Missguided US

I purchased some items from Missguided and it's hit and miss.
Had to return some clothes since it didn't fit me at all. I was surprised that they charge almost $9 to ship it back. Also, I've purchased a set of earrings and one earring is missing a stone. But I can't even exchange it, since it says that item is not returnable.
I have a mix feelings. I'm happy with a few items, but overall experience not as great. Wouldn't recommend.

I have ordered from Misguided numerous times, and have loved their clothing, prices and fast delivery. Never had a problem. However this time, it seems they've changed shipping policy to Canada without notifying customers at checkout. These delivery fees are a hidden cost and I was not notified that I had to pay these fees until I contacted them several business days later. 66$ in shipping fees is ludicrous. Why would I pay 66$ of shipping in addition to Misguided's "Flat rate" shipping? Getting a refund and not ordering from them again until shipping policy is reverted back to the system used before that did not scam customers into paying ridiculous shipping costs.

I used to have great experiences here but the quality of the clothes have gone downhill. Additionally I placed an order almost a month ago and it still hasn't arrived, working with support on a solution but am not hopeful.

I ordered during the 50% off Fourth of July sale, a few nice swimsuits and a bunch of cheap dresses for 15$. A few days later a get the obligatory email from sky net saying I owed them 70$ in "import charges", and if I did not pay I would be charged a dollar a day for storage. Had I known I would be paying 300+ for some some cheap swimwear and dresses, I would have bought things from more credible U. K. Stores, which I have had no problem with in the past. I was already making a mental list of what I was going to buy next time they had a sale, but now I'd rather cut my wrists with a rusty teaspoon then pay those $#*!s another 300$.

I ordered two dresses last week and was really scared after reading these reviews, but everything worked out great for me. Both dresses were good quality and came in five days with the normal shipping. I didn't think they my dresses would come in after looking up company reviews, so I actually DM'd MissguidedUS on Twitter and they were super nice and quick in their response and assured me my order would come in on time which it did! Super happy with my clothes and everything about the experience.

I ordered two pants. I paid the most expensive option for express delivery and it took anyways a few days to arrive. I am a size 40 in Italy and from the chart they publish online you should buy size 8 in US.
I can guarantee you it is not at all! It is 2 sizes bigger than mine.
I asked then to change the size and they say they dont do exchanges.
I then order them again in the size 4 - paying more expensive for some reason- and ask for a return of the ones that are too big.
In order to return I have to pay, print and head to a post office.
I have a brand and when people want to make a return, I schedule a pick up from their house!
And if it is my mistake like in this case wrong chart, I try to help and make a gift or something.
This is the worst customer service ever.

So I recently donated almost all of my clothing to good will and I have been looking to replenish my closet with affordable clothing. I am absolutely obsessed with Misguided! Everything I have ordered from there looks amazing on, though I would say the sizing is a bit confusing. Most of the stuff fits me quite well, but on occasion a size 0 is still too large for me (though note I have a small chest). Otherwise, great prices, customer services, quality is great for the price. I love love love this store. I would recommend, though, staying away from trend pieces on the site and going for their blazers and basics. All of the stuff that does not sell out quickly is absolutely amazing. Also i have two purses from this store and I get compliments on both all of the time. My packages always arrive on time, and customer service is always willing to chat if there is a problem. Could not be happier!

This place is ridiculous, they lure you in with it being "cheap" and then it takes a long time for your parcel to arrive. But before your parcel arrives they tell you to pay more for the "import charges" which by the way they do not tell you when you're purchasing your items. It's basically telling you "pay for these fees or you don't get the package that you paid for at all." NEVER buying from here again I do NOT recommend you buy from this site, due to their hidden fees.

Placed an order online with this company, never received a confirmation email. I reached out to their customer service dept to inquire and they informed me the payment was processed but the order was not created so they're going to have their team manually create the order within 48 hours. Within this time, the item I purchased is now out of stock. I still havent received a confirmation email and the funds have been taken out of my account. I will never shop with them again!

36 days since I ordered from them, and I am still waiting on a refund. I ordered several items, 2 of which did not fit. I figured that returns would be no problem. Wrong. I shipped the items back and they were received at the "US processing facility". Now a MONTH after I shipped them back, I have been going in circles with customer service trying to get my money back. Twice now they have given me the "wait up to 21 working days" excuse. I waited 21 days and contacted them, then they asked me to wait "another couple of days". No. That's not ok. Your policy says 21 days, and I have proof I shipped it back and that the package made it into your company's hands. Do not order from them/