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From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
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J'ai commandé plusieurs coque IPhone qui sont bien arrivés dans les temps! Super site avec du choix et des prix attractifs, je conseille!
The products are of high quality and aesthetically beautiful!
I have ordered phone cases several times on this website and have always been fully satisfied with it. The delivery time can be a bit long but I have always received my orders complete and never had any additional fees.
I will order again for sure!
I woulk like to get an update on my order of Jan 22,2016 It hasnot been delivered and my credit card was billed.
Order Number: **************
I have not been able to contact Customer Service on your website.
Patty Gorchs
I placed an order on 21/3/2016 I received confirmation that it was shipped on the 25/3/2016. I have still not received this order and have been searching for a way to contact the company but it seems impossible - there is no customer service email or phone number to reach them. I have tracked my order online as they suggest and it says my order arrived in Sydney on the 31/3/2016. Usually mail takes a couple of days to reach me from Sydney but it has been several weeks I would like it to be followed up but there seems to be no way of achieving this?!?!
I Purchase 3 cover about this site and all it's perfect
Fast shipment and product wonderful!
Thank you
I always order on Miniinthebox! They're so good and their products are so cool :)
I have placed several orders on miniinthebox.com, and I've always received them in time and in their entirety, and I live in Europe (France). Plus, the products you can buy are always very cheap, especially when it comes to phone accessories (things I buy the most) but still they remain good quality products.
I placed an order on 15th Feb 2016, it did not arrive, I contacted customer services and they agreed to re-send the order telling me I would receive a confirmation despatch email with a tracking number, I did not receive one.
I also received an email telling me that my problem had been resolved and to close the complaint ticket, I did this and have heard absolutely nothing since!
There is no way what so ever of being able to contact MiniInTheBox without an open order!
I have sent all the details via Facebook but it has not been seen and certainly not replied to!
Very very disappointed!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12499805 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ive had nothing but great Experiences with miniinthebox
My order should have been sent from within Europe March 25th and to be received within 3-5 days, but I still got nothing. The tracking option says the tracking number can't be found.
There is no way to actually get in contact with their customer service. The 'contact us' button will not show any e-mail address and the mentioned option for creating a ticket is nowhere visible. I chose for extra quick shipping and paid some extra charges for this. I have no problem waiting some more time, but I don't know if I will ever get the ordered item.
After reading all the negative reviews here, I am thinking of contacting PayPal to get my money back
-edit1: somebody showed me where to find the 'ticket' function and now I filed one.
-edit2: I received very quick response to my ticket, which is very good. The item had been shipped with other service than the one mentioned on the website, which caused the delay. I got their apologies and was offered a discount to my next order.
But most happy I was when I received the parcel 2 days ago. In the end I got my item, only with more delay than I expected. I didn't need the item right away so I am satisfied. Did not yet try the product, but I assume it to be all right.
No hard feelings towards Mini In The Box. This will not stop me from ordering again with them.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12481090# in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This is my tracking number **************
Just want to let you know that the service provided by you company is absolutely shameful and no one cares for their customers. Your company made false promises and no wonder your popularity is going down
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12472947 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a package from mininthebox.com 25.02.2016 and still have not received it. The order number is: **************. It says the package arrived in Oslo on 05.03.2016, but I have not received anything, or been notified to pick up the parcel. Its been 43 days since i ordered it, and my payment were received 25.02.2016. I also paid for insurance on the package.
It is absolutely impossible to contact customer service on the website.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12472853 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Product cheaply made and not as described, customer service difficult to access and very poor. Avoid!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12472547 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
It's been over two months and I have not received my package yet. They took my money and I never received anything. DO NOT BUY ANYTHING from this $#*!ty $#*! website. There's not even a way I can contact them because every time I go to there page they direct me somewhere else.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted a ticket# 12449506 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This is just a scam website ordered my item two months ago and never received it! The worst part is there is no customer service to contact them! I am telling you guys don't order from this site they are thiefs who likes to take people's money and never bother to send out items!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted a ticket# 12449443 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I had worst experience with this. I am living in Netherlands and I ordered some bulbs from this website. (order number *******). See the sequence of events which happened.
1. I ordered free shipping way. But when it was delivered to me after 20 days I had to pay custom duty by cash to PostNL.
2. Surprisingly I didn't get the product I ordered. I reported this issue to website and also asked them to pay me the duty cost.
3. they responded and paid me the duty cost in my account and also apologized for mistake and re-ordered the same shipment. SO FAR SO good
4. After another 20 days I got the bulbs again I need to pay duty cost to PostNL even worse I got the wrong product again.
5. worst part starts now
A. This time they are not paying me the duty cost.
B. I asked them to refund my money. They are refusing me to pay refund instead they are requesting me to give bonus credit to buy something else.
2 month lost already.
6. I told them its not my mistake that you are not delivering me correct product. But they don't care about it.
I am really disappointed the way they are handling this case. I urge all the customers who are living in Europe to be careful while ordering something from this site as it could be possible that you wont get the product you see on website.
SHAME. SHAME on miniinthebox.com
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted a ticket# 12449380 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Scam! Do not order from them! Never received item and company closed my inquiry ticket so I cannot reach them!
[MiniInTheBox Rep] Dear Scott, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.
Wow I wish I checked the review page first. I order somethings on Jan 31 and was told it would ship on the 25 and to expected it with in 15-25 bussness day. Well after 3 or 4 different dates that they gave me I still haven't gotten my shipment. Best of all since I guess I'm bothering them now they don't answer me anymore. What kind of bussness is this you guy are a bunch of thieves who take money right away and hope people forget about it. STAY AWAY DONT MAKE THE SAME MISTAKE I DID
Dear Gilbert, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.
On 31 january I ordered 6 dog jackets. I still don't have received them. Writing to the costumer service gives me always a standard answer. They say I have to wait a little bit longer, but now I'm still waiting for more than 9 weeks. They write a ticket, but than close it, so you can't react anymore. They also changed the order date! I see a lot of negative reviews here, and I feel sorry I haven't read them before. But one thing is sure: I never order by MiniInTheBox again!
[MiniInTheBox Rep] Dear Roos, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12538215 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.