Mia H.

I returned $200 worth of clothes to NastyGal and I never received a refund. I also had $200 dollars in store credit. I went to log into my account and noticed that it had been deleted altogether so I lost the store credit and I lost proof of returning my order/checking the status of the return. They disconnected their phones and no one is replying to my emails so I've lost $400. Currently going through a dispute with Wellsfargo to get my money back. Such a hassle and really inconvenient!

Literally the worst service I've ever received. I asked to cancel an order because I had heard that their clothes were really bad quality. They put the request through but then still ended shipping it out. When I contacted customer service they said that their policy is 45 minute cancellation, yet it doesn't say it ANYWHERE on their website, and then the told me my only option is to ship the package back when I receive it. I came to ship it back and it wad $15 shipping. Their website says that they will pay for a part of the shipping but when I contacted customer service they told me that I was in fault and not them so they would not pay for any of the return shipping (to me or back to them). The customer service representative was rude and sarcastic. Definitely will never be ordering form them again and I advise you not to as well.