I ordered a package from mininthebox.com 25.02.2016 and still have not received it. The order number is: **************. It says the package arrived in Oslo on 05.03.2016, but I have not received anything, or been notified to pick up the parcel. Its been 43 days since i ordered it, and my payment were received 25.02.2016. I also paid for insurance on the package.
It is absolutely impossible to contact customer service on the website.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=12472853 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.