Mr. Cooper

My problems are similar to everyone here and they started when my loan was sold to Mr. Cooper. How does that even happen without a home owner's acknowledgment or consent? I am going to file a lawsuit against them. Has anyone else tried this route? It amazes me that so many people (basically anyone who has done business with them) have complaints. Are all Lakeview Loans' servicers this bad? Why are they (Cooper and Lakeview) still able to do business? Absolutely unacceptable.

Well, I can concur with everything the other reviewers stated. They deliberately mismanage your funs, i. E., putting it toward your payments, rather than toward the principle as it was set up electrically to do. No one is helpful and everyone refers you to some mysterious "other department" that they claim they cannot connect you to. I asked the last person I spoke with how they manage of there is no way to email or speak to them and he had nothing to say. Our loan was sold to them but if you are out on your own, do your sanity a favor and avoid them at all costs.

Did not report my payments to credit agencies this has devastated my situation I am. already through. Even after working with them getting to a place where I could refinance they never noticed they were not on my report. And when I was transferred from the refinance department to their Customer Service department they said it would be January 13th before I heard back. I called on December 2nd why so long. CSR. Said it's a very smaller department that works with this and it's a long research to do. So I'll go 2 more months with unreported payments, no cause they have now transferred my loan to SPS.

I was a customer from Mr. Cooper for four years made my payments on time never late I had an interest rate of 5% with them with the new interest rates on the market I called them to see if I can refinance my house after a month and a half they told me I don't qualify to lower my payment with them Remind you I've been Making a $1700 payment for four years and I have a 700+ credit score so I called cross country mortgage not only qualified within 30 days they got me 2.85 interest-rate and now my mortgage is 1347 so thank you Mr. Cooper for not approve of me

I do not believe any humans work there. You want to ask a few simple questions and all you can do is listen to automated messages. They ask would you like to speak to a representative and you say yes but they send you to another automated system. None of it answers the questions I have. I am hoping to buy another property soon and you can bet who I will NOT be working with. If you do not need anything they are fine but if you need them look elsewhere.

We refinanced to a fixed mortgage back in the spring of 2021. The bank miscalculated and therefore failed to satisfy the owed property taxes. Since then, we have gotten 2 delinquent notices from tax officials, and each time the delinquent taxes are paid, Mr. Cooper does an escrow recalculation and raises our mortgage without adequate explanation. 2yrs in and our monthly mortgage payments have increased by over $400. When I complain, they give me the number for the state regulators...

Had many issues with Mr. Cooper before I recently sold the property. Closed on the 1st of the month. Mr. Cooper took out an additional payment on the 3rd. Tried to call for a resolution buy I can't get a live human w/o an account number. My account's been closed and the numbers purged from their system so I have no "valid" account number. No way to talk to a live person.

They bought my home loan and did not let me know until I had made multiple payments to my old loan holder. Then when I find out that it was sold, I had to reach out to them. They eventually responded with a letter that my loan was in default for nonpayment.

It shouldn't take a pandemic, but during these troubling times is when a company's true color shines. If it weren't for Mr. Cooper we would have lost our home. They have bent over backwards to help us keep our home. Their staff is caring and their work-out programs are designed to help people and their willingness to work with us is a great attribute. We have currently missed six months of house payments and their first question when I call is "Is my family staying safe"! If I could give more than five stars I would!

I was very disappointed in this Mr. Cooper mortgage company that my mortgage was transferred to, I have been on time for the history of my mortgage payments and have 100% payment status. This new co.pany keeps calling me and calling me with collections for no reason. When I called them back and asked a couple of simple questions the woman hung up the phone on me. What kind of company are you running Mr. Cooper?

Wish I could give this company 0 stars! Our entire experience with them has been an absolute nightmare beginning with the closing! They had not processed our loan for closing and didn't bother to let us know. We found out during closing that our loan documents were sitting on someone's desk and our loan wasn't funded. The documents were finally located and, after a few hours, it was finally funded. However, we didn't know the loan was processed incorrectly until last month when we received a notice that a tax lien was going to be placed on our property for non-payment of taxes! The processor had not included one of the parcels of land in our loan so the taxes weren't paid. Now we have a huge tax bill to pay including penalties, fees and interest charges! Mr. Cooper has been so frustrating to deal with to try to get this issue resolved! I've been working on resolution for 6 weeks so far and it's still not resolved! Save yourself some frustration and do not use Mr. Cooper!

This company will literally clean your bank account out and skip town. They did this exact thing to me and now their customer service will not even pick up the phone. They literally bank drafted my mortgage 4 times in one night and cleaned my account out. Now they won't even pick up the phone.

My escrow was messed up in the loan transfer. It was very time consuming to get it fixed. Now it is wrong again and I am on hold right now. I was supposed to be transferred to the escrow department but am sure they just kicked me back to the general number. I am going to try to not escrow and just pay the insurance and taxes myself. Why deal with this bother and have thousands of dollars sitting at MrCooper, not collecting any interest.

Initially I never had a problem with this company when they were Nationstar Mortgage. Soon as they became Mr Cooper Mortgage Co... I have had nothing but headaches with this company. I don't understand what kind of people they have working for them as far as operators goes but when I need something done one operator will promise me up and down they will get it done then weeks go by and it hasn't been done and I contact them the next operator tells me that it hasn't been done. It has been nothing but headaches dealing with this company I hate this company. I do not recommend it to anybody and the first chance I get to refinance with someone else I will!

NEVER USE THIS COMPANY... as a contractor I have been more than happy to work with my customer. But they haven't. They have with held an elderly widows INSURANCE check for now almost 6 months with illegal expectations. They want bonding for drywall work. And expect repairs to be completed before they sign the check. It is customers money and that's that. And customer service lady was beyond rude. Company is pathetic. Save yourself the headaches