a dispute. While we cannot promise 100% success, we do promise 100% effort, and, therefore, we then escalated the case by appealing to the regulator. Since the regulator is a government agency that handles a huge volume of cases, it usually requires several months to review and rule on an appeal.
On the 2/3/2019 My Charge Back "reached out" to me about recovering funds I had lost to a scam. They claim the process takes 50 to 180 days. This must be personal best because it has clearly surpassed those numbers. Prior to signing up, I was getting phone calls almost every night. Once I paid the money I had to do all the calling to see how things were progressing. I can't believe the mostly fluffy reviews endorsing the successful out comes of MCB when I have found the opposite to be the case. Every time I contact them I get some lame, pathetic, excuse and no answer. My case is being passed on to another department, and again no feed back or information about progress being made. I have found them to be incompetent and unprofessional. They are a waste of time and money.
So far feel like they really care about the clients. I was convinced that he is genuine and registered firm, and doesn't falsely promise to get your money from the fraud companies. He explained me the right procedure to be followed to get into the process of getting my money back. I am hopeful to get my money back from the Mancapital investment company. I suggest everyone that never ever try to think of investing into any other company except BANKS. Those are fraud people who can brainwash you in NO time.
Exactly! We do care about our clients, we are genuine and registered, we don't make any false promises, and, unfortunately, the internet is indeed Ground Zero for fraudsters who know how to anyone into anything. Our advice for all consumers is always verify that any entity offering investments to you is under the supervision of a reputable government financial regulator!
I spoke to a representative and everything is sound good everything looks pretty efficient but my question is is anyone in here have collected or recovered their money from cryptocurrencies? Or has anyone Been Or still in process of recovery? I understand it's not a hundred percent guarantee and I do believe to give 100% of their I just want to know if there are some results to all this from anyone.
Yes. Here's the process: We trace the cryptocurrency in question from its point of origin through the blockchain until it reaches the exchange where it is sitting or at which it was cashed out. Our clients submit the forensic cryptocurrency investigative reports we prepare for them to their local police, which then subpoena the KYC (Know Your Customer) information from the exchange that identifies the wallet owner in question.
I recieve an immediate response to my request. I am very happy with there service as I would have been out thousands more dollars if I had followed through with the request of this fraudulent winbitx company. Thank you benjamin
Hi John. Thanks for the review. We've let Benjamin know that you appreciated his advice.
I was a client at MyChargeBack.com attempting to recover the cryptocurrency that was lost due to a fraudulent forex broker, tridixoptions.com, taking my online wallet at the time of payout. I hired these folks in May 2019. They were charged with trying to recover the bitcoin that was purchased in order to enter the forex fraudulent scheme at the said broker. Fast forward about a year and i have yet to make any headway in the funds recovery.
As many of you may have figured, the scammers have been smart and are at the head of many of these fund recovery organizations we find online. I have fear that these people are no different.
After a year of writing letters, the only pieces of success that this outfit has made was notifying the FBI and the UK authorities, the two places were the criminals cashed out my investments. The last email i received from these people informed of the thing they were UNABLE to do.
Not sure how this world has gotten so out of hand and how people have become so desperate for a dollar, but i suggest you stay away from these guys. They will not help.
Gabriel, we sympathize with your situation. Your loss is also our loss.
It is emotionally stressful to be scammed and even more so when the money you lost cannot be recovered. Cryptocurrency is particularly difficult to recover since, by definition, tracing its path through the blockchain was designed to provide anonymity. For that reason, we were reticent at first to take on your case, but decided to do so because we were convinced that we would be able to provide at least some assistance to you. While we can never guarantee 100% results, we do guarantee 100% effort. And the record shows that we provided it, and more.
First, we went above and beyond our contractual obligation to you by retaining an attorney to draft a total of 16 legal letters, as you mentioned, to cover all the possible angles in tracing your assets.
Second, we provided a complimentary Crypto Trace for you, which turned up the pathway and final e-wallet destination of your cryptocurrency. That, in turn, enabled us to notify the FBI and appropriate UK authorities, as you mentioned.
Third, we also drafted a police report for you, which is in your hands. You are free to submit it to the police to seek a court subpoena that would cite the ID of the e-wallet holder.
Therefore, there is no doubt that, during the many months of work we invested in your case, we did make significant headway. As a result, you can now pursue your case with the appropriate law enforcement agencies.
We should also note, however, that despite all of this, we were subjected to a significant amount of verbal abuse during your phone conversations with Iryna and Evan, among others. (We reviewed the recordings and your comportment during those calls was truly offensive.)
We are disappointed with your lack of appreciation for our efforts. Despite that, we wish you success in pursuing your case with the police to eventually bring the scammers to justice, and your bitcoin back into your e-wallet -- where it belongs.
Fell into a online forex scam called Treasure Forex. They made a lot of promises, and it looked like I was doing well. However, when it came time for payout I would not be able to withdraw unless I paid a fee. This is when I got the red flag, and I contacted MyChargeBack. Spoke to one of their representatives, Nathan, and he was very informative, and helpful on developing a fund recovery strategy. Thanks MyChargeBack you are doing an important helpful service.
We're pleased to be able to assist you Eric, and have updated Nathan.
I must say the support I received was exceptional. Eva & Dawn they are super supportive & has in depth knowledge. The team went above and beyond to understand and resolve my concerns promptly. It was great to win a charge back claim. Eva continued to pay attention till I got the money in my account.
Kudos to the team for their efficiency & customer centric approach.
Thanks
And we've let both Evan and Dawn know!
It was great talking to you. I want to express my gratitude for our recent phone call & for the support you provided. Thanks for going above and beyond.
Highly appreciated.
Got scammed by a fake trading site that had me pay via crypto currency. I consulted with a representative from MyChargeBack, Nathan. He was very professional, informative, and helpful in formulating a strategy to recover my stolen funds. Thank you again MyChargeBack.
And thank you Travell. Glad to help. We're forwarding your review to Nathan.
These guys know their stuff better than the folks in my bank. Yes, it took some time to get my money back but that was because my bank made problems. MyChargeback would not give up and perservered. I could not have won without them and am very grateful. I recommend them with full heart.
Demetris: Thank you. Yes, the reps at your bank did not understand the credit card company's chargeback rules until we explained them. This unfortunately happens often. Could you please post this review on Trustpilot, since there are about 13 times more reviews there, which gives potential clients a much better understanding of our business. Thanks!
Nathan of MyChargeBack helped open up my eyes that I was dealing with an unregulated, offshore ponzi scam. He was very profession, educational, and through. I am now will be more careful before I invest.
Good luck Michael. We've let Nathan know.
Many thanks. I am glad that in the end I did manage to get a part of my money back. I am also blaming myself for using that scam website. I should have done a better research of the company. Thank you very much for helping me. Yours sincerely, Juan
Juan: We are also glad that you got a partial refund, though we would have ideally also wanted a full refund. Please don't blame yourself for falling for the scam, just accept your mistake and loss and move on. You are right that the positive lesson here is to do good research into any investment opportunity. The advice we give is to do an internet search for the name of the company with the word "scam." You will get enough results that you can look through to make an educated choice. Best of luck for the future.
Raphael called me and described the entire process of recovery to me. He was extremely thorough and I was able to understand precisely what his company would be able to do for me. He was very knowledgeable, did NOT promise me something he could not deliver and sent me 3 written emails describing the services they offered. I felt very comfortable with what he told me and believe these guys are the REAL deal! Thank you Rafael. It's much appreciated.
We're glad to receive feedback like this Laura. And we've let Raphael know!
Engaging My Charge Back's services was a good choice, especially with the support and advice given by the specialist we (my wife and I) were assigned to. Our only small complaint is that we would have liked to have had a quicker response to some of our earlier emails when requesting some advice.
We appreciated it when Markus informed us of his taking over our account for the case, and appreciated him taking us to the "finish line" - convincing the bank to restore our lost money.
Thank you for your positive feedback, Ricky. We appreciate clients who value the work and effort we put into their cases, and who have patience during the often long process of dealing with the back and forth with the banks.
Despite a positive writeup from a well-known journalist about the broker, they were revealed to be a scam, but it was too late - I already lost a lot of money. I found mychargeback through a comment on an online review. They did very good research on my case. Thank you.
Lee: Thank you for posting your review here in addition to your one on Trustpilot.
If you have been scammed or invested in an opportunity that sounds too good to be true, then MyChargeBack should be your first point of call. The professionalism, courtesy and respect this company conveys to its clients is second to none. The correspondence sent to the scammers was nothing short of awesome, nothing like I could have written. They most certainly know their stuff. I eventually received all the funds that I had invested in the scam thanks to MyChargeBack and its amazing staff.
Thank you Mel. We appreciate your endorsement. Our recovery team says it was a pleasure working with you as well.
Sam with mychargeback was wonderful! We even had good small talk! Even though they were not able to help me and my situation, Sam gave me information that could possibly do the deal! He explained to me why and made perfect sense. I could tell that he was honest and trustworthy from the jump and through the call the trust and honesty were confirmed even more! I would recommend this company to anyone looking for help. Thank you, Sam, from mychargeback!
Mz. K.: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in complex transaction disputes. We wish you success in pursuing your case.
Founded in 2016, MyChargeBack pioneered innovative strategies for pursuing chargebacks and other types of dispute resolution. Its proprietary technologies assist banks by reducing the time and cost that they have to invest in assessing, validating and processing the ever increasing number of these cases.
Today, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients. MyChargeBack’s expertise and the reports we prepare for our clients are relied upon by courts, as well as police cybercrime units, and as a result, we have growing working relationships with over 450 law enforcement agencies around the world.
MyChargeBack has also been at the forefront of developing proprietary SaaS-based platforms, which are pioneering dispute resolution for chargebacks and investigative services for cryptocurrency transactions.
Led by former financial services executives with expertise in payments, regulation and law, MyChargeBack has worked with its clients to recover millions of dollars in disputed credit card, debit card and bank wire transactions.
MyChargeBack is operated by Cactil LLC and maintains offices in New York, Tel Aviv, and Pretoria, South Africa.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Kirsi. We're always here if you ever need us.