They used to cover customs and duties but changed it this year. They also changed to sky net as their shipping company months prior when it used to be Canada Post... I don't know who the director of marketing or sales is, but they royally scr*wed Canadian customers like me who were loyal simply because their items were unique, but still cheap and poor quality. My last purchase was $30 and i ended up paying $36 in customs and duties fees. And shipping took two more weeks than what was posted. Having a conversation with customer service is literally like talking to a junior high kids this day and age. They call you hun, and babe, and patronize you while not even addressing what your concern is. Every response you get is from a different person so you end up having to repeat yourself a dozen times and it's literally like talking to a wall. I would save your sanity and shop at other cheap online stores that cover duties and ship with a reputable shipper.