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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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M pay money for samsung galaxy note3 lite mobile cover but u send the galaxy note 4 cover its not goood...
I ordered a mobile phone case on the 11th July, the money came out of my account and the goods were supposed to be despatched by 'Super Saver Shipping(10-20 days)' That was 4 weeks ago! Still not received.
Looking at other reviews, people seem to be saying the same thing
Horrible, avoid this site!
The product I received wasn't the one described in the order.
Cables were missing, wrong color.
And they drawn you with spam, even if you ask them to "unsubscribe"
Good and delivery ok, but keep sending ads despite multiple requests and settings to stop it.
Where is my order? I paid to have it shipped in 3-5 days. It has been a week now since you said it was shipped and when I check the tracking number it says not valid. Not very HAPPY!
We have been ordering from mini in the box for a few years and we have never had any problem with them. If any items were broken they would refund without any questions. The only problem is the delivery takes for ages but I can't complain as its free. The products are good quality too for a low price
I bought one thing 2 years ago and since then I have just been bombarded with email after email. Unsubscribed dozens of times, changed my email address on my account and found no way to contact them. Way to conduct business idiots. It's gone from "going to buy more from you" to "I'm going out of my way to stop other people buying from you". Don't touch this mob or they'll molest your sanity.
I cannot get in touch with anyone online to find my order nothing works that you click onto except to purchase and then you dont get goods or any help online. Wukk never use again guess i have losr my money.
As I suspected, my order placed in June still have yet to receive. This online website is an absolute scam. Don't even try. That's why all the items selling at very low price. They even want to scam you for a few dollars.
I placed an order with mininthebox.com April 30th, 2015. I got an ordernumber. Almost, three months later, I still have not received my order. Mininthebox.com do not reply my emails.
Do not use this site to shop. They charged my card for 3 items, never shipped them to me, and deleted my order history from their site. I'm now stuck with my order number and they charged me for the items but never shipped them. And when I login now it shows no order history as if I never ordered. This site should be immediately removed. It is an international scam site. They also post their own FAKE positive reviews.
I never received my order... and they say pay extra for the security of your item if lost etc.
Its of no use.
December 31,**************873
USD $ 19.98
Shipped
January 01,2015
My items were poorly packaged and late. I thought I was getting 5 day shipping and it turned out to be much longer. They mixed in heavy items with delicate items without thinking and some items were damaged. The package arrived with extra fees required that were so high it made the overall cost quite expensive. Also some of the electronic parts did not work at all and instead smoked. It was my first order - great first impression. I'll never use this company again.
Place several order on June 18th 2015... it is now July 1st and I still have not receive my order. Scam! Stay away from this BS company.
! It's not mentioned anywhere that you have to pay TAXES when you receive the order in Europe! The TAXES where about the same price of the order! Then the customer service said it is going to pay the amount in my bank account but never happened. Now i will send back the package and I'm curious if I'm gonna get refunded! What a waste of time...
I ordered an iphone took kit on June 9th, paying with paypal, and June 15th my account was hijacked and I could not access it. I contacted paypal and found this out. Also all paypal communication was in an Asian language and had to be changed back. I still haven't received my goods and no answer to my emails. Coincidence or scam?
The products are sub par last time I ordered from them. Took a long time to get products but thought I would give them another chance. Now waiting a month for some iPhone charging plugs. Stay Away.
THIS COMPANY IS A SHAM! I ORDERED EARLY IN MAY, STILL WAITING. I TOLD THEM I WANT REFUND, THEY SAID IT WILL BE DONE IMMEDIATELY. HERE IT IS JUNE 19 AND STILL NO PRODUCT NOR A REFUND. I AM GOING TO REPORT THEM TO THE POLICE IN MY STATE AND HAVE THEM INVESTIGATED.
I ordered an item on 21may and are still waiting for it to be delivered the shipping time of 20 business days I thought would be from date of order but now I don't think that is correct, the time it is taking will ensure I never buy anything again
18.*******
Tried mintinthebox for the first time, becuase they had something my regular seller didn't have. The order kept having status like 'being handled' for ever. So after a few weeks i inquired what was keeing them. Out of stock due to great demand. They could have mantioned that on the site or directly after ordering it. With a bit of luck it will arive in the next few weeks. Than i have been waiting for teo months. This first small order of mine will probably be the last. And hope that spamming of mintinthebox mails and lightinthebox mail ( which appears to be the same company) will stop. And stick to Banggood in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members