MiniInTheBoxReviews 2,349

I paid extra for 6-8 business day shipping because the default is three or four months. However, when they 6-8 business day shipping, do not expect to get it in 6-8 business days. What they mean is that whenever they decide to actually ship your item, it will take 6-8 business days after that. In the age of Amazon Prime, people do not want to wait three weeks for a package, let alone three months. So, THUMBS DOWN! This company sucks.

I placed an order worth about $40 in August. Approximately one month later and my order not even shipped, I wrote a customer service inquiry and quickly received some vague excuse about high demand. Shortly after, my order shipped. Now it is October, and despite their 6-8 day shipping estimate, I still have not received my order. It has taken so long that I've moved since placing the order. Even so, if it had been delivered to our previous address, I would know because we are familiar with the current resident. I've asked for a replacement or compensation for what seems to be a lost order, if they can't find it and tell me why it's taken so long. Needless to say, I won't be ordering from here again.

While I was still waiting after 2 weeks on my guaranteed 24 Hour shipment. They promised me my item would be send at October the 1st. October 2nd I got the message on of the items was out or stock! After 2 damn weeks they finally realised it's out of stock! Good job miniinthebox! Good FFing job! They said to me it will be send on October the 10th + 3to5 delivery days. So another 2 damn weeks! To think of I bought things for a birthday and mentioned it to customers service 3 times! They refused to send the order out until that one item was in stock again. Miniinthebox is One big pathetic company that earns money on cheap Chinese quality products while the customers wait for weeks!

I demanded my money back and they cancelled my order within a quick time. So that's the one thing they were fast in, giving money back to upset customers. Good job!

I've shopped three times from Mini&LightInTheBox and my experience has been overall satisfactory. First and second order was sent and came on time. Third had a delay due to supply. Most people seem to miss the button under your order details, ''resolve a payment issue'', you can use this to send them any questions about the order, delay or payment, even the customs issues after the order has been made. And they answer quite quickly.

Even if my order was delayed, for the items I ordered so cheap, with no postal fee coming from China, I was ready to wait some time. Most people also forget that customs and cheap delivery is an issue in delays.

Also MiniInTheBox returned the customs tax I had to pay in my country over my order back to my account, apologizing for the inconvenience, which I am quite satisfied with this professional behaviour.

I think most people are used to the fast deliveries that're done from more available sourced companies, webshop should definitely increase the days' amount they write for the ETA of items as it'll be always more than that. And of course, do not expect cheapo electronics to work perfectly, they are chinese make and they would not survive even the journey from your local hardware store to home to begin with. This is a good web shop for replicas, cutesy items or random junk that people like.

I ordered 2 outfits for my puppy and was totally disappointed on the amount of time it took to get them. The first order took over a month to get and today I did get my 2nd one that was order in July.One month to process the order and 1 month to ship the order. Neither one was on back order so why it took so long is questionable. If you are not in a hurry to get your order( usually 7-10 days) then I guess it is ok but 2 months is stupid. I will not order again from this company due to this. Not worth it.

I ordered an iPhone 6 case on Aug. 27th, it is now the 28th of Sept. And I have not received anything. At first, when it shipped (Sept. 12) I was informed it would only take 3-5 business days. There was no tracking number available so I just waited. On the fifth business day when I still haven't received my case, I checked my email to see if there was any information on any delays, nothing. Go onto their website, they changed the amount of time it would take to 5-10 business days! I wanted to talk to someone but there is no phone number, email, address or any suggestion to talk to someone. Great. So, checked again a week later, and it changed again to 10-20 business days without any notice! They just keep changing how long it takes for the delivery to happen, and refuse to give you a tracking number!

***UPDATE***
After numerous complaints, they told me they would get an update as to where my product is. Instead of getting back to me, they closed the conversation so I could not say anything more. It is now the 21 of October, and I have not received anything still; no help, no product and nothing close to a refund. TWO MONTHS OF WAITING AND HASSLE and all they offered me was rewards for their website only and no refund. These people are thieves, DO NOT USE THIS WEBSITE EVER I YOU WANT TO KEEP YOUR MONEY

Still haven't received my item after more than a month; the only way to make an enquiry is to log into your account, and the site is VERY temperamental in regard to remembering your account details (sometimes it recognises my password, and sometimes it doesn't); but worst of all is the constant spamming they send (unsubscribing doesn't do a thing). The order ID below may be wrong - I can't check because I'm currently unable to access my account.

I would give it 0 stars if I could! Ordered a stylus on Aug 27... they said it was shipped on the 29th. It has NEVER arrived! My credit card company has credited me for the amount, but I will NEVER order from Miniinthe box again! Be smart, and don't you, either! Also, I can't understand why so many people who have been scammed just don't dispute the charges with their credit card company, like I did. If everyone did that, they would either straighten up, or be out of business soon.

I purchased a few items from them... macbook hard cover, keyboard cover, case, screen cover. I ordered it on september 8th and got it on the 17th... would have been here on the 16th but I missed delivery.

The screen cover came damaged, but they issued a refund immediately after I informed them. So it wasn't perfect, but the quality of the undamaged product was good, and the delivery time was decent considering it comes from china.