Missguided US

I love Missguided clothes and I shopped from them when I used to live in Ireland. Shipment was 1 EUR and would come the next day so I I had a lot of trust in them but shopping on the american website was a horrible experience. I had payment issues and customer service was absolutely no help. It wouldn't accept my card even though I checked in with my bank and they said everything was in order. When the order would say it finally went through it was cancelled right away for no reason. Customs WILL screw you over. They use Skynet to deliver your package, and just like the Terminator, they will make your life a living nightmare. To get your order delivered and will charge 50% of the order in customs. Don't make the payment on the Skynet website as it is not secure. We're in a global pandemic and they won't leave your package at the door if you don't answer the phone or door and you'll get charged for redelivery. Wish I had read these reviews before I made the order. Never again.

I am from Ottawa Canada and I ordered from Misguided because I love the selection and style. I ordered 98$ worth of close with a 50% off code and a week after my order I had to pay 33.50 online to cover duties and received my package 6 days later. I didnt expect duty charges but I didn't read the fine print. Paying duty was totally worth it because the clothes I recieved are super high quality and exactly what I ordered. 100% worth the 2 week wait total and if you dont mind paying a little extra for duty after choosing free shipping I would highly reccomend. Not a scam at all.

They charged me 50% of my order total in customs. 60$ customs bill to get into Canada. And through some sketch company sky net
Won't buy from them again

I have not received my package it's been over 4 weeks! Do not order unless you are in the UK. Sketchy af

I ordered a sweater dress I was going to wear to a xmas party two weeks beforehand as I knew it would take about a week to arrive. I contacted customer service multiple times and they refused to give me a refund and said they can't guarantee that my package will arrive. OH! But they offered me a 30% discount... THEIR SITE HAS A 40% DISCOUNT RIGHT NOW! What a scam!
PEOPLE, DONT EVEN WASTE YOUR TIME ON THIS SITE. Yes, their clothes might look cute, but it is not worth the hassle and frustration.

It takes one whole week for items to ship to the Bay Area.

My two purchases (only swim wear) have turned out great. One bathing suit from my last purchase did NOT fit, so I returned it. I had to pay for shipping, which sucks, but at least it was cheap... Although it took a while (1-2 weeks) to receive a confirmation stating they received my returned item, I eventually got one AND RECEIVED MY FULL REFUND.

I will continue to buy stuff from them b/c the 50% sales are great and they have really cute swimwear.

MISSGUIDEDUS IS DEFINITELY NOT A SCAM.

Missguided deceives their paying customers into thinking they are going to receive their packages within 4-6 days, however that is FALSE! You'll have to wait one month like me to receive 2 flippin items. I contacted customer service after waiting for 2 weeks and was assured that I would receive my package by the end of the week. WRONG! Thanks Ryan and Gemma for no help and for not answering my questions. Horrible Customer Service! A BIG DISAPPOINTMENT!

DO NOT BUY FROM THIS COMPANY! I have been waiting TWO MONTHS for my order. I have reached out and was told I would get a refund by the end of the week if it wasn't here. Now after contacting them they are telling me to wait til the end of next week. They are liars, and do not deserve your business. I even provided screenshots of my conversation with the staff about him telling me they would issue a refund and the THREE people I spoke to all ignored them. This company is BS.

I received the a wrong top. I requested for the correct item to be shipped, and to send return labels so I could mail back the incorrect item.

In the first e-mail that I received, they did not address any of the concerns I had. It was automated and all the information that was available was that I could receive a full refund if I mailed back the item with my own money.

I sent a response stating why I was paying additionally and how I could receive the correct item. They basically claimed they could not do anything to help me with postage and would only amend their mistake if I sent back their item. Practically giving me no option other than to pay postage and receive store credit on the money sent to get my order corrected.

That's just unacceptable. I understand if it was my fault or I had wanted an exchange due to something being incorrect on my end but holding the buyer responsible for their company mistakes is horrible conduct.

Plus receiving an automated response to your e-mail inquiries when the customer is addressing issues they have with their order is horrible customer service.

I would not recommend shopping with them. Even if the items are decent upon arrival, any type of issues you have with them will be glazed over and it will not be resolved fairly. I have sent my dispute to PayPal.

Know your rights as a consumer and do NOT let companies like this take your money.