Jill S.

I ordered from Missguided for the first time on 11/29/17 and received an email the very next day to say my package was on the way to me in Canada (tracking no. Included). 5 days later I came across this site only to read the awful reviews which I wish I had read earlier! Immediately after reading reviews about duty fees, I found a similar email in my junkmail from EzClear requesting duty fees in the amount of $41.79 CAD on a $100 CAD order (see breakdown below). Initially I was just as pissed as everyone else, but honestly, I absolutely LOVE the fur coat I bought off the website so I was not as mad when the product came in 8 days after purchase. I just wish I wasnt hit with such high fees. Probably wont order again.

For anyone who wishes to send their complaints to the company: *******@missguided.co.uk I am told they are then passed on to the complaints team. Maybe with enough complaints theyll go back to their old business model which according to other reviewersapparently worked better and omitted any extra fees.

Fees on $100 CAD order:
Brokerage $14.50
GST/HST on Brokerage $1.89
Duties $12.85
Customs Tax $10.95
Disbursement Fee $1.60
Total $41.79 CAD