MoparPartsGiant

Ordered touchup paint from this company. They sent me the wrong color. I have spent the last two days trying to get a hold of somebody so I could return this color and get the correct color. They make you jump through so many hoops that you just want to give up. I finally got a return authorization from them and THEY state the reason for return "no longer needs. " NO, they sent me the wrong part and now they want me to pay for returning the part that they screwed up! And they're trying to charge me a 20% restock charge for their screwup! They even have fake reviews online
DO NOT ORDER FROM THEM!
SCAM!

Worst company I ever dealt with, ordered a $15.48 part, a transmission dipstick, from their website that said it would fit my vehicle, it came cut and spliced back together and was still too long for my vehicle? They raped me for shipping, $9.98 shipping on a package the weighed 10.4 oz, yes 10.4 ozs.? So with tax my total was $26.54.
So I inquire to return it and was told to take pics of the package, the letter that came in the package, the part, all 3 tags, front & back that was attached to the part and send them to them, which I did.
Then I get the return info stating there was a 20% restocking fee which equals to $3.10, then it says I have to pay the return shipping and if I get raped for $9.98 to return it, I am out now $13.08 plus my tax $1.08, that means I lose $14.16 of the $15.48 wrong part they said would fit my vehicle, what a crock of crap!
Then when I call to complain to them about how bad they bent me over, the jerk puts me on hold to transfer me to the return dept, I had already pressed the number it told me too in the prompts to get the return dept and after 5 minutes on hold, it goes to a voice mail box.
This place is a HUGH RIP OFF BUSINESS, do not waste your time even looking at their website because you too will be bent over. You have been warned!

Do not try and buy parts from these guys. After weeks of not doing anything on my order they say that they were cancelling it because shipping was to high.

Do not order from these guys, unless you want to throw your money away. They will send you a part, unmarked, unwrapped and unlabeled, expecting it to be returned MARKED, WRAPPED AND LABELED!

Received a defective mopar part. In order to exchange it I have to pay for a tow bill and a diagnostic test that will not be reimbursed.
Save yourself the hassle, shop elsewhere.

This company does not have a return policy. They sent me a bent and defective $400 part and because it had an electrical connection on it they pulled the "No electrical parts can be returned".

I placed what should have been a simple order, 4 rear cargo door hinges, 2 upper, 2 lower. When I received the package from them it only included the 2 upper hinges. I figured the 2 lower hinges were coming in a separate package so I threw out the packaging and label from the shipment without a second thought. Well of course their JOKE of an "RMA" department will not do a THING for me or replace the missing part of my order unless I can send them a picture of the packaging and shipping label! And of course nobody on their end is capable of tracking down the shipping information so that they can see the weight of the package was clearly only for half of the order! Mopar Parts Giant is a clown festival! AVOID AT ALL COST!

They sent me DEFECTIVE parts that I returned and are now back ordered. Refusal to refund and refusal to provide a date when the parts will be in. Talk to two different managers and both are unwilling to help. Never give this place your money for any reason. I'm being punished because THEY sent me DEFECTIVE parts

Ordered a clutch for my promaster says they will process in 1 to 3 days, 5 days go by they take the money with no word of shipping. I contacted them and they say shipping will get ahold of you in 24hrs, 2 days later I call them they say, oh it's on backorder will I wait for them to check more places? Wow! Couldn't have told me this in the beginning or when I contacted them, maybe there sight should just say we will get it to you when we can. Lol I canceled order 7 days after order they had absolutely no idea how they were going to get this part. Ya we all have months to wait for you to be a better company. How they have good google rating? Fake reviews? Called another company will be on my doorstep faster than they can find the product.

Placed an order with them on-line on 08/19/2020. Was informed then that estimated delivery would be between 08/24 and 08/28.08/28 came and I checked the order status and it was still "preparing to ship". Called them that day and spoke with Will. He told me that the order would ship on Monday, 09/01, guaranteed. Checked the site on 09/01, still "preparing to ship". Called them again, but this time they were too busy to answer the phone and to send an e-mail. I would receive a prompt return e-mail. I sent the email that morning and I am STILL waiting for the prompt return email. On 09/02, I went on the Live Chat and spoke with Andrew. He told me that the warehouse would send me an email after they opened at 10:00 am PST. Still waiting for THAT email also. Today, I called and cancelled the order. Leslie said I would get a confirmation email by the end of the day. I doubt it. This has to be one of the worst on-line experiences with buying parts I have ever had. It is truly amazing how they stay in business. Please, don't waste your time and effort, go somewhere else and get your parts.

DON'T BUY PARTS FROM THEM, WHEN YOU CALL AFTER 2 WEEKS OF WAITING THEY ARE EXTREMELY UNHELPFUL AND RUDE. I CANCLED MY ORDER AND TOOK 7 DAYS FOR THEM TO RELEASE MONEY BACK. I WAS TOLD MANY OF TIMES THEY WOULD EMAIL WITHIN 24 HOURS, THEY NEVER DO.

I ordered a Crankshaft sensor from Parts Giant for my Jeep for approx. $150. It was noted on their website that the part was discontinued and a replacement would be sent to me. I received the part, opened the bag, attempted to install it and it physically would not fit. I took it down to my local Jeep dealer and they said that Parts Giant sent me the wrong part as it was for a PT Cruiser. The Jeep dealer sold me the correct part for 2/3 less of the price of this one. I attempted to return the incorrect part to Parts Giant and they denied the claim because I had opened the bag and they do not accept returns on electrical parts. I explained to them that I had to open the bag to see if it would fit. I found that it would not physically fit so I didn't connect it nor did I go any further with the install. I just put back in the bag to return it. I filled out the RMA form online, sent pictures to them and was denied the claim due to the bag being opened and they don't accept back electrical parts. I called their customer service to talk to live person and explained what happened to the representative, who said she was a supervisor, that the wrong part was sent to me through no fault of my own. They would not budge and denied my claim so now I am out $150 from their mistake. I will not be ordering parts from this place again. Their customer service is horrible!

They scam artist they don't even sell real mopar parts they're all knockoffs and when you tried to return them they give you a line of crap beware of this company you will get ripped off

I ordered a part it got cancelled. I ordered another part and it got cancelled. Did I get an email stating that my order was cancelled. NO! They are sincere but this company is dysfunctional!

On 2/11/2020 at 9am(EST), my business ordered an intake manifold for our customer from MoparPartsGiant.com. I placed the order online, called to see if it was in stock, and when it could ship. They said it would ship in two days. Two days later, they told me that my credit card zip code was incorrect. I verified with Citibank, who confirmed MoparPartsGiant.com mistyped my zip code when processing my card. It took me 60 minutes on hold, 3 calls, and a 3-way call with Citibank to resolve the issue. I was then told the manifold would ship the next day. Two days later, I looked online, and the order was still 'pending'. I called customer service, who said it had shipped (but they had no tracking # to give me). For the next 3 days, I looked online, and then called customer service, who kept saying it had shipped (not true). Rinse, get frustrated, repeat...
On 2/21/2020, I received a tracking number directly from FedEx. I called MoparPartsGiant.com to see if any fees could be waived for my repair shop's customer due to the 2-week inconvenience. I asked if they could give me a credit for another purchase, any type of help for making my customer wait, etc. The customer service manager informed me that their prices were so low that they could not give discounts or credits, and do not discuss customer service issues.

I purchase about $700K in parts a year for my shop, and will never use the MoparPartsGiant.com site ever again due to the untruths, the shipping issues, and their approach to customer service. Feel free to contact me with any questions.

Do not buy from MoparPartsGiant. They are crooks! Do not buy from MoparPartsGiant. They are crooks! Do not buy from MoparPartsGiant. They are crooks! Do not buy from MoparPartsGiant. They are crooks!

THE WORST BE VERY CARFULL WITH THIS COMPANY
"the site is shaky at the least DONT go by the name You are better off going to your local dealer OEM PARTS not 3rd party i can go on and on this company is a scam AND someone needs to shut them down someone really needs to look into there business practices because they are not rite they are misleading people customer service is a ROBOT. I have over 50 emails that i would love to share just on my story. More people NEED to stand ground and speak up or they just keep getting away with scamming and robbing people. I mean there Reviews speak for themselves.iTS a shame they keep getting away with it"