Missguided US

Scam alert!
My experience is with the return process. I sent out 2 packages of returned items and didn't receive any credit back to my card for either package. I contacted customer support who asked me for the tracking numbers and pictures of the mailing labels, none of which I kept. I googled "Missguided return problems" and saw that other customers had the same experience, where their return packages were alleged to have never made it to the warehouse.
To clarify, I live very close to the return center in Carson, CA, where my packages were sent. It is hard enough to believe that 1 package was lost, much less both. I sent both packages by UPS.
I've chatted & emailed customer service asking them to escalate this issue and have a manager call me back as I was alarmed after reading the online reviews. I've received emails saying they have tried calling from the UK (where headquarters are) but for whatever reason my phone numbers (both cell phone and land line) allegedly did not work. It's convenient that, with the advancements in technology, technical difficulties still exists to prevent a simple phone call in 2017.
It's been 3 weeks and I've followed up with emails, and at this point, I am getting absolutely no response at all. There is clearly some scam going on to prevent customers from getting refunds. There is mismanagement and/or a systematic problem. It could just be internal theft at the return warehouses and the ones who are ultimately paying for it are the customers.
Please take my experience as a warning and do not order from Missguided. If you intend to place an order, please do your due diligence and google customers' reviews first.

I just would have liked a confirmation to tell me that they had shipped but, other than that... Perfect!

I'm so disappointed with there costumer service! First thing is I placed an order with them about 2 weeks ago. Everything looked good, I was informed that my order has been shipped and I got my tracking number from Fedex. When I tracked my order it showed that my package was still in the warehouse. Then the next time I checked it was already delivered! In the UK. So I asked about my ordered and the said the had to cancel it because both off my items were out of stock.
Disappointed!
Then I was looking at there page because I wanted to order something else and there costumer service gave me 20% off any order. When I was looking at there website I could see that both of my previous items were still in stock! So I asked the customer service about this and the said it was clearly a mistake that my order was canceled and I could reorder it with this discount. I waited and the next thing is the canceled my order AGAIN!
Some technical problem with there website! The told me I could buy some other items with 20% off, and I said I was not happy with 20% off! This is the highest there discount for there mistakes goes.
And now I know how the safe money for them selfs! The only gave me 51 GBP refunded but I paid 55 GBP for the order... I know it is not that much but if the do this to more people it is much!

Hi
I have ordered a dress online as a present for my friend.
When i received a letter with confirmation of my order I realised that due error on the Web site It was wrong name

(my name/ not the name of my friend - we do live in different city and it's not possible to take an order under my name)

I contacted CS directly and they said its not possible to change the adress
What?
I asked to change the name again I explained that I made an order only 10 min ago
An answer:
Sorry we can changed the adress

After 1 week of discussion
They offer me to solve this issy by myself by calling to the post and speak to them directly

1 week - no solution
No dress for the bday
But Missguided charged me

CS didnt help at all

I will never order anything on Missguided again
Awful

If you say free shipping on the website, you should not be MISLEADING and have me pay $35 in import duties and charges when I could have gone to PrettyLittleThing and paid a $10 flat rate for Canadian deliveries! Yes, it says on the website we are subject to import duties and taxes, and that is understandable. BUT they do not make it clear that for every package we order, there is a $15 charge for "administrative fees" in order to process our package. Then when I contact Misguided "Live Chat" they are absolutely NO HELP. All they do is put a link to their Shipping FAQ. Clearly this company does not care about their Canadian customers if they keep using this method of shipping that is simply OVERPRICED. TIP: self-declare the package at CBSA yourself and don't make the stupid, unaware mistake I did by paying EzClear. On top of that I have to contact EzClear myself in order to lower my charges from a WHOPPING $51(yes-73% surcharge of what I actually paid). Why should I have to deal with the company's lazy method of international shipping just to receive my package? This has been such a stressful experience and I was so excited at first to receive my package. Until you guys have a more concise and HONEST shipping policy then I never plan to shop with you guys again.

I cannot believe what I experienced with Missguidedus... I ordered a dress for a holiday Christmas party about 2 and a half weeks ago and I ordered so in advance because I had heard that their shipping does take a little time. I had been contacting them after the 10th business day to see why my order hasn't been moving around and they assured me my order is on the way and will deliver by the 20th in time for the holiday party. Thennnn I see an update saying they extended it to the 21st, this was already 17 business days after my order had be shipped. Me, FURIOUS, I tried to reach out to customer support which did absolutely nothing because all they did was say sorry this is what it is. It is December 23rd and I STILL have not received my order. I have to blow up their emails asking where it is they said oh looks like its lost... do you want a refund? Uhmmmm YES?!?!? What kind of business are they running this is ridiculous They should be shut down immediately they are running a fraud business and taking people's money without delivering!

I'm pissed and warn you before buying here. The quality isn't good and the shipping is expensive and they don't pay for returns.

I ordered a coat from their website because there was a sale and I could get 50% off, unfortunately when the coat arrived in Canada I was sent an invoice for the duty which included an "admin fee". I knew I was going to pay duty and had no problems with that, however the 15$ admin fee seemed strange since I had already paid shipping.
I dm'd their twitter help who proceeded to tell me "this is not an admin fee but customs fee that apply to all orders being sent to Canada" I replied with a picture of my invoice that literally says admin fee to which they replied "An admin fee is part of the customs fee which is payable by the customer"?
I looked at the Canadian government's website and companies are allowed to charge a fee for customs processing but the fee goes to the company meaning its not really a customs fee its just a hidden fee charge by the company.
Really disappointed in the twitter customer service they were condescending and unhelpful. The website chat customer service is marginally better, they gave me the info to have the item returned to sender.
IF YOU DON'T WANT TO PAY A BUNCH OF EXTRA HIDDEN FEES DON'T ORDER FROM HERE

They charged $48 on my account. I have never been on their website. They are no help in resolving the issue.

So I've dealt with this company 2 times. The first time absolutely no problem. I got my stuff on time and all the tracking info was accurate.

The second time I made 2 separate purchases during the Black Friday sale and it's been absolute hell trying to sort these orders out. For some reason my house number was not included in my orders. I have no idea why as my correct address was saved in my missguided account. I'm chalking it up to a mistake on their part, and what a horrible mistake to try and fix.

When my orders got to the US they could not be delivered to me because my house number was missing. I tried calling the US Postal Service, but they're not any help either. Avoid shipping with USPS at costs. So basically my orders got returned to the warehouse in the UK. Tracking info was all there but it didn't matter since my address was incomplete.

It was also hell trying to get a response from missguided. I emailed them with no reply and when I chated they said they would email me back and never did. I had to tweet them to get a response. Finally, they said when they receive my orders they will refund me, but based on some of your reviews I'm scared it may be process trying to get a refund. Needless to say I will be watching them like hawks.

It's still disappointing as I really wanted th boots I ordered, but they are now sold out in my size. Maybe that's a blessing in disguise because who knows if it would even be worth reordering as, based on everyone's reviews, shipping problems are common. I feel lucky I even had the one good experience... Maybe I was just lucky the first time.

In terms of quality, my first order was very satisfying and I love the stuff I bought. Missguided has very cute clothes, but it seems there are a lot of issues with shipping to the US.

TL; DR you may get your order or you may or you may have shipping issues. They will NOT redeliver your items, only refund. Buying from here is a bit of a tossup.

SAVE YOURSELF AND SPEND YOUR MONEY ELSEWHERE. I placed an order on 9/9, and hours later, Missguided puts up a sale for 30% off. I email customer service to try and cancel my order so that I can place another order. CRICKETS - NO RESPONSE WHATSOEVER from that email, even until this day. Believing that nothing would go wrong, as this is my first experience with Missguided, I placed a second order of the same items, same color, same size. So that I could return the first order and bite the cost of shipping the items back to Missguided.

I speak to a representative on 9/29 because Missguided refunded the entire order on my second order and not my first. He assured that I would receive my entire refund (as I wanted to return another item on my second order).

I speak to another representative again today, because the refund was not the correct amount that I should have received. The rep today is telling me that the original rep told me mistakenly that he would return the correct amount to me.

They are basically trying to make me take a loss of $36 on money I spent on their company and provided no solution in refunding my money.

I will never shop here again. I will tell everyone I know to never shop here again. I will post on their social media platforms to prevent others from purchasing from Missguided.

I placed an order on May 5. A few days later I got an email in my JUNK box saying I owed $40 to Skynet for import duties. I have NEVER heard of Skynet, and it didn't show what company I had ordered from, so I ignored the email because it sounded like a scam. Then I got a phone call saying I owed for duties and she wanted my credit card info over the phone, which I don't like giving, so I said I would look into it online instead. When I went on the Missguided site and looked up my order, it did indeed show that they had used Skynet to ship my order, and that I owed them duties. I was ANNOYED because a) I've ordered from MissGuided before and never had to pay duties to any "Skynet", b) why did the message go to my junk? I would have dealt with it ASAP if their company didn't come across as FRAUDULENT and c) usually you pay duties when the item arrives, not so it can be released from a hostage situation. ANYWAYS, so I go to pay for the duties and the stupid website isn't even secure! How do you not offer secure online payment? SO BAD. So I contacted MissGuided about not being able to pay for my duties securely and they just copied and pasted some BS response basically saying it's not their problem. YOU NEED TO OFFER YOUR CUSTOMERS SHIPPING FROM LEGITIMATE COMPANIES THAT DO NOT REQUIRE THEM TO GIVE OUT THEIR CREDIT CARD INFO IN NON-SECURE WAYS. DUH! Never again.

Prior to making a purchase, I checked Missguided's reviews online to verify that it was a legitimate company. I saw the bad reviews especially in regards to shipping/delivery. I decided to take a chance because they had 50% off on all purchases and calculated 12 business days before I needed my purchase for an event that was out of the country. My order was processed and sent out in a reasonable amount of time and I should have reached it within 5-7 business days. The issue came when all tracking information stopped being updated. Missguided provided me with 2 links to use to track my package. One link said it was transferred to USPS and the USPS link said that it hasn't reached them yet. I contacted Missguided and they told me it takes a couple of days for updates to show (which totally defeats the purpose of tracking a package if it takes 2 days to get updates). I waited and didn't get my package by the estimated delivery date. I waited a couple days extra before I contacted Missguided again. And once again they told me to wait a couple days. I contacted them again because I needed my package ASAP - I needed the dresses for a specific occasion. After the occasion, I would have no use for them at all. Missguided instructed me to contact USPS because it has been transferred to them (they really should have been the one to reach out to USPS). I contacted them and they told me they have no record of it even being scanned into the state. Then Missguided told me to contact the courier company the that is located in the UK (EXCUSE ME?). Please note, I am located in the US. Why is the CSR telling me to contact a courier in a different country? I am literally doing all the footwork trying to located this package. That, to me, was unacceptable. By that time, all I really wanted was a refund because I knew that my package was not going to get to me in time IF at all. When I requested a refund, they told me that they could not issue me a refund until they were sure the package is lost (WHAT?). As if the inconsistent information was not already a great indication that my package is floating around in a place that nobody can tell me where! This is my first and last experience with them. I DO NOT recommend them.