Missguided US

First off, the website is extremely misleading. Each item they style so nicely on the models, but you get them in person and the quality is horrible. I wish I would have read reviews and saved my money. 2 of the items I purchased were makeup bags that, unbeknownst to me, were ineligible for return because they are classified as beauty items and "beauty items are non-returnable items". I feel as though I have been deceived and I will never order from this company again, lesson learned. Customer service was not helpful, and I have to now PAY to return these cheap items. There is clearly a reason why they don't have a spot for returns on their website... they are trying to hide their customers reviews and opinions (which is enough of a red flag for me, I almost ALWAYS go off of reviews before ordering an item. My mistake this time).

Why didn't your horrible people warn buyers that the packaging was going to be pornographic and then say something like safety first or some nonsense this is disgusting and then you think you're all that cool because it's 100% recycled material you should be ashamed of yourself you should warn people that when you send a gift when they receive it and their children are going to see a woman in a very demeaning pose! You people need to go to hell this is disgusting I'll never buy anything from you again

I ordered something nearly a month ago and besides the order confirmation email, I haven't received anything else. No shipping email, no package. The website is set up to make you think it's legit but it really isn't. It's a con, that's why there are no reviews on their website products.

After I paid $15 for shipping I then get a email saying my package is being held at customs and I need to pay $25 to get it from customs. Also my order was $60 and by the end of all these added fees after it was almost $100 for 3 things. Why isn't that included in the shipping fee like on goat.

It has been a total of 20 days and I still have not even received my order! I placed two orders and the second one arrived before the first one. And im not talking a couple days before. Like weeks before as I've stated I've been waiting almost 4 freaking weeks for a small order. Cute clothes but after waiting this long im never ordering from here again. Customer service is $#*! and all it is is a chat service that say automated responses.

Charged for shipping almost $10 for a very slow shipping which could be free for order almost $100 and probably shipped from China. Charge for return too almost $10 as well. What a joke! One of the shirt came with a dirty spot and the sizing was off, very huge. The maternity shorts were weirdly shape, very pointy at the belly part like men pants lol, seems like they don't know how to make clothes. The sizing of the clothes are way too big. Now I want to return the dirty shirt and the pointy belly maternity shorts and being charged $9 for shipping. Will never buy again from this brand. Please avoid!

I placed an order on Missguided 2 weeks ago. There hasn't been any type of movement once my packaged arrived to the US. There were 3 different mail carriers I had to keep up with to track my package down. I still have no idea where it is. On the Missguided website, it states shipping takes about 5-7 business days but clearly that's false. Never again. Please save yourself from the stress, time, and money. Shop on Prettylittlething instead, it's cheaper and has reliable services!

I love the stuff they sell on their site, however, both times I have ordered from them my customs charges came to me costing almost 60% of the item I purchased. WHAT? I have ordered from other international vendors before and this has never happened. I know it is not their fault, but a lot of companies do prepaid duties + customs and usually those are a flat rate or a way smaller percentage instead of being caught in the midst and racking up the costs. Purchased a 80$ dress and customs bill was 45$. Makes no sense especially cause if it goes by weight then the dress weighed maybe 2 lbs?! I have heard bad things from many friends in Canada regarding the customs charges with this store in particular.

First of all, you have to pay for your own returns, which is ridiculous when most stores are offering free shipping and returns.

I returned 5 out of 6 items on a recent order. My return package arrived to Missguided over two weeks ago and they still have not refunded me. They have no phone number, just "chat" where you get canned responses. I had to open a PayPal dispute, and they won't even respond to it. Looks as though this is their normal way of doing business. Won't be back!

Don't ever order from here! I returned an item back in February and still have yet to receive a refund. Please, do yourself a favor and do your research like I wish i had! You'll find a ton of other customers that had similar issues and never received a refund. I've followed up with them several times on their Facebook page (since there's no customer number to call, which should have been a red flag) and every time they tell me I should receive a refund to my account within 10 business days. I've waited 10 business days three times and still have received nothing! Chances are, you're going to have to make a return especially if you're a first time buyer because the clothes run big for the most part. I would give this company 0 stars if it was an option -- so unprofessional, disorganized and frustrating!

Not only did i get hit with a $75 customs bill, they also messed up my order and gave me the wrong item. The item they got wrong was $22 and they accidentally sent an item that was worth $7. Obviously my first instinct was to start a return but it is ridiculously expensive to return to their warehouse from Canada to the UK. Honestly just save yourself the trouble and buy your clothes off of Pretty Little Thing or Fashion Nova (they've never charged me customs). By the way, my order total was $175.00 and I paid for express shipping which took 7 days. To be fair the other clothes were fine but definitely not exceptional, I would've been fine ordering from another retailer.

Missguided sucks so bad! This is the second time I'm giving the a try and the same damn issue. They charge u three days shipping express for 15 dollars and while u sit there having hopes that ur item is on its way only to find out they shipped ur item three days after order was placed.No $#*!ing tracking number. I feel like once they bill u after that they don't care if u receive a tracking number or not. Very unreliable site. Please folks don't fall a victim! Missguided is a big scam. Either item runs under size or u receive it too late. For my 15 years of shopping online, Nasty gal has one of the best customer service I have ever had and their shipping is so reliable..

Ordered items 7 days ago for my engagement pics. Even paid $15 extra for 3 day shipping. They charged my card promptly, but 7 days later still no clothes delivered. Had to do online chat, to check the status. Where the rep told me I had to send a copy of my drivers license and a utility bill. Really? There were no issues w my card because it posted. Scam /identity theft signs. Now I doubt I will have an ease of getting my refunds giving other online reviews. Take heed!

Oh Missguided... i have now ordered twice from the website, and sadly i dont think i will order again...

First, the clothing items i bought were all of amazing quality! So Im 100% satisfied there. Great styles to choose from, and prices are great!

If you live in Canada BEWARE! Duty charges are just astronomical. On the most recent order i made, i spent $289 Canadian, including tax and shipping. I placed my order on March 5 and received it today!(March 8). I paid extra for express shipping, which was 1000% worth it! But i got hit with a $100 duty charge! So crazy... missguided i love you, but that type of charge is just insane