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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've made the mistake of ordering something in the past which led to tons and tons of email marketing from them. I have been clicking on the unsubscribe in their emails at least twice a week for a few months. Each time their site say " you have been unsubscribed" and sure enough a few days later I get more junk mail from them. I finally created a rule that just deletes all email from them. I guess you could use their site but be warned you will get bombed with junkmail
My wife bought me 2 playstation 4 pads costing £60.01 for my birthday via a deal they had on HOT UK deals website, easy payment option by Paypal, they were cheaper than buying on the high street. The delivery time was really good but thats where the problem started as when they were delivered via UPS they required payment of £24.37, I questioned this and was told it was import tax, this wasn't mentioned at the point of sale. I tried to contact the company regarding this via an email address on there website which didn't work so I had to contact Paypal. I looked on the web for reviews of miniinthebox and everything you read is bad and customers having really bad experiences dealing with miniinthebox. Paypal have instructed me after nearly 30 days to return the items for a refund and supply a scanned receipt as proof of postage only to find it will cost almost £20 to return the items to Poland. Should I do this these pads will have cost my wife £104.38 including original purchase, import tax and return postage, now more expensive than buying from the high street. The final straw is also finding out again via the web these pads are COPIES not original Sony products which again is something miniinthebox don't tell you when buying from them. This company is dreadful to deal with and needs to be stopped trading asap as all they do is rip customers off!
Dear Wayne,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
I ordered products worth 160 euros, after a long wait, they email me telling me my package is at customs and that i should pay 40 euros to clear it, surprise! So im not happy at all with the final price im getting and i would like my money back, but its not possible just 50%! And if i fail to pay the custom duties the package will be destroy! Thats what they tell me, its AMAZING! Stupid me for not checking reviews before venturing with this people.
Dear Tomas,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
Some time ago I ordered a phone cover. Now I'm getting my daily spam. The unsubscribe link doesn't work. Changing the account-settings also doesn't work. Nothing helps, the mails keep coming. There are other shops on the net, who sell you the same things, at the same price. But... they won't spam its customers...
Update after 4 weeks miniinthebox.com responded to my review.
They don't spam me anymore. Must I thank the guy's of miniinthebox, or must I thank SiteJabber for posting my review?...
My son bought last week a new phone cover at miniinthebox. Now they spam again in shiploads. 5/6 times a day!
Dear Jan,
Sorry for the inconvenience. We sincerely accept your suggestions, and will try to provide better service for you.
Sincerely,
Miniinthebox
I left a reply stating they took my money and won't send product. I stated that even after them sending me a new password, I am still not able to access my account which is the only way to contact anyone or log into my account. They reply to me stating ALL I NEED TO DO IS ACCESS "MY TICKETS" ON THEIR WEBSITE AND THEY WILL HELP ME! HELLO? IF I CANT LOG IN, I CANNOT ACCESS MY TICKETS! WHAT NERVE! I also found numerous websites with other people stating they also cannot log in to their account. If you don't log in, there is no way to contact this company.
Dear Shelley,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
It is impossible to unsubscribe from their mailing list.
Hi Rabane,
Sorry for the late reply. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Thank you,
Miniinthebox
I ordered a watch approximately 50 days ago. I didn't get my product yet. They don't have any customer care phone number. It's totally a fack online shopping site. I don't even know I get my product or money back.
Dear Khan,
Your order was shipped on 17th September, please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
Still not received the shoes I ordered on the 11th OCTOBER cannot even find a email address for them theses are just con artists take your money nad you hear no more lite in the box you are scum
Dear Patricia,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
I ordered a mask on October 9 and it said 10 to 20 business days. It was shipped out on October 12. This was for my son's Halloween costume. Still haven't received it. How sad! There is no phone number. A ticket gets you no where but the same exact typed message!
Hi Chris,
Sorry for the inconvenience. Please submit a Customer Service ticket about your concerns. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
Horrible! Avoid this website at all costs. I've been waiting for my package that said a week, its been over that. And I've been sending "tickets" and not one response after the fact i explained i needed to know where it was! IF I DONT GET MY PACKAGE TODAY I AM FILING A POLICE REPORT!
Hi Natasha,
Your package was shipped out on 29th October, and it will be delivered with you soon. Your ticket will be processed by today, and our Customer service team will reply you there.
Sincerely,
Miniinthebox
Ordered a new phone case over a month ago. Figured because of the price and 24 shipping time frame I would have it by now. I was really excited to get it. Then 3 weeks go by and I tried to call but of course NO NUMBER! What kind of business is this?! You take money but don't sent out the products. Plus I went to track my order and of course that doesn't work either. Get it together people. Never again will I use this site. Send me my freakin' case!
Dear Ashley,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
Ordered Oct 2 and still havent received it (now Nov 3!). Made a ticket (#*******) to followup late Oct. Went to sign into my account again to contact customer service in Nov and my login info wasn't valid. WTF?! I've searched the website up and down for a customer service number to call... NOTHING- have to 'login' to your account to do so... I would if I could! DOUBLE WTF?!?!
Dear customer,
Sorry for the inconvenience. Your order was shipped on 6th October, If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. If you can't log in, you can try click 'forget your password' and then rest a new one, and then you can submit a new ticket after you logged in.
Sincerely,
Miniinthebox
I didn't receive my order yet.It was shipped on october 10th/ 2015. It is now november 2nd/ 2015. It's been 23 days so far and I haven't received my order yet.
Hi,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox
I placed an order October 3rd it's November 1st and I still haven't got it cannot contact customer service money has been taken from my PayPal account and when you check on the order on the mini in the box website it doesn't show that I've ever ordered anything I have a confirmation of my order I have the history on my paypal showing where the money was taken but still no package and no response from customer service once I finally was able to contact them
Hi Lisa,
Sorry for the late reply. Your package was shipped on 6th October. If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. It will be delivered soon.
Sincerely,
Miniinthebox
I ordered a dead pool costume and paid for expedited shipping. I never got a conformation email on my order, then when it was still in processing many days later. I looked on their website and it says there is a button to click below the total amount where I can cancel it, because you can't cancel after it ships. NO such button. Can't get in contact with anyone. Also it won't let me start a ticket. Very very upset
Dear customer,
Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there. PLEASE LET US KNOW IF YOU STILL CANNOT SUBMIT A TICKET!
Sincerely,
Miniinthebox
Do not order from this company you can't contact them. They have auto response email. Order was placed and paid for priority shipping October 14th shipped Oct 28th Halloween costume my son has missed wearing it to school and Halloween 6th grade dance! They have my money and I don't have a product or communication stating it would ship late!
Dear Karissa,
Sorry for any inconvenience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
BAD wasted half hour trying to solve a problem still not solved.
Dear Customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
I ordered September 15th and it's now October 30. The package got shipped on October 1 and it still hasn't arrived. I contacted you guys multiple times but the only thing I get for answer is "Contact us if you package hasn't arrived on October 29" now I did. But I don't think I will ever get my package anymore. I'm waiting for 7 weeks now for just 4 cases..
Hi Rebecca,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox
I ordered a Samsung cell phone case on October 13th. It was shipped on the 15th, and I have not been able to track my order. It takes a shorter time for orders to come from China and you can track it down to your home. Where is my order? Why is it taking so long to get here, you got my money right away so I am expecting my order or refund my money.
Hi Gloria,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox
I need to know where my order is. The invoice # is **************. I ordered it on 10-10-15 and haven't received it as of today 10-29-15. I haven't even been notified it has shipped. I think I want a refund. I will contact PayPal for a cancellation/refund if I do not hear from you today.
I will repost and change the rating if/when this is resolved.
Dear Marsha,
Sorry for the late reply. Please submit a Customer Service ticket if you want ask a refund, and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gregg,
Sorry for the inconvenience. We sincerely accept your suggestions, and will try to provide better service for you.
Sincerely,
Miniinthebox