Missguided US

This order took 3 weeks to get to me. One dress was so sheer I was completely naked when wearing it. Paper thin. No way whoever made this dress did not see this coming. I won't be ordering from this website again.

I ordered a coat thinking "oh so cute, and cheap"! I got one thing right, the cheap part. The coat was such bad quality. So thin, and I can't even begin to talk about how $#*!ty the fabric was. Ordered a shirt too and the shirt looks like something from a Chinese online store. Never purchasing from them again. I'll stick to zara and asos who have good customer service and free returns.

I ordered 2 dresses on misguided totaling $32 with a discount code. The dresses online looked beautiful and flattering so I was super excited when it arrived in 5 days (which I thought was pretty quick). However, what was inside, was definitely NOT what I ordered. The dresses they sent me looked cheap as hell! The sizing was way off, even though I ordered 2 sizes up, and the fabric looked so cheap! These were not flattering what so ever and so short you could see my whoo-ha! I looked like a cheap hooker who bought her clothes at the sex shop!
Anyway, I emailed them right away saying they sent me the wrong items... cause well, I didn't order what they sent for sure. They told me to ship it back and after I asked for a refund on the $7.50 shipping, they gave me a store credit for that amount. I got my $32 back credited to my card. I was happy about that. But will not be ordering from them again.

They have very poor customer service. I decided to buy some swimsuits because there was a 40% off code. At checkout, I entered the code and everything was fine. Then I get an email from my credit card company was a different amount. They charged me full price WITHOUT the 40% off. I immediately contacted them, they asked for my email and order number. I provided it. Then they said there is NOTHING they can do. They did not even offer me some sort of compensation. POOR POOR POOR customer service.

Okay so to start with I was a little worried since I placed my order before reading the reviews. However to my pleasant surprise it wasn't bad at all! Sure 40$ in customs on a 117$ order was a little annoying (hence the loss of a star) but the quality, price and shipping time was well worth it. I placed my order feb 26 and received it March 6. It was amazing! All the sizes were correct no issues at all (keep in mind I live in Toronto Canada). I'll definitely be ordering more from here.

Literally the worst service I've ever received. I asked to cancel an order because I had heard that their clothes were really bad quality. They put the request through but then still ended shipping it out. When I contacted customer service they said that their policy is 45 minute cancellation, yet it doesn't say it ANYWHERE on their website, and then the told me my only option is to ship the package back when I receive it. I came to ship it back and it wad $15 shipping. Their website says that they will pay for a part of the shipping but when I contacted customer service they told me that I was in fault and not them so they would not pay for any of the return shipping (to me or back to them). The customer service representative was rude and sarcastic. Definitely will never be ordering form them again and I advise you not to as well.

I returned items back for a refund 2 weeks ago and 2 days ago i got in touch with them because i never got a refund. They are telling me they have not received my package. According to my tracking number- they did successfully received it. They are asking me to provide the "proof" of delivery and tracking number - which i no longer have because this was 2 1/2 weeks ago. SO basically i lost 86$. They will NOT refund me and what irritates me the most- they will NOT ADMIT their mistake of loosing my package. They are completely disorganized. One customer service advisor says one thing- another one says something different. They deserve less then a 1 star.

On April 6, I had ordered about $200.00 worth of clothing. The next day I received an email saying I could track my package but there was about three different sites to track my package from. This was unheard of to me and just seemed sketchy. It's been about more than a week and no movement was being shown. On 04/16/2020, I decided to contact customer service and they explained my package was lost. They gave me two options of a reorder of my items with priority shipping or a complete refund. I chose the refund since the items I wanted were no longer in stock and I did not want to go through that hassle again. Keep in mind, I ordered from the US site and I live in California. I bought from this site not reading the reviews first. Just be aware of this site.

I do most of my shopping online, this site is on the top of my list for being terrible!

You will be charged duty fees if you'd order is over $200 if you live in the USA. The fee is quite expensive also!

Once your order is placed, you will not be able to cancel your order. Basically you're stuck until you receive your items to do a return. You're going to have to pay to return the items yourself and it's not that cheap.

The items are poor quality! Seriously, you can get the same stuff from those China websites for a lot cheaper!

I rather donate my money to a good cause instead of buying cheap crap with a hefty duty fee from this site!

Ordered a blazer according to the sizing chart they provided. Received the blazer but it was way too small. I wanted to exchange but they don't offer exchanges. You have to place a new order and return old order. When I went to add the blazer to repurchase, I noticed the price changed. The company would not honor the price I originally paid. They kept mentioning they have a right to increase prices. In a matter of days I watched the price increase from $62 to $75! I have never experienced this with any store ever! With all the complaints of other reviewers not receiving refunds, I'm afraid to send my return back for fear of not receiving a refund! This is shady business practices and DO NOT RECOMMEND purchasing from them under any circumstances! They should be investigated! If I could give them negative stars I would!

I ordered a dress from them and when it got to customs, customs contacted me to a crazy amount so I refused. My parcel has been sitting there for 1.5 months and I told them to send it back and they haven't. When I told missguided, they said if I return it they will charge me customs, duties, and taxes for an item I never received! I don't understand that! I'm so upset. I won't even be getting my money back after all is said and done. Beyond angry and will never over again!

I placed a order and it took over 2 weeks to come. That's just part of my dilemma. I realized that they sent out the wrong size. I immediately contacted customer service only to be told that I would have to pay $8.00 to send it back. They also said it would take 5 days to reach their warehouse and a additional 5 days before I can get a refund. The company will purposely send you out the wrong size if your size is out of stock just to keep your money and not give you out a refund. Please don't waste your time or money with this company. This company actually deserves a zero if that was an option.

I ordered a sweater for a xmas party. The event was a little over 2 weeks away when I ordered and with the standard shipping option stating it only takes 5-7 days for US orders I thought I would get it in time no problem. WRONG! It never showed up (still waiting on this sweater) i had reached out to customer service asking where my item was and at this point just wanted a refund. They said they couldnt issue the refund bc my item was already sent out and I would be receiving it the next day. WRONG AGAIN! This website is such a scam and after reading other reviews not good quality. Save yourself the wait and money and DO NOT order from this garbage website.

I ordered a dress from Missguided under the impression that I would receive it within 3-6 business days as their website states. 7 days later my dress has still not arrived and I am unable to track it. I talk with someone on the chat option and she tells me that my item is most likely lost and that I will have to file a form. Two weeks after ordering the dress I finally receive it and of course it doesn't fit, and they don't do exchanges. You have to return the dress and order a new one. I purchased the dress and received 40% off so I assumed I would be able to reorder it for 40% off, but I am wrong. I talk to a person on chat again and she tells me all she can do is 10% off. I asked to speak to a supervisor and she tells me the same thing even though my dress was lost and I didn't receive it for weeks. She was extremely unhelpful and could care less that the dress took much longer than it was suppose to to be delivered.