Dwight H.

I ordered a Crankshaft sensor from Parts Giant for my Jeep for approx. $150. It was noted on their website that the part was discontinued and a replacement would be sent to me. I received the part, opened the bag, attempted to install it and it physically would not fit. I took it down to my local Jeep dealer and they said that Parts Giant sent me the wrong part as it was for a PT Cruiser. The Jeep dealer sold me the correct part for 2/3 less of the price of this one. I attempted to return the incorrect part to Parts Giant and they denied the claim because I had opened the bag and they do not accept returns on electrical parts. I explained to them that I had to open the bag to see if it would fit. I found that it would not physically fit so I didn't connect it nor did I go any further with the install. I just put back in the bag to return it. I filled out the RMA form online, sent pictures to them and was denied the claim due to the bag being opened and they don't accept back electrical parts. I called their customer service to talk to live person and explained what happened to the representative, who said she was a supervisor, that the wrong part was sent to me through no fault of my own. They would not budge and denied my claim so now I am out $150 from their mistake. I will not be ordering parts from this place again. Their customer service is horrible!