Mint Mobile

Mint Mobile just stole $130.37 from me because I do not have the service and they say they can't refund a payment from my credit card. DO NOT USE MINT MOBILE as their business practices are fraudulent and I think illegal. The refund policy they state on their site that says they will refund 100% for any reason is a lie!

Ordered and paid for next day shipping, never sent shipping notice. The customer service is horrible and WILL LIE LIE LIE to you. I n fact they are hard to get them to answer the phone.i called the sales office which would answer.
I know its low cost but BELIEVE ME you will regret it.

Not only service is horrible in areas where it's supposed to be great and there are not issues with connectivity but the customer support is even worse!

I am hesitant to recommend Mint Mobile after a few horrendous customer service experiences. The service itself is good. I have not had network issues and have the reception I expected. But the customer service... is on a completely different level of horrible. They take forever to pick up the phone, hang up on your when they don't have the answer, have no idea what they are talking about, and promise they will call you back and never do. One a single issue I had people tell me about ten different answers. The referral program is a complete scam- they make it sound easy yet there are a million different excuses they will use to not give you the referral bonus. It took me probably 6 hours of phone calls from multiple family members to sort out getting the referral bonus, only to find out I didn't qualify because they had to call customer service for support when they were setting up their account(?). I clearly referred these two people so on premise, they should have just given the referral bonus as they as a company would've been missing out on <$200. Overall, I would no longer recommend Mint due to the low-quality customer service and untrained employees that are manning the support lines.

This the worst mobile connection I have ever had, drop calls, delayed texts, and No GPS most of the time, and BTW if you sign up and pay in advance for 1 year, you only have 7 days otherwise if you try to cancel after that they take your money and No refund. Stay away from this very cheap and worthless Mobile network.

I lost my phone a few days ago (an unfortunate event, but something that happens and a phone carrier could reasonably anticipate in the realm of possibilities).
I ordered a replacement SIM card that was delivered very quickly. So far so good.
But then, the problems begin. To activate the SIM card, they send a text to your phone number. Not very convenient when you... lost your phone.
Then, I get on a call with customer service. They ask you to give 5 local numbers you called recently. Again, not exactly the kind of data you have readily available on hand when YOU HAVE LOST YOUR PHONE (duh). I explained the situation. They said they would bypass these guidelines, and it would be solved in the next few hours. And then nothing.
I call again, and again, they ask for these 5 local numbers. I was lucky enough that I had another phone and call data somehow synchronized (God bless Apple!) between the two phones. But otherwise, what are you supposed to do? I guess your phone number is just lost forever, as they literally have no other process to verify your identity.
I have been 2 years with Mint mobile. Not anymore.

I got tricked by $15 unlimited so I paid 3 month, turns out $40 is paying 3 month ahead, I was paying $33 and had balance on my phone, I paid that in full only to find their Bait and switch strategy, and now I cannot event have their agent to cancel my number transfer, awful experience, do not make the same mistake.

I can't stress this enough: STAY AWAY FROM MINT MOBILE! From the very start, it's been an absolute nightmare dealing with their so-called service. Their advertised "customer service representatives" are a joke – they're about as useful as a broken pencil and twice as frustrating.

Not only did they fail to solve any of my issues, but they also wasted hours of my time with empty promises and no follow-ups. I've been struggling for a week just to access my own account, and despite calling their "help" line multiple times, I'm still stuck in limbo. ZERO resolution, ZERO progress – just an endless loop of incompetence.

And let's talk about their "unlimited" service for $30 a month. What a laugh! Instead of the promised budget-friendly plan, I found myself staring at a bill with a $210 charge – completely unjustified and a blatant rip-off.

Mint Mobile, you've not only failed to deliver on your basic services, but you've also managed to deceive customers with your false advertising and pathetic attempt at customer support. I demand a refund, but more importantly, I urge everyone reading this: DO NOT make the mistake I did by trusting Mint Mobile. They're a disaster waiting to happen.

Save yourself the headache, frustration, and wasted money – go with ANY other service provider. Mint Mobile is a joke, and they deserve every negative review they get. RUN in the opposite direction if you value your sanity and hard-earned cash.

I contacted Mint Mobile to connect my service on 12/3/2023. I went through 22 customer aggravation specialists. None of them successfully connected my service. They kept telling me that they would have someone call me back from the advanced department and nobody ever did. I was told that I would receive a refund due to them not connecting my service. I was told I would get an email in 3 business days refunding my $73.00 back to my bank. I never did, so I called them back and they confirmed my account was not active.
Today, I received an email that my account needed payment. I called the 23 customer aggravation specialist, and they said that I didn't get the refund as I didn't cancel within 7 days. This is utter bull****! What a shady company. They gave me 14 + days of run around claiming a customer service rep would get back to me, "Please don't give up. We will get your service connected." I kept trying but nobody ever called back like they promised and I had to keep circling back with them. I waited on the phone again today for a supervisor and nobody ever came back. What a bunch of crooks and scumbags!

I live in Oklahoma and travel frequently. I switched from cricket to this garbage and I am so angry I paid 3 months in advance. Ryan Reynolds, you are a liar. I'm changing back to cricket asap.

Switched from Google fi because a friend insisted this was less expensive and better it was awful couldn't receive any calls in my house or at work no one could hear me waste of money

I have received 80 telemarketing calls since I switched to mintmobile. Someone in their establishment is making extra $ selling our phone numbers. I'm leaving ASAP.

I have spent 24 hours switching to Mint Mobile and now I have to switch back to Tmobile as I can't make calls, receive calls, receive text messages nor send text messages. This business should NOT be allowed to conduct business in any country ever.

Worse tech support in the world. A rip off stay away. Don't want to give this company anymore time. Takes more than some Hollywood type to make a company!

Had Mint Mobile for almost a year and the coverage was relatively good in larger cities but did not have any in smaller cities / towns. This was to be expected though, they tell you this within their Coverage map. We recently moved out of state to a location that was said to have had good to decent coverage, however, I hardly received any. Something to be wary of.

The price was really hard to beat and I'm typically connected to wifi anyhow, which is why we've stayed this long. Ultimately decided to switch to another carrier to get better coverage and upgrade to a new phone without paying for the entire cost immediately.

For those looking to make any cancellations, read the fine print thoroughly. We cancelled under the assumption that we could recoup the unused data from our automatic 3-month payment (had about 1-2 months worth of data unused). Come to find out that they will not refund any terminations past the 45 days upon the purchase even though you're paying for it monthly, quarterly, or annually depending on the plan you choose.

Ultimately, you get what you pay for. Price is hard to beat, service / coverage is mediocre. Customer support is great / easy to get ahold of. Refund policy is garbage.

Mint mobile IS A NIGHTMARE!
The worst decision I ever made with my phone line. For the first month everything was fine so I subscribed to one year plan, after 3/4 months everything stop working. I'm not able to make phone calls, internet data is in 2g (impossible to use) and constant frustration of people trying to send me messages and I don't receive them. MINT IS THE WORST! In the attempt to save money with Mint you compromised your health with all the problems they give you.
And now I'm changing operator, And Mint will NOT REFUND ME THE SIX MONTHS I'D PAID IN ADVANCE! Don't do the same mistake STAY AWAY FROM MINT MOBILE

I was with T-Mobile for 6 years
I received a offer via email stating if I use Mint.The limited offer I could have unlimited data for 15.00 a month for three months I then let the representative know ok let's do it I'll prepay the year. Once I activated my phone with Mint my said I only have a allowance of 5 GB per month. When I called to get what I was promised "unlimited data" they told me because I prepaid for a years plan Mint could not honor first time customer offer of unlimited data. I had to come out of pocket a additional 179.00 for unlimited data. What a shame they did not offer to prorate or only have unlimited for three months so I can try their services as solcited. I will add more stars when i get compensated for breaking their limited time deflation promise to their customers. This whole process took 7 days to finally activate my phone and two charges. Not so advanced for today's technology. Very simple to make custom fixes to plans without some much back and forth and telling my story with every rep I speak to.