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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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Small Nikon remote (for a camera), costs only €2,91... paid thru Mastercard over 3 weeks ago... no delivery
Ordered a phone case for a friends birthday and got told it would be here in 10 days... 35 days later still no sign of it. Don't bother buying anything from here!
Dear customer,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
30 days and still haven't received my purchase and has been told may be in another 10 days. Will never buy from this website again and have asked for a refund.
Dear customer,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
I ordered a phone case and it says it was shipped October 24 and I still haven't received it I will never order from them again I wish I would have seen these reviews before I purchased something
Dear customer,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
I bought a iphone cover poor quality was in bits to put together that don't even fit, completely wasted my money in the bin it goes!
Dear Emma,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
I purchased a smart watch and a HDMI to Wii converter. Received the watch, seems okay so far, know more when I give it at Christmas
I have not received the converter and it's been over a month now. Opened a Paypal dispute. Hope to get it, if nothing else, will get my money back and buy elsewhere.
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Rubbishy company. Still waiting for product. Don't think it will arrive. More than a month already. I think This is a scam. Want to report to police.
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Please do not buy products from this company.
It is a complete scam, there is no way to contact them and they do not get back to you!
I have now wasted substantial amounts of my time and money trying to track down an order over from over 3 months ago.
I am writing this review in the hope that someone else does not go through my experience.
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
I got reply on my reviews as my item has been shipped via airmail but check the status in Order status, it is till processing. Do you just copy paste? Or really go and check the order status before replying?
Hi Reshma,
Your order was shipped with air mail shipping method, which may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
DONT BUY FROM THIS COMPANY! They DO NOT deliver! I purchased an iPad cover on November 8th, the website says it was shipped November 10th. The tracking link says they're unable to track this package. The tracking site also says the tracking link has now expired. When you go to the website, they run you around in circles. There's NO contact information. NO phone number to call, although the website states they speak over 20 different languages, but, they fail to mention you can't actually speak to anyone, NO e-mail address, NO mailing address... absolutely NOTHING. Now they have my money and I have no gift. Looking at all the other complaints, this company's response is to fill out a "ticket" but the link on the website is not active. This company is a RIPOFF.
12/4/15 Received a response from the company instructing me to file a ticket. Went to the website and this time it worked. Now we'll see how long it takes to fix this mess... or if they're just placating people on the net
12/8/15 The company will fill out a complaint ticket after seeing a poor review on this website. BUT, they will then immediately close it as "RESOLVED" with no way for you to object. Very SHADY company.
Dear Deborah,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
STAY AWAY FROM THIS COMPANY! I do not recommend this company. I ordered some LED strip lights from them, my order took a very long time and then when they came, they didn't work. The plug in piece was broken. I tried to contact the company for 2 weeks, finally I put in a dispute with PayPal. Someone did contact me but said that they could not send me the piece because I had filed a dispute. We've went back and forth so much and they have made it very difficult. Now I have $72 lights that don't work and they won't send me the 30c piece to make them work. There are so many companies to order these cheap products from, why would you even chance being ripped off like I was. STAY AWAY from Miniln the box and Light in the Box.
Dear Joshua,
Please let us know your order number, or you submit a customer service ticket for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
It took forever to get my order and when it did come everything in the package was crushed. Pieces of glass came falling out. I soon found out, noway to contact anyone.
Dear Diane,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
I did not receive all the items I ordered and what I did receive was the incorrect color and it did not match the description or picture on the site there is not a customer service phone number that I could find to resolve the order. I am very disappointed
Dear Amy,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
I placed an order for a phone case on 9th November 2015, its has nearly been 4 weeks. I cannot ring anyone for support or help.
How long do i have to wait?
Dear Bilal,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Ordered the following product and what was sent was not the item as described on their product page:
10ft Micro USB to USB Cable High Speed USB 2.0 A Male to Micro B for Android, Samsung, LG, Sony, Blackberry, Motorola
Actually received:
3.2ft Micro USB to USB Cable High Speed USB 2.0 A Male to Micro B for Android, Samsung, LG, Sony, Blackberry, Motorola
Company response:
Dear Customer, We are sorry after confirming with supplier, the item is only 1 M in length, we will change the description and title right away.So you receive correct item. Once again, there are no enough word can express how sorry we feel.
Sincerely, Coruncanius LightInTheBox Customer Service
The have since updated their product page and closed my case with them without actually resolving my original issue in which I expected a certain product and was shipped something entirely different.
Dear customer,
Sorry for the inconvenience. We sincerely accept your suggestions, and will try to provide better service for you.
Sincerely
I have placed 5 orders for LED lighting products from miniinthebox over the past year. Most of what I have received had issues. I am a small business retailer, so I was buying bulk. THE BIGGEST ISSUE IS INCORRECT ITEM DESCRIPTIONS. For instance, I have bought several LED lights claiming to have FAR higher light output than in reality. I have also placed bulk orders of LED lights that did not work at all, these products were advertised as 120V 60Hz compatible, but with two separate products, this was not true, the lights came and in one case would not work properly with the 60Hz power in North America, and in the second case they were 220V lights and would not work at all with 110V power. I was able to modify the circuitry in the lights so they work with 110V and recoup my losses, but it was a lot of work with this bulk order of lights, not not the type of thing anyone would want to mess with. In addition, lead times can be silly long. Overall, if you're looking for great prices, you might look here, but the unreliability would make me seriously caution anyone considering this store.
The second big issue is that they censor product reviews... none of my 1 star reviews have ever been published, this is CLEARLY UNETHICAL and the reason for the 1-star rating.
I have attached my order history, and pictures showing the false labling of the light output of some of the LEDs I bought. I also attached a picture of the LED I had to modify to work at 110V.
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
SIncerely,
Miniinthebox
I have tried to obtain a “TICKET” but when I click on this option, it does not allow me to do this. I am becoming very suspicious!
Dear Amanda,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
26/10 Ordered iph 5S accessories cannot get an answer from customer service miniInTheBox. I only used them as they offered Paypal but their lack of customer service is appalling Have cancelled through paypal. Suggest Pay pal be aware this may not be a reputable company. I will not use this company again. Many others complaining of not receiving goods with lots of automated replies blaming customs then requesting an email which is not answered. I believe this is a scam company after reading all the reviews. And it is not located at the address it gives on the website
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
It has been EXACTLY 42 days now since I ordered and paid for an item. I received a confirmation of payment email from PayPal on October 11th and haven't heard or seen anything since! It has taken me days just to find an email address to contact them. Others may have better luck, but I do NOT recommend ordering from this company or any of its affiliates!
Dear Chandra,
Sorry for the late reply. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
I ordered something on 11/12/15 with my paypal account but never got any tracking information. It led me to (*******@lightinthebox.com), the web site does not work and was stated to log in to my account to get a ticket for customer service. I did all that and it shows no order. How do I check my order. The only thing I have is my receipt from my paypal acct.
Hi Michelle,
Your order was shipped on 19th November, and it will come to you in 10-20 business days since you choose super saver shipping method. If you have any further question, please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.
Sincerely,
Miniinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html, and our customer service team will help you there.