Mint Mobile

Miss leading unlimited data and no customer service. Took my money and made sucker out of my trust. Ryan that actor should step in n help

Non existing customer service, but then if u do get a hold of someone they do nothing to help u.
Never again, can't wait for my 3 months to be up..

I signed up for 3 months of service intending to use the iPhone that I already had. When I tried to activate it I found out it was locked to ATT. I made many calls to ATT, Mint and the company I bought the phone from. I had purchased the refurbished phone outright, so I thought there would be no problem but unfortunately there was and I could not get it unlocked. Eventually I purchased another phone and activated it on Mint (this was no quick and easy process either and it took many phone calls to Mint to get my number moved from ATT and then to get it to work). Every time I called I had to explain everything all over again and most times I was told to repeat the steps that the last tech asked me to try. But the thing that really galls me is that I had the service for 2 months and never used it because I had no phone that would work and when I asked for some credit because I paid for more than 2 months that I didn't use they said they had no ability to do that, I asked to speak to someone in billing and was given the answer that it wouldn't matter if I talked to billing, that they couldn't do anything. Asked to speak to a manager, was told the same thing, pretty much refused to transfer me to anyone else that could help me. I got the impression that there really isn't a management structure at all and the techs operate on their own little islands and have no authority to do anything useful for a dissatisfied customer.

First I would like to inform anyone researching before switching cellphone providers, that the "Mint Mobile Website" only has fake reviews. Like any clever A.I. Algorithm, they include one or two one-star reviews to make you feel that it is legitimate. If you explore, you will find there is actually NO WAY to write an actual review for this company. (Again VERY clever and rather maniacal.)
Additionally, I would not switch to Mint Mobile unless you enjoy not receiving text messages regularly and not being able to use the data on your phone in most locations. They claim to use the same T-Mobile coverage and yet have far worse service, reception, and data availability. I had T-Mobile previously and am looking to cancel my Mint mobile service so that I can go back to actual, reliable service and so that I can use my phone in any capacity.
I paid for three months and will allegedly get three months free. This service is so terrible that after two months, I'm ready to quit and switch. There's no way I will keep such shotty service for another second! I actually need my phone and I need it to work. Silly right? So, in short, if you want a cell service that allows you to make and receive calls, texts, and use data (you know, the reason we all have cell phones) then don't sign up for this quack of a service! It will not work.
*Side note: you can tell their reviews are lies when you can see the discrepancy in their supposed "reviews". They're website claims they have a 4.2 star rating. Every other website I have seen rarely gives Mint Mobile more than 1-1.7 stars; which I feel is much more of an actual reflection of their horrid product. Don't waste your time or money.

STEER CLEAR! MINT MOBILE IS A BOT SCAM THAT TAKES YOUR MONEY AND NEVER RECEIVE PRODUCT OR SERICE OR RESPONSE. AWFUL SCAMMING COMPANY WITH ABSOLUTELY NO EXCUSE TO RIP OFF THE CONSUMERS! FILE COMPLAINTS NOW! THEY ARE RIPPING PEOPLE OFF LEFT TO RIGHT!
STATE ATTORNEY GENERAL OFFICE- CALIFORNIA COMPLAINT FILED 7/24/2023
BBB- COMPLIANT FILED 7/24/2023
RIP-OFF REPORTS-COMPLAINT FILED 7/24/2023
STATE ATTORNEY GENERAL UTAH- COMPLAINT FILED 7/24/2023
THE ONLY RESPONSE YOU WILL GET BACK IS ONE (1) EMAIL FROM: KEISY DEL ROSARO BALBUENA- NOW MINT MOBILE AKA T-MOBILE IS THIS REALLY AN EMPLOYEE OFF YOUR'S? OR SOUNDS LIKE PART OF YOU BOT SCAM RIPPING OFF MILLIONS OF AMERICANS! SHAME ON YOU

Review of MintMobile:
I recently had a very disappointing experience with Mint Mobile, and I feel compelled to share my thoughts to warn others about their customer service. Initially, I was on the $15/month plan, which I found to be quite reasonable and suitable for my needs.

However, my dissatisfaction began when they unexpectedly renewed my plan for three months at an exorbitant cost of $82.40 – a staggering 83% increase from my original plan. Naturally, I was not pleased with this sudden and significant price hike, so I decided to contact their customer service for clarification.

To my dismay, the representatives assured me that I was entitled to a full refund and that my service would be disconnected starting the following day. Relying on their promise, I decided to port my number to another provider, specifically AT&T, in order to avoid further complications.

I took the customer service representatives at their word, believing that I would receive my refund and be free from their service. However, to my disbelief, when I called Mint Mobile a few days later to inquire about my refund status, they denied any such agreement and claim.

As a result, I found myself in a distressing situation where I had already paid for almost six months of service with Mint Mobile, despite my service being ported to AT&T for less than two weeks.

This experience has left me utterly disappointed and frustrated with Mint Mobile's customer service. Their failure to honor their promises and the subsequent denial of any agreement has been nothing short of a letdown.

Therefore, I strongly advise others to approach Mint Mobile's customer service with caution and skepticism. I cannot, in good faith, recommend their services to anyone, as my own experience has been marred by their untrustworthiness and lack of integrity.

In conclusion, please be wary of Mint Mobile's customer service and think twice before committing to their plans. There are plenty of other reputable service providers out there that offer better customer care and honest practices.

Is not that cheap to have 0 customer service, is horrible the waiting for next agent is Eternal! And nothing gets resolved

4 DAYS NO PHONE SERVICE AND ALL THE REPS SAY IS... YOU NEED TO WAIT UNTIL MY TEAM GETS BACK TO ME... WOW WOW WOW WOW WOW... I GOTTA FIND A NEW COMPANY NOW.
I HAVE NO WORKING PHONE

Mint mooble was good but now it is #1 the LTE was not even decent enough! And for a couple weeks now I haven't been able to receive SMS text Messages I want a Refund!

Worse experience with a company in my entire life.

I ordered and paid for a brand new iPhone 12 ($730) and SIM card deal. Buy 3 months/get 3 months free! This was ordered online on Dec. 21,2021 and paid next day delivery. So I could get it before Christmas, for my son.

I never got it! They never reshipped the missing or lost or stolen package. Tried to get help. Only told that, "They are looking into it!"

It now has been "256 days", countless phone calls and empty promises. This has to be the worse phone service company, bar none! At least for purchasing a cell phone from and/or the shipping company they used. That being FedEx! Most likely, dishonest delivers! May they receive their just judgement sooner than later as well!

Yes, Mint Mobile has the worse customer service in the world, from my perspective!

Now 17 days ago, one of their agents, after being on the phone with me for a very long time, said. "This is not how we operate?" We usually resend the lost or unrecieved order, right away!

Then he told me, it was all taken care of now! Here is your new re-shipment ticket number #M-*******... You should receive your phone and promised SIM card deal, in 5-7 business days...

Again, that was 17 days ago, and nothing! Several calls back, and all I get is, we will look into this! Sure! What did I get, again... No help! No explanation! Still no resolution!

Tonight, some customer service agent I talked to, said, "We'll call you right back in 45 min. To an hour, so we can check warehouse shipping dept. to confirm they have an iPhone 12 there to send you and get it out to you." 3 hours later still no call back. Called back 3 times prior, put on hold, cut off. Had to try again, and again... Insanity! Worse experience with any company bar none, they are dragging me through hell. We have 2 other phones, using their phone services, actually for several years! Happy for the most part. But buying a phone from them has been the worse experience in my life. So many times, they said they would call me back. Never once, had they done so.

We had the account 12 days, the phone worked for maybe 2 of those days. They randomly shut the account down twice making me call in to try and get it fixed, all while our daughter was away in another city without a way to contact us. The second time we called to figure out what was going on they gave us the complete runaround. Between myself and my husband calling/texting for several hours and being shuffled back and forth we finally landed with a manager (only by demanding it and not letting the agent put us on hold until the manager came on, as THEY WILL LEAVE YOU ON HOLD FOREVER).

The manager finally said that he initiated a full refund and that we would receive an email confirmation within 24-48 hours. Four days later we called back, got the complete runaround AGAIN, and was told that the agent on the line couldn't see any notes or anything that something was initiated.

MINT MOBILE IS CRAP, FULL OF LYING AGENTS WHO JUST WANT TO GET RID OF YOU, AND DOES NOT CARE ABOUT ITS CUSTOMERS.

Save yourself BOATLOADS of stress and hours and hours of your life wasted trying to communicate with them and DO NOT USE THEM.

Mintmobile "customer service" is just a front desk that is texting "tickets" to other departments that do the job. The result is that everything gets messed up and Mintmobile is losing money because they don't want to pay for an actual customer service that does the job while you are talking to them. I got a new plan but selected the wrong eSIM (or their site glitched). I asked them to send me a free physical SIM, they told me I had to pay for it when it would have been free with the order. As a result I requested a refund of the whole order. Later, because I stupidly had ported my number to Mintmobile already, I decided to not refund the order and told the "customer service" to cancel the order refund, which they confirmed. Then I proceeded to order a physical SIM card so I can use my phone number with Mintmobile. A few days later, I get an email that my order refund was sent - the same refund that I canceled through the fake customer service. Then I call them to tell them to cancel shipping of the SIM card since obviously I don't need it. The "customer service" "canceled the order of the SIM card". The next day I get an email that the SIM card has shipped. It turns out that the "customer service" had just texted a "ticket" to another department, who hadn't read it yet and the SIM card shipped. This disconnect between the texting front desk masquerading as "customer service" and the real customer service that does the job on the accounts is the source of all problems at Mintmobile.

I should have really done more research on this cell service. If I would have known they use T Mobile as their cell tower carrier, I WOULD HAVE PASSED IN A SECOND. They hook you with cheap prices but at the end of three months, they go up. I really thought dropped calls or no reception was a thing in the past. NOT WITH MINT. I can't use my cell phone in a lot of the stores and hospitals I have been in. Probably because of T Mobile gives the scraps,or tower use to the smaller cell services who use their towers. Ironically, I just noticed T Mobile owns Mint now. I have another month of the pre service I bought with Mint abd once that is up for renewal...GOOD BYE! And no switching over to them isn't as easy as Ryan Reynolds brags about. If you don't understand the CELL JARGON it will be trying to your patience. I guess I'll shop a cell service who uses Verizon for the tower service. And NO...I am not promoting Verizon either. LAst, DO YOUR RESEARCH FIRST and don't drink the Koolaid,like I did.

You can get as much internet as you want, but it's not working. The speed is so slow, that you just can't use it.

I have purchased two SIM cards, one physical and one sim with a 3 month plan for me and my husband. Unfortunately, due to their employees incompetence, I wasn't able to install the eSim, and after two weeks of no service and talking every day to their employees, I have switched to AT&T and I was assured that the $90 I paid for my eSim will be given to my husband as a credit so we can actually use some service for the money we've prepaid. Three months later, his plan expired and not only we didn't get the credit but they just canceled his service. And now, all of a sudden, they cannot do a refund. I will file a complaint in the small claims court for my inconvenience and the time spent with no service, along with the $90 theft I have been suffered from them. I don't care even if Ryan Reynolds calls me personally to apologize - I WANT MY MONEY BACK! Now, they're suggesting me to read their refund policy, although I was promised over the phone to get a credit for the $90 I've spent, receiving zero service for that.

This guy,stolen my money.Order MT*******
Don't order anything on their site and don't get involved with this company. It's a dishonest business.

They checked my phone for compatibility before my switch. My phone was incompatible and they refused a refund.

I wanted to transfer to Mint Mobile, and the marketing made it seem like this would be simple and seamless. I bought a 3 month plan, and when the SIM card came and I tried to activate it on my phone it kept leading me to a blank page. I tried to activate it online and it wasn't working. I then called the customer service line and a representative told me that mint had accidentally given the activation number to someone else and it had already been activated. He kept making it seem like it was my fault somehow. He said it would be fine I didn't have to do anything, but also said I had to wait several days for upper management to figure out how to resolve. I told him I was concerned because my ATT plan was set to expire in 2 days and if it wasn't resolved by then I would have to renew with ATT. He said it would be resolved by then. I asked him to transfer me to a manager for more clarity and he said he would but then hung up on me. Not sure if this was intentional or an accident.

I called back and a new representative who was very nice seemed very confused at how the SIM card was already activated and didn't know what to do. I asked to be transferred to a manager and she said there was no supervisor available. She said she created a ticket for upper management and that they would contact me within 48 hours and guaranteed it would be all fine.

48 hours came and went, and I had to renew my ATT monthly policy.

I contacted Mint via the chat feature this time and the representative looked up my ticket and said he could give me a refund. I never wanted a refund - I wanted service.

I asked if they would be providing a credit or free service for all the inconvenience. At first saying he couldn't do anything, but finally said they could give me $5 after I repurchased.

I asked to be transferred to a manager and the manager said I should just do the refund and repurchase. I asked what happened and why I fell through so many cracks in Mint. I waited on the chat line for 22 minute and he never responded.

I reached out a 4th time and just asked for a refund as at this point I was over it and just wanted out.