So I ordered a Samsung tab a 2019 10.1 and for the first few weeks we weren't kept up to date with the status of our order even though it was expected to arrive within a week. Eventually we were told many times that our order was delayed due to the virus and the royal mail not being able to pick our item up. Eventually the tablet arrived but had paint covering the model number and IMEI number. Eventually the paint came off revealing a large scratch on the bottom of the tablet. It was a bit strange but other than that it works flawlessly. I'm not sending it back because I'm not waiting another month for a replacement so I'll just get a case... So if you are wondering why they aren't keeping you updated stay patient they will send it out eventually