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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
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I ordered four usb chargers for my tablet... back in July... now, it's September 18@ 957 am and I am still awaiting them. When I contacted customer service instead of addressing the issue they changed the order date... really? Really. When I checked on the shipment it says... now, get this... it's coming from China... are you serious... yes I am... I'm glad I didn't pay that much for them... I guess it's like the old saying "If it's too good to be true. It usually is."
Super webshop, even for small purchases they deliver fast and smoothless. Know doubt about it, this webshop get's a thumbs up!
Never ever in my life I want to hear about MiniInthebox... I am still waiting for my goods to arrive after 6 weeks of having placed the order, it is ridiculous... I wonder if this is a dodgy website
Order goods through Miniinthebox with a 3-5 delivery tag.
More than 3 weeks after no communication from them and nothing done about the order.
Luckily I bought through PayPal, so I managed to get my money back.
I gave them a second chance to reput the order through at the same price with a 2 week delivery date. I have been politely told to get lost. Not ordering from this guys anymore... If you want to save your time and money, go somewhere else!
I made a purchase from MiniInTheBox on August 10,2015 and as of this date September 9,2015 no order, but a bunch of BS from their Customer Service people. Numerous delays, was to get expedited shipping, that's a funny one. Yesterday August 8,2015 I requested a full refund because I received yet another shipping delay message from this online retailer, stating my order will receive expedited shipping and will receive order no later than September 24,2015. Now that is following a message stating, "Your order will be shipped out no later than 2015-9-7". (September 7,2015) Then at the end of every message from their Customer Service people, "We appreciate your patience and understanding". This whole process was BS from day one. This outfit is supposed to be located in Seattle, WA, now this is really funny, had a phone number too and then it went missing. Called it twice and all I got was a busy signal. The address, needless to say is bogus as well as the phone number. The last communication from Customer Service was to let me know my refund is an International Transaction and it takes longer to process, 3-5 business days then 7-25 business days for my card issuing bank to process the refund. More BS on top of BS. Contacted my Bank and was told less than 10 days after refund lands electronically. Yes MiniInTheBox is a "DO NOT PURCHASE FROM THESE CROOKS" site.
I ordered phone case and it never came. :(( ( 1,5 month of communicate whit miniinthebox customer service and they always promised to send it within 1 week but they never keep their word and didn't even let me know that they cant send it.
Slow delivery and this is not first trouble when order from here.
Bad experience in every possible way and sure the last time i order anything from this site.
Better to start order from some another site.
Hope you understand my bad English and find some more reliable site to use. :)
After buying something you will not be able to cancel from they spam machines *forever*
They will continue to harass you with their spam *forever*
*DO NOT BUY*
I could not recommend MiniInTheBox, the delay in receiving an order is unrealistic, I ordered and paid on 26th June and after many many emails to them, eventually received my goods on 25th August, and then only to find they are poor quality.
Don't buy from them unless you want to receive your order waaaaaayyyyy later than what they promise. They say 6-8 business days and they didn't ship my order after 3 weeks and I didn't know they were shipping from China.
I have nothing against buying from China but I hate to wait that long to receive my order. Please consider the SUPER delay before buying from them.
When I tried to cancel it, they said they couldn't cancel since my package was shipped, but guess what? After 3 business days, my order didn't leave shenzen. This sucks!
2 orders, in processing over a month.
Each time customer service answers swiftly, but recommends waiting another 1-2 weeks.
Finally I cancelled, after 1.5 months, goods not sent yet from the store...
You want a true estimate of their delivery time, add 28 days to what ever they tell you
I received the wrong order but i forgot my login details so i couldn't send it back yet, so i asked them if they could get the login details back for me and that i had all the details of the order i had made on that account, then after 2 days they reply telling me the date that the order had been sent and how long it would take to get here even though i had already received it and completely ignored the actual question i had asked them. 0/10 for customer support. 3/10 overall because they actually sent something even though it was wrong and took a long time.
I bought a small number of items to test their products for my business. Since then I have been spammed multiple times daily by this company. Unsubscribing doesn't work and you can't contact them. They are an internet pest. Obviously, I will never buy from them again.
Took 20 days to get a cell phone case ordered for my husband, finally came in and it is completely scratched up and broken on all sides. Absolutely horrible
Yea, I placed an order on Aug 7th and I still don't get my order. I don't have confirmation or tracking number, no phone number or email to contact, but they already deducted from my account. How do I contact someone at this terrible company? No confirmation or ID number sent to me and I cannot access to my account that I signed up with them. I think those who rated this company 5 stars are their people. This company should rate below Zero star, it's a terrible company, it's a scam.
3 weeks ago they charged my credit card and I still don't have the products that I ordered. Save yourself trouble and order from another retailer.
Ordered 4 necklaces and 4 bracelets over 2 weeks ago... was just told today it may ship within 2 more weeks. :( :(
Prices were great, but at this rate, I don't think I'll have my order by Christmas. Didn't take long to process my payment though.
Really disappointed.
Also getting tired of the emails every other hour. Question- would it be possible to figure out a way to ship items as fast as the 'advertising' emails show up? I would spend WAY more money if that happened... versus this being my first and possibly last order.
I bought a lot from miniinthebox, the only problem is that it takes a lot of time during processing
They some times give free rewards from 2 -5 USD to use them to any thing you want and some time they give you rewards to use for purchases
Like 12$ for purchases over 49$
And 20$ for purchases over 95$
It have a good customer service but some times it takes a day to get a response
One time I ordered a pen and when I received it it was broken
I contacted them and they refunded me the price of it
Also, in another order I ordered a phone case which has some problems and they gave me a refund
I ordered things once but I didn't recive them
After 40 days I contacted them and they sent me a full refund
It a very good site
I ordered a product and paid for urgent delivery. It arrived a week late. And only 50% of the parts were in the parcel making the products not usable.
I gave away the product as a gift so asked if they could either send the missing parts or refund in full. I am not in position to return the parts already arrived.
They replied I would not receive anything back unless i send them the parts I had on hand or they would send me a voucher for 50% of the value. I do not ever want to shop with them again so what use is the voucher? And 50% of the value…?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members