MoparPartsGiant

I purchased a part that was listed on their website for about $97 for my truck. A few days after the order was placed and paid with credit card, I received an email stating that the price had increased and I would need to pay an addition $53 (55%) to continue the order. I did not respond and 2 days later they cancelled the order with no real explanation and no apology whatsoever! This is a poor business practice at best and certainly unethical. Avoid these people like the plague. Wish I could give them a zero, but reading here, apparently they have a pretty solid history of not caring about their customers.

The website is horrible. Find your parts elsewhere! Picked the part I need based on part number, confirmed in the (incorrect) exploded view drawing and (incorrect) photo of the part, and MoparPartsGiant shipped the part for the other side. Now they won't provide a refund and won't acknowledge their problem. Another tip-off is not yet even having 2022 model year data on the website search function.

I purchased a part from this vendor. I paid the price that was shown on the website. I then got another email stating that the price had gone up and I needed to pay an additional amount. In contacting the company, I felt that this was a poor way to conduct business and, to me, it was unethical.
The reply I got was far from what I would consider good customer relations. It was short and did not address my questions about the business practice and the ethics of asking for more money after the initial price has been paid.
This was the worst response they could have sent. Customer relations is not this company's long suit.
Beware of any purchase you make.

I am not an internet novice, so when i try to ask for help with a website i try to be clear and concise. Seems like the new business formula for websites is to build a "middleman" website. The links lead back to someone else's product which the people half the time do not know if they have in stock or not. This particular site I engaged the live chat help only to be told they do not have a clue why the "vin#" check wasnt working for me... and they proceeded to direct me to send an email which would be replied to in 24 hours... thats today's world of instant communication/wiretransfers... one has to wait 24 hrs just to get a yes or no answer. Next i called their 1800 phone number only to talk to incompetent people who kept referring me back to the website. Enough is enough. Ebay started this practice and it's shameful how everyone seems to have adapted it.

Successfully delivered a new in box, very old, discontinued part which I could not find elsewhere. Before it turned up, I saw the reviews here and I was concerned. After delivery, they asked me to leave a review on BBB under Genuine Parts Giant.

Ordered several body parts for my jeep, $1200 worth. Got 2 e-mails from them saying my order needed attention. First said that the floor pan I order was out of stock even though website said it was in stock, even said it was in stock days later. Second said that the price of other parts had gone up, some as much as
50%. Called customer service and was told that they couldn't keep all prices on their website current and that if I read their sales policy that I can either pay the difference or cancel my order, my choice. So I ponied up the dough because they were the only ones to have the parts I needed. They also run under a couple of other names like mopar parts wholesaler.

I had part numbers in hand. I called them and asked if they were in stock. They said yes. The next day I got an email stating the parts are on backorder. I called them and asked about the exact same parts. They told me that they had them in stock AGAIN! They have charged my card. Now I will file a fraud claim. Notice the email has a reply button to click, yet at the bottom it says it's a notification email only and cannot accept incoming email. This joke of a company is a circus with monkeys running it

These people at Mopar Parts Giant are complete crooks! I ordered a new body control module for my 2017 RAM 2500 and I received a USED one! I called them and they said they would reply by email which requested pictures. I sent pictures showing very clearly that this is not only dirty, but you can plainly see that it had been screwed down before. They replied to the pictures saying that it looks new and they would do nothing. I called back AGAIN to argue the point and said I wasn't going to pay $150 to have it programmed to the truck to find out it is bad as well. I ordered a NEW part, NOT a used one...crickets...

RUN AWAY FROM THIS COMPANY! Worse I have ever dealt with. They sent the wrong part, charged and extra 10 bucks for a so called antique part.(a joke) charged 10 bucks + for shipping for a part that was a small rubber o-ring. I could get and o-ring anywhere! I ordered a discharge A/C hose/line. The return was excruciating taking pic's to send them(their request) can not talk to anyone. All e-mails are "No Reply" If you call the phone # A woman answers and knows Nothing. They say they e-mail back and do not. Terrible. After 3 months I just got a 17.78 refund which is a Joke. I got charged 42.71 for the wrong order (a freaking o-ring) and spent 4.78 to ship it back. So after spending damn near 48 bucks and a ton of aggravation I get 17.78 back. Wow I hit the lottery and put MoparPartsGiant in the poor house. PLEASE people deal with anyone else Even with the mob in some back alley would be better.

I flipped through Google and this web site came along with the part I was looking for with a 2-3 day shipping after payment. Well, it goes on and on about the part is in the system, we don't actually stock those parts, the error was in the ad, we will update you when shipped, your refund is immediate.So far I'm out my 90 bucks, no part or refund. It's a scam company to me! So, just read the reviews off of their website, not theirs!

Called today to inquire about a specific part. A young man answered when I used option #5, general questions. He was incredibly rude and impatient. He did not want to offer any assistance and told me I would need to give him my email address if wanted any help. I provided my email and before saying anything else he hung-up on me. I have had better customer service from drive-thru's.

Terrible customer service. I ordered a product with a part number specific to my vehicle, used their site to confirm that the product would fit my vehicle, and was sent a product with a different part number. I immediately put the product back in the box and reached out to their customer service team. After many days of back and forth, they agreed to take the part back but told me they would deduct the return shipping cost as well as a 20% restocking fee from their website. On a $200 product, we are not talking about a few bucks lost. Customer service over the phone and e-mail were useless. They told me I should have used their live chat or contacted customer service ahead of time to make sure I would receive the part number I was looking for... (?). Don't waste your money with this site and go through one of the other dozens of Jeep part manufacturers instead.

I will never do business with these people again. I called on a part when It cam in it was incomplete so they charge a huge restocking fee plus freight both ways. They then claim to the BBB they do not have knowledgeable parts people only order takers to justify their crooked ways. They might be fine until you get screwed on an expensive part. I'd stay away at all costs. The ratings are like the BBB false and always on the side of business who supports them.

Ordered a part. They shipped incorrect part. They are now holding my part/money hostage until I ship their $40 part back. The correct thing to do would have been to apologize and ship the correct part immediately. Fat chance.

There is no way a large clean air duct can be mistaken for a hood latch release(photo). Also the part numbers aren't even a close match. I'm currently disputing the charge with PayPal.

They would not give any company owner information. I'm starting to think mparpartsgiant.com is simply a scam. DO. NOT USE.

Placed an order for 4 parts, Mopar Giant only had two in stock so they canceled my other two parts automatically. I checked my invoice and they still charged me the shipping for the other two parts that they canceled. I called, they said it would be re-adjusted once shipped. Lo and behold, they shipped and charged my credit card the full shipping amount for all four parts. Called Mopar Giant again. The employee who answered didn't want to be bothered with it and gave me the run-around. Still trying to resolve this. They're living up to the terrible reviews. I recommend you go elsewhere even if the parts are slightly more expensive. I certainly am.

I had placed an order for a driver door window switch for my Challenger. I didn't notice that almost 12 hours later that they had sent an email that my order was canceled. Their website of course shows glowing reviews but I call nonsense. Never using them again.

I ordered an air filter for my jeep. They sent me a battered box full of miscellaneous auto junk. They finally sent me a return label after I sent them pictures several times of the box and its contents. They finally refunded the cost of the part, but they did not refund the cost of the shipping. This is theft by deception. They seem to do business by sending you the wrong part, then shorting you the full refund.

Terrible experience, overall. Spent 850 bucks on 3 sets of pads for my Challenger Redeye and Grand Cherokee Trailhawk. All arrived damaged or used or worn or all three. They were just FLOPPING around in the box when they arrived. Poorly packaged USED products. These guys should be ashamed of themselves. The returns process has been a NIGHTMARE. Nobody to talk to. They tell you to email, and then wait 48 hours. Then they respond 2 days later that they need even MORE photos. You send those photos, THEN they argue with you. Absolutely abysmal. I've already ordered from ECM. If you know them, just stay with them. Don't waste your time with these jokers.