Missguided US

I'm so glad that I'm not the only one having trouble with this unprofessional, clueless company. First order, I receive top instead of the skirt. Send it back immediately, two months later still no refund, no skirt! Second order, I get email from them asking form a copy of my passport and utility bill. Really? I've never heard of a business asking to email them pictures of my personal documents. Never! I will never even try purchasing anything from them again. Despicable service, horrible customer communication and just useless company. Good luck to them. Cant wait till they go out of business.

They used to cover customs and duties but changed it this year. They also changed to sky net as their shipping company months prior when it used to be Canada Post... I don't know who the director of marketing or sales is, but they royally scr*wed Canadian customers like me who were loyal simply because their items were unique, but still cheap and poor quality. My last purchase was $30 and i ended up paying $36 in customs and duties fees. And shipping took two more weeks than what was posted. Having a conversation with customer service is literally like talking to a junior high kids this day and age. They call you hun, and babe, and patronize you while not even addressing what your concern is. Every response you get is from a different person so you end up having to repeat yourself a dozen times and it's literally like talking to a wall. I would save your sanity and shop at other cheap online stores that cover duties and ship with a reputable shipper.

I ordered two pieces from the Sean John Collection along with some accessories & I admit, after placing the order I took a look at online reviews (which I should've done in the beginning lol) but I'm glad I didn't! I was a bit skeptical after reading some of the comments, that it probably would've turned me off from ordering with them.
And although it took a month to arrive and spring is now here, I gotta say it was still worth the wait. I'm in love with the puffer jacket I got! Def my fav go to now! The only bad thing about it is if you're impatient, this might not be the place for you. Overall, I'm happy with my purchase (:

Horrible customer service. Tracking indicated my package had arrived when it had not. You can apparently only connect with customer service via chat or Facebook. These people literally told me to look in the bushes, check with neighbors, and drive across town to a bad neighborhood with a similar address to find the package! They made me fill out an investigation form ( that under penalty of law- I was not lying about the package) and still would not refund! Horrible customer service and they do not stand behind their products that may never even arrive!

I ordered one skirt was to be here in 7 days that was last month. It's never been shipped said warehouse is working on it. Working on what? Making it? Picturing little ferrets with tiny sewing machines filling orders one by one. Reviews say great customer service... really? What customer service? It's the same scripted response from you can read on there site. Great customer service eliminates issues. This company is Amazing they keep the same issues continuing! Don't expect a very Merry Christmas if you're ordering from this company. Beginning to think this is just another shell company.

I received expired promo codes from them twice in one week and they would not honor the discount codes sent to me. They advised I had to purchase the items full price, wait 48 hours for them to process the code, then another possible 5-10 days to receive the refund. That's insane and unacceptable. It ultimately sounds like a scam. Please be aware and don't fall for this. I don't know if this is some time of scam they're doing to multiple consumers.

Please read these reviews. I did not before ordering and now wish I had. I've not received any tracking updates. It's been 2 weeks. I don't even know if my order has shipped. Definitely not stressing about it because I only ordered one thing, but it kinda sucks.

I would not take the time to normally write a review on a company only making one mistake but this company is beyond careless and unprofessional. The first incident I ran into with them was when I ordered a bomber Jacket and did not get the jacket they charged my card no problem though. I caught what happened and after countless emails and calls they reversed the charge which took about a week and a half. The second issue I have had with them is of course shipping. I am sure a big number of people go through the same thing but there shipping is just a joke in reality. They tell you your package will be there within 4 business days HA! I think they meant 14 business days. In all I will not order from them again its 2016 way to many places to spend my money and receive what is expected from a company that sells consumer items.

I returned one f my outfits a couple weeks ago and as im trying to talk to them on 'live chat,' they take for ever to get back to me and then don't even answer my question, instead they ask "hi... are you still there?" like "yes i am still here, i am waiting for you to answer my previous question" which you said would only take a minute and it ended u taking ten. Their service is honestly awful. I love their clothes but they need to learn how to run a good and reliable business before starting one.

So for the shipping it came in only 6 business days so very fast. I ordered 90$ worth of clothes with free shipping and then I get an email saying I need to pay online 30$ in customs, 1/3 the price of my order! I ordered all the shirts in the same size yet the sizing was wildly different. The material feels thick and isn't that comfortable, and even though it feels thick the white shirts are quite see through. I got one shirt that was extremely big on me and the other the arms were so tight it almost cut off circulation, yet they claimed to be the same size. You have to pay for returns so won't even bother. The clothes that fit look cute but still not worth how much I payed.

I was shocked to see so many negative reviews of Missguided. I live in the US and I've purchased large orders from Missguided several times and I've never had any issues. I only purchase from them when they are having a 40-50% promotion and I always do big-ish orders during these promotions so I never have to pay for shipping.

I always shop online and Missguided is one of the sites that I am frequently looking through and purchasing from. I've read some of the negative reviews and I highly suggest to not let that deter you from shopping on this site. The prices are great (especially during the big promotions) and the quality is good for what you pay for.

If you ever have any issue with your order the best thing to do, in my opinion, is to reach out to them on their social media accounts (Instagram, Facebook, Twitter). They're always very responsive on there.

I ordered three times from Missguided and am finally fed up! They claimed (for all three orders, returned at different times) that the warehouse never received my return. They require you to save the USPS receipt and email it to them as proof. The tracking number (showing the items were clearly delivered to their warehouse) is not enough. They try to get out of giving people refunds. Buyers BEWARE. The company is either a SCAM or they need to hire more competent people in their warehouse.