Missguided US

I didn't realize Missguided had such a terrible reputation until after I ordered something. I attempted to cancel multiple times in fear that I might never get the package. They told me that they would get it canceled for me and my refund would take 5-8 days to process. I thought I was in the green until I kept getting shipping notifications. They didn't cancel it. So, I did end up getting the packaging. It was shipped withing two weeks, which is decent considering it came from overseas, honestly. Every complains about the shipping time, but you have to keep in mind that they are over seas. When I did get my item though, I was SO HAPPY. It came in great condition, and all the information was 100% correct. Right size. Right product. Right color. If I was rating on customer service, I would only rate 2. They weren't very helpful. But the product was amazing! In the end, I didn't regret my purchase. It was a pain, but oh well. I think Missguided is attempting to heal their bad reputation. Cause they also sent a return label just in case it didn't work. I'm still hesitant on purchasing again, but so far I haven't had an absolute nightmare with them.

I ordered from them about 4 times, and the quality of some things was okay but not great for the price and some are awful and I keep having to fix them because of their poor sewing job. I shouldn't have to stitch something if I paid $95 for it and only wore it twice! Also anything white is seethrough.

The thing that made me decide to not order from them anymore was the customs surprise! I got an email from the shipping company SkyNet saying I have to pay $21 for customs. And I can't pay at the door, I have to click a link and can only pay online which is so sketchy. The reason I'm so pissed is that Missguided never notified me about the changes. I didn't see this anywhere when making my order, how was I supposed to guess that I now have to pay more money just to get my things? Don't see a point in buying things on sale then, I end up paying the original price anyway it seems.

Just shop at Forever21, they are a cheaper copy of Missguided. And in Canada I get their order in 2 or 3 days every time!

Absolutely asinine company - do not bother placing an order with this company. Without getting long winded:

1. My order was placed (a sale item) as of November 11th
2.It is now November 26th, and I have yet to receive a tracking number
3. I was told by the chat rep "Tia" that my order was actually placed as of November 17th and as a result they cannot provide me with a tracking number as it could take up to 11 business days for that number to be processed
4.Ive asked to cancel this transaction. I was told that they cannot do so. I asked why "Tia" could not provide me with a sufficient answer
5 Instead she wanted me to fill out a form with information that I've already relayed to her (order #, item # etc) - this is simply a technique to buy more time as it became clear to me they don't know what theyre doing
6. She then claims that I would need to send the coat back in order to get my refund - a coat i don't physically have in possession lol
7. I called her out on her obvious lies. No apologies were issued, no real sense of accountability. She then said she will end the conversation because I had no additional questions

Save yourself the grief and DO NOT place your order with Misguided. There was no true resolution, just a bunch of time wasting as its clear that they don't know what they're doing.

I have never written a review of a company anymore - I think that probably sums up this shopping experience. I ordered 5 things on Black Friday. Shipping was $5 to US and Canada, so as a Canadian I was super excited. After I ordered, my sister told me to call and change the address to our US mailbox because Misguided charges crazy duties post-delivery (she paid $20 in duties for a $19 dress!) Within 5 minutes of placing the order, I opened chat and asked the address to be changed. They said they would request it, but it wasn't guaranteed. I asked when I would know and how I would know, because if it was denied I would have cancelled and spent my money on other black friday sales. They said they wouldn't know. 3 days later, I messaged again, not having heard ANYTHING about the order. I asked if my address had been changed, they said it hadn't. Asked to have it changed again. Then, this morning, I got an email saying some of my items were being returned to me. I didn't know which, so I opened the dreaded chat once more. They told me ALL of my items were out of stock. I was so disappointed. As a student, this was my one splurge all year. Now, I have no clothes and have missed all the good Black Friday sales. Would not recommend ANYONE shops here, especially around big sale days. SO unhappy with my service.

I don't usually spend my time by writing reviews but this time I got so frustrated that I have to do so. I am shopping online for the last 10 years and more and the experience I had with Missguided was HORRIBLE. The products shown on their pictures have nothing to do with the real products they are sending you. It's amazing how audacity they show. I 've ordered a satin dress, which the fabric was stretchy, see through and not satin for sure. The stitches were obvious also from the front side of the dress. The fabric and material was so cheap, that for sure you could't wear it anywhere and it also had 'puff' sleeves that were falling down and couln't hold their 'puff' shape as the fabric was so thin. It was a disaster and believe me, that dress didn't worth even 1 euro. It was ridiculous. It was way far of how it looked in the pictures. Even if you buy from a Chinese website, the quality is nicer. At first, when I received my order I thought it was a joke (but no). After sharing my bad experience, they contacted me via email and offered my the solution of 'RETURN'. Wow... I think all online stores have this policy of returning products that you don't like. However I paid initially 8 euros shipping and now I will arrange to pay the courier and none of these shipping costs will be refunded back to me,. Very kind of them. I DON'T RECOMMEND THIS SITE FOR ONLINE SHOPPING.

Paid double shipping fee and got nothing. They didn't even refund the tax of the items. A very bad experience. I will stay away Missguided forever.

Their clothes are honestly so cute and good $#*! quality but you need to know it's probably gonna take almost 2 months for your order to arrive.

I ordered from Missguided for the first time on 11/29/17 and received an email the very next day to say my package was on the way to me in Canada (tracking no. Included). 5 days later I came across this site only to read the awful reviews which I wish I had read earlier! Immediately after reading reviews about duty fees, I found a similar email in my junkmail from EzClear requesting duty fees in the amount of $41.79 CAD on a $100 CAD order (see breakdown below). Initially I was just as pissed as everyone else, but honestly, I absolutely LOVE the fur coat I bought off the website so I was not as mad when the product came in 8 days after purchase. I just wish I wasnt hit with such high fees. Probably wont order again.

For anyone who wishes to send their complaints to the company: *******@missguided.co.uk I am told they are then passed on to the complaints team. Maybe with enough complaints theyll go back to their old business model which according to other reviewersapparently worked better and omitted any extra fees.

Fees on $100 CAD order:
Brokerage $14.50
GST/HST on Brokerage $1.89
Duties $12.85
Customs Tax $10.95
Disbursement Fee $1.60
Total $41.79 CAD

Missguided is the worse clothing company to work with. I order 2 dresses and a purse totaling at $166 on Sept 4th (sometime in the A. M). I request expedited shipping due to the following week ( week of the 13th) I would be going out of town and would be out of town for 3 weeks (keep in mind return policy is 14 days). As I am waiting for tracking information I decided let me go through the actual site because I had not received an email with tracking information. I went to the site and SAW THERE that my items were on hold due to the company needing to verify my billing address. I had to do this once before so I just sent what I sent before a picture of my drivers license and front of a bank statement showing my address. They advise that was not good enough (this make no sense because clearly my card would not go through if the information i sent to you was not correct). I am sending pictures of my personal information to someone I do not know. They then told me that the letter needed to be open (why?! So you can see how much I have in my account). I open the letter and that was not good enough because it was not recent (bank statement is not something you just have laying around). I advise that this is something that I should not have to do AND I had no recent. I still have not received a response. I requested a refund but I am just waiting. I would say NEVER EVER use there site go to Asos they sell the clothes there IF you have to have that item.

I ordered from Missguided on 19/03/17 and paid for express 2 day shipping. I spent $160 CAD on merchandise. 5 days later it was still not here. I contacted customer service to ask why. They didnt tell me instead just offered to refund half my express shipping charge. Fine. Then I go to track my purchase and it hasnt moved for 2 business days. So I contact customer service yet again. This time I ask why it hasnt moved. She informs me the "courier" is holding my items and wont release them until I pay duty. I said "duty is paid at the door once I confirm Ive received all the right items" and she said no, I need to pay it to have it delivered. Never have I ever experienced this with ANY retailer. And I order a LOT. She says to go check for an email from "Skynet"... sure enough its in my junk folder (even my email address knows Skynet is JUNK). It's asking for $67 on a $160 order?!?! And a "holding fee"...? Excuse me? Tax in Canada is. 13%... not 40%... that is PYSCHOTIC. Even a few electronic items Ive ordered never had such an inflated duties price. These people are complete snakes. So much for getting ANY of my items on sale. I will NEVER give missguided my business again. I will strictly shop ASOS and BOOHOO. They know how to treat their customers.

Careful with purchasing anything, they don't even put on the description or visible the models height, weight and the modeled size they wear so you get any idea of what size to ordef. Also if anything doesn't fit you have to pay for shipping to return, an remember, stopping by the post office cost money to drive back and forth. I had ordered my size and it wasn't even labeled oversized as the style an it was so huge in width and arm length that even my husband tried it on and mind you he is 6'1 with strong shoulder muscles and it fit him perfect other wise as if the shirt was made for men not for women. They need to cater to petite/average size women, also better their material quality for their price point. I don't mind paying for good high quality clothing but it wasn't what I expected. The material from a scale of 1-10 is like a 7 and be mindful that still people with out jobs due to the pandemic impact on the economy they shouldn't be charging for return shipping for various reasons that's out of their control.

Thinking about getting a refund? Forget about it! The items I ordered were 3 items and 2 items didn't fit so I immediately returned them. Tracked if they've received it through my mail carrier and they have received it. I sent them an email a week later after being sure they received it they said no they have not when I had proof they did so I became suspicious. Next thing you know the representative tells me that have to allow up to 45 days for a refund. After 50 days even I have now been going back and forth with them on sending my tracking number sending my name smh which they had already sending the item numbers sending this sending that. After the 55th day I realized they were giving me the run around. I got so angry and they said when the "item arrives" they will issue me a refund. I said ok. It has now been 3 months and yesterday I finally sent a final email in an attempt to get my deserved refund amount. And when I say email, boy did I send a well thought out descriptive beyond angry email to them in all caps and threatened to take legal action. I recieved an email early this morning from them stating my refund has now been issued and I shall get my payment back in 5-7 days. Smh now again, I wait! The items are very cute but their sizing is off & the customer service I feel as though I was being dragged and laughed at! NEVER ORDERING FROM THIS WEBSITE AGAIN! I've never written a review before but this was well deserved. Hope I helped someone with my experience.

Avoid at all costs!
It doesn't deserve a star, but I don't have the choice. This is a misleading store. They conveniently write that you are responsible to pay any customs fee and so on. But then they use a shady shipping company Skynet, which starts to call you and ask for payment over the phone of customs fee. They have called me 3 times and asked for payment. I have asked them for the customs documents. They've promised to send them by email, but never did. After a week, they've called me again with the same issue. So we were going in circles. After the 3rd time, it was clear for me that they don't want to give me any documents. The Skynet web site is basic, no details, no payment choice. They only want you to give them your card by phone, which I will never do. I have tried contacting the Missguided customer service, but they weren't helping at all. They've said that if I don't pay the said customs fee, I will be charged for the return shipping fee. I've said to them that wasn't ok, since I didn't receive the product, but they didn't care. Finally, I have filed a dispute claim with my payment company PayPal and explained the situation. PayPal agreed with me and made Missguided give me the full refund.
So, I will never ever buy anything from this store again.
But if you find yourself in the same situation, don't hesitate to go to your payment company and file a dispute.
They know how to deal with the situation.

A good friend referred me to this site because I needed some sexy dresses to wear for my Bday turnUp in Vegas! The trip was literally a week away and I needed something ASAP. I ordered 3 dresses and used their size charts. Im have a 38in bust (highest part of breast, bra band size is 34in), 30in waist, 40in hips, and I ordered a size 6. One dress suggested that I go down a size because it ran big and I did exactly that and ordered a 4. All the dresses fit PERFECTLY! The quality was good, they looked exactly as pictured, plus I got 50% OFF my whole order! I ordered my dresses with express shipping on Wednesday evening and they arrived Friday afternoon. This was my first time shopping on this site and I'm so glad I didn't listen to all the negative reviews I read before I ordered. 100% SATISFIED!

I ordered with missguided on Christmas Day using a code on the website. This code gave me money off my order. I recieved an email on the 26th saying my order was dispatched and on its way. This was good as I ordered in time for New Year's Eve! I then recieved an email on the 27th claiming that the discount code was wrong and they had cancelled my order and returned it to the warehouse. If they had explained to me, I would've paid the extra money they needed to that I could still have my items! Now, on the same day, I go to order the dresses again none of which are in my size! So without telling me they have already re sold my order! I'm absolutely livid! It was their fault in the first place for getting the amount of the discount code wrong! My order was accepted and confirmed and on its way to me! It's disgusting that they cancelled it before even informing me of the situation! I'm now in an absolute mare over what I can wear for New Year's Eve and take on holiday with me! Absolute idiots.

The quality of clothing is weirdly sized and cheap and they are making me pay for shipping to return an item. Yeah, will never use them again.