MimoTEK implements an unclear return policy that is full of discrepancies and tends to confuse customers at the first glance.
I purchased a £650 second-hand phone from them. The phone did come as described and nothing was wrong with the item. I barely even breathed on the thing and wanted to return it but was refused by a representative called Matt (Matthew Luke Colombo) who seemed very dismissive and barely helpful. One might even say downright rude.
He refused my request to return the item because it has been used and was very happy to condescend to me about Consumer Law. Upon a look at their returns policy, it does state that there is a "usage reduction" from the refund if an item is returned used.
I contacted them regarding this and they then tell me that it only applies to returns under warranty/faulty goods, which was NEVER specified in their returns policy. When I gave a lengthy reply disputing this and how it can confuse customers, I didn't receive any response back. How professional.
I proceeded to report the business to Competition and Markets Authority. I also resold the phone on eBay and got my money back with a little profit.
UPDATE: If the convoluted returns policy wasn't enough, MimoTEK is also involved in a classic whitewashing style of removing negative feedbacks about their company.
Weeks after the order, I was auto-invited to write a review of them on Trustpilot. I gave a review verbatim to this one, and no more than a week later it was reported for removal by MimoTEK for "Violating Guidelines." I looked upon others' negative reviews and noticed the same thing done, be it lengthy and detailed or short and summarized, they were all reported for removal.
On top of that, I also made an interesting discovery that I cannot log back into my account I made on their website. It seems they weren't too happy with the review I left on Trustpilot, but at least they did their job for me.
UPDATE 2: After sending the Trustpilot support team a message with verification and a month long wait, my review has been reinstated back online. If your Trustpilot review has been reported by MimoTEK for removal, send the Trustpilot support team a screenshot of your order invoice from MimoTEK and they should reinstate it.