Overview
MiniInTheBox has a rating of 3.4 stars from 2,350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MiniInTheBox most frequently mention good quality, free shipping and fast delivery. MiniInTheBox ranks 3rd among Wholesale Clothing sites.
I ordered a mobile phone case on the 11th July, the money came out of my account and the goods were supposed to be despatched by 'Super Saver Shipping(10-20 days)' That was 4 weeks ago! Still not received.
Looking at other reviews, people seem to be saying the same thing
Excellent sales company. Products are of fair to good quality and prices are low. Ordering through Mini in the Box is straightforward. Following up shipments is also simple. I have received most of the items ordered and my very few complaints were answered promtly. What else can we ask for?
Ordered a dog dress and jumper on 16th December paid extra £11.00 for 3-4 day delivery, was delivered today and UPS said they needed to charge me another £16.00 for duty, items were for Christmas period so refused delivery, will try for refund but don't hold out much hope
I haven't yet received the goods, but would warn anyone using this company to use a "disposable" email address because of the huge volume of spam that is generated and won't stop. I'm talking two or three emails a day at times. I've asked them to stop and "unsubscribed" via my account, all to no avail.
I place my order on 3-1-17 andtook my money the same night shipped next day and almost four weeks later still no order delivered. Sent messages several times and not answered back or anything. Wanted to make other orders but not if I can't receive first one.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15061584
Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via airmail on 2017-03-01 with the reference number 18227780. So you shall receive the order before [2017-03-29], which is the 28th day of shipping. However, if you do not receive your order by that day, please reply in the ticket to the supervisor. We'll either issue the refund or arrange a reshipment for you.
Sincerely,
MiniInTheBox Customer Service
DO NOT order from this website, majority of negative comments are accurate... it looked legit so I ordered a 3.99 keyboard protector. I cancelled the order following their instructions about half an hour later, but a few days later I am logging into my bank account to see I was charged anyway, and when I revisited my miniinthebox account, I realized they had deleted any record of my order, so that I couldn't even follow the customer service instructions to reach them. Seriously, don't waste your money or time.
To finish a story, 3 weeks after I paid $8,85 for a 4-7 days shipping, I received Fabio's, the fake multi-language supervisor, stating that he was happy to announce that the package will arrive within 2-3 weeks. Like to everybody else, Fabio offered a $8,85 credit for a next order... looking for me to order again there... SCAM... did not receive the product as yet... ordered on April 18, so should received about 6 weeks from that date. MiniinaBox made extra $8,85 from me and many other that will not make ''business'' with them anymore... By the way Fabio, for total refund of the order, the number is **************... that's the only fair solution, but I guess, you are not programmed for that.
Hello Thomas,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 31123421. Please, don't worry, I am here to help you solve any problem.
I am very sorry for all the hassle.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 8.85 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your support.
If there are any problems, please let me know and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20883966
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
At the risk of upsetting a lot of other reviewers I have to say my experience of the website and service has been fine. I ordered above the threshold to get expedited shipping on around 20 Dec and the goods were here intact by 5 Jan. All goods are in fine working order.
Given the prices I wasn't expecting a Rolls Royce service but so far I have no complaints. My communications via the website have been answered although I am following up on some extra charges from the courier (update - charges refunded promptly after notification with proof of receipt).
My advice is be realistic about your expectation with delivery or order a bit more and get faster delivery.
Scam, never received item paid for and supposedly shipped a month ago. And customer service is non-existant. At least it only cost me 7 bucks to learn my lesson.^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
OK so after I posted the above comment mini in the box tried to contact me through site jabber and I can't even read their response. Still can not contact them through their own site, and still have no idea what's going on with the item I purchased. I sent them a response to their unreadable message from someone else's website. Let's see what they say.
Hi,
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
I put in my order last week and paid the extra money for expedited shipping which is delivery between 2-4 business days. I have not received my order a week later! Despite my email they are still sticking to their date of delivering weeks late! This is unacceptable and misleading to those who book online. Online businesses such as MiniIn The Box are scams and should not be trusted but also its website along with others should be policed by a government department. This is no way to treat consumers!
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15484761 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Order number **************... As of this date, I have not received credit for $217.48... This company is quick enough to take your money but take weeks to send mdse. And then the items are all misfits... It cost me $68 to ship and return... Never again...
Dear Doreen H,
This is supervisor Fabio. I am really sorry for this situation. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15895169
Thank you very much.
Ordered three phone covers on the 7th of January and still having received them. I try to get in contact with customer service but won't let me send one of them ticket things they refer to. Absolute joke of a website! I'd avoid it in future.
Hi,
We are sorry for all the inconvenience. As you chose the free super saver shipping, it should take 10-20 BUSINESS days which means it can take up to 40 days to deliver. Please note that the delivery time includes processing time and shipping time. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Miniinthebox
My original complaint was: Ordered an iPhone cover that looked really attractive and well priced. Still have not received it although it said 24 hour delivery. Unable to contact anyone as I can't get into my account as the password seems to be wrong. When I try to reset my password it comes up with an error message. So I am locked out of my accounts not having received purchased goods and am drowning in spam that I cannot stop. Disaster!
Mini in the Box responded within 24 hours and explained their delivery policy and made sure that I could get into my account. The cover arrived about 10 days later. It was a reasonable cheap and badly aligned print but, to be honest at just over £3 I couldn't expect much more. The cover fits the phone, looks ok and serves it's purpose but I was impressed with the way they responded to the complaint. Fair enough.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13145963
We are really sorry but you may misunderstand our order procedure. Please note 24 hours only means the processing time, which not including the shipping time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the Yellow "Add to Cart" button.
Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Sincerely,
MiniInTheBox Customer Service
On 31 january I ordered 6 dog jackets. I still don't have received them. Writing to the costumer service gives me always a standard answer. They say I have to wait a little bit longer, but now I'm still waiting for more than 9 weeks. They write a ticket, but than close it, so you can't react anymore. They also changed the order date! I see a lot of negative reviews here, and I feel sorry I haven't read them before. But one thing is sure: I never order by MiniInTheBox again!
[MiniInTheBox Rep] Dear Roos, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.
I have placed several orders on miniinthebox.com, and I've always received them in time and in their entirety, and I live in Europe (France). Plus, the products you can buy are always very cheap, especially when it comes to phone accessories (things I buy the most) but still they remain good quality products.
Hi.
My oder no. **************
I paid twice for an order. I have cancelled them bought but still show pending. Im wondering when should i get the refund? It has been more than 4days now but no response from your company. Its annoying. I might end up contacting paypal and my bank regarding this matter.
I dont know how else i can get in contact with your company
Dear Customer,
Your order was pending and it was cancelled by yourself. Please note that your order was canceled when it was pending, which means your account will not be charged.
If you believe we charge you twice, please send us your trasaction proof, payment date, payment amount and paypal account so we can check further.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13441787
Sincerely,
MiniInTheBox Customer Service
I purchase from many online stores and am able to say that I have no regrets purchasing from Mini in the box. I have received all my orders in good time and where there have been disputes of any nature it is addressed very efficiently.
The product quality is sometimes questionable but i cant really blame that on the site. I make it my duty to research all the products I order beforehand.
This is the ultimate protection for my Huawei P9. I choose a red version. The body is strong like a Transformer, metal, firm frame, thick rubber protection inside, hardened glass, good finish of paint, closed charger insert, closable earphone plughole... everything is secure.
The size is too big to keep the phone in my trousers pocket but I don't like that anyway but it fits in my inside coat pocket. Happy purchase, especially if you want to keep your phone 'clean'!
The only remark I have is that delivery takes some extra days but that's what I knew already... within 10 days from order to delivery. No worries
The whole experience with shopping in this site is great, I can tell this since I'm a frequent buyer. When you buy from this site, you are aware that the goods are inexpensive, but offer expected value for money! Once asks himself if buying brands is worthwhile when you receive goods from this site for several times less money! Delivery time concerns buyers, but that is mostly dependent on local delivery service. Mini InThe Box enables trackings of parcels, however, I did not have any trouble at all, with my orders, from several years ago up to now.
This is just a scam website ordered my item two months ago and never received it! The worst part is there is no customer service to contact them! I am telling you guys don't order from this site they are thiefs who likes to take people's money and never bother to send out items!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted a ticket# 12449443 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13121196 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.