David G.

Ordered a Samsung S10e white but received a black model instead.
I notified Mimotek on 30rh April to inform them of their mistake which I thought would be simple to rectify.
Tried to call but no answer, so raised a ticket which is supposed to be answered in 48 hours.
It is now 15th May and I am still waiting for a response as advised.
I have sent several follow up emails offering two straightforward options:
1) Exchange my black phone for the white one i ordered, or
2) I return the phone for a full refund
Simples! But still no response.
Their customer service is non-existent, communication zero and concern for their reputation lamentable.
I wish I had seen these reviews before and dealt with a professional and reputable company.
In the absence of any response I seem to have no other option but to take further action.